Market revenue in 2022 | USD 10,085.7 million |
Market revenue in 2030 | USD 44,877.6 million |
Growth rate | 20.5% (CAGR from 2022 to 2030) |
Largest segment | Solution |
Fastest growing segment | Service |
Historical data covered | 2017 - 2021 |
Base year for estimation | 2022 |
Forecast period covered | 2023 - 2030 |
Quantitative units | Revenue in USD million |
Market segmentation | Solution, Service |
Key market players worldwide | 8x8 Inc, Converge Technology Solutions Corp, Amazon.com Inc, Avaya, Cisco Systems Inc, Enghouse Systems Ltd, Five9 Inc, Genesys International Corporation, Microsoft Corp, NEC Corp, SAP SE, Spok Holdings Inc, Talkdesk, Twilio Inc Class A, UiPath Inc Class A, Unifi Inc |
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The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to contact center software market will help companies and investors design strategic landscapes.
Solution was the largest segment with a revenue share of 67.15% in 2022. Horizon Databook has segmented the North America contact center software market based on solution, service covering the revenue growth of each sub-segment from 2017 to 2030.
The North American Customer Service Management Association (NACSMA) promotes the use of advanced technologies in the customer contact software industry and supports industries to deliver enhanced customer experience.
The presence of a large number of contact center software dealers in North America has resulted in increased awareness among local organizations about the benefits offered by this software, thereby resulting in their large-scale adoption.
The U.S. General Services Administration has developed the USA CONTACT, a contact center application dedicated to offering citizens with ready access to several government services and information.
Horizon Databook provides a detailed overview of continent-level data and insights on the North America contact center software market , including forecasts for subscribers. This continent databook contains high-level insights into North America contact center software market from 2017 to 2030, including revenue numbers, major trends, and company profiles.
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