India Contact Center Software Market Size & Outlook
The contact center software market in India is expected to reach a projected revenue of US$ 8,378.5 million by 2030. A compound annual growth rate of 31.4% is expected of India contact center software market from 2023 to 2030.
Revenue, 2022 (US$M)
$942.0
Forecast, 2030 (US$M)
$8,378.5
CAGR, 2023 - 2030
31.4%
Report Coverage
India
India contact center software market, 2017-2030 (US$M)
Related Markets
India contact center software market highlights
- The India contact center software market generated a revenue of USD 942.0 million in 2022 and is expected to reach USD 8,378.5 million by 2030.
- The India market is expected to grow at a CAGR of 31.4% from 2023 to 2030.
- In terms of segment, solution was the largest revenue generating component in 2022.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
Contact center software market data book summary
| Market revenue in 2022 | USD 942.0 million |
| Market revenue in 2030 | USD 8,378.5 million |
| Growth rate | 31.4% (CAGR from 2022 to 2030) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data | 2017 - 2021 |
| Base year | 2022 |
| Forecast period | 2023 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
| Key market players worldwide | 8x8 Inc, Converge Technology Solutions Corp, Amazon.com Inc, Avaya, Cisco Systems Inc, Enghouse Systems Ltd, Five9 Inc, Genesys International Corporation, Microsoft Corp, NEC Corp, SAP SE, Spok Holdings Inc, Talkdesk, Twilio Inc Class A, UiPath Inc Class A, Unifi Inc |
Other key industry trends
- In terms of revenue, India accounted for 3.4% of the global contact center software market in 2022.
- Country-wise, U.S. is expected to lead the global market in terms of revenue in 2030.
- In Asia Pacific, China contact center software market is projected to lead the regional market in terms of revenue in 2030.
- India is the fastest growing regional market in Asia Pacific and is projected to reach USD 8,378.5 million by 2030.
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Contact Center Software Market Scope
Contact center software market segmentation & scope
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Contact Center Software Market Companies
| Name | Profile | # Employees | HQ | Website |
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India contact center software market size, by component, 2017-2030 (US$M)
India Contact Center Software Market Outlook Share, 2022 & 2030 (US$M)
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