Market revenue in 2022 | USD 28,092.6 million |
Market revenue in 2030 | USD 149,583.2 million |
Growth rate | 23.2% (CAGR from 2022 to 2030) |
Largest segment | Solution |
Fastest growing segment | Service |
Historical data covered | 2017 - 2021 |
Base year for estimation | 2022 |
Forecast period covered | 2023 - 2030 |
Quantitative units | Revenue in USD million |
Market segmentation | Solution, Service |
No credit card required*
Name | Profile | # Employees | HQ | Website |
---|
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to contact center software market will help companies and investors design strategic landscapes.
solution was the largest segment with a revenue share of 67.66% in 2022. Horizon Databook has segmented the Global contact center software market based on solution, service covering the revenue growth of each sub-segment from 2017 to 2030.
One of the most vital market drivers of the growth of the contact center software market is the increasing demand for automating customer care services. Customer care executives are now responsible for building stronger relationships with customers to provide long-term value for the business.
As such, they are also required to focus on retaining existing customers to ensure brand loyalty. This is prompting organizations to opt for automation to reduce the time required to address regular customer queries and utilize the time for resolving intricate issues and attracting new customers.
Organizations are increasingly implementing Artificial Intelligence (AI) and machine learning technologies for enhancing customer experience. AI and machine learning technologies are allowing companies to provide personalized solutions to customers issues. For instance, AI-based chatbots coupled with social media management tools can help customers find solutions to their problems on their own with great ease.
Horizon Databook provides a detailed overview of global-level data and insights on the Global contact center software market , including forecasts for subscribers. This global databook contains high-level insights into Global contact center software market from 2017 to 2030, including revenue numbers, major trends, and company profiles.
Sign up and get instant basic access to databook, upgrade
when ready, or enjoy our
free plan indefinitely.
Included in Horizon account