Asia Pacific Contact Center Software Market Size & Outlook
Asia Pacific contact center software market, 2017-2030 (US$M)
Related Markets
Asia Pacific contact center software market highlights
- The Asia Pacific contact center software market generated a revenue of USD 5,397.6 million in 2022.
- The market is expected to grow at a CAGR of 29.3% from 2023 to 2030.
- In terms of segment, solution was the largest revenue generating component in 2022.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
- Country-wise, India is expected to register the highest CAGR from 2023 to 2030.
Asia Pacific data book summary
| Market revenue in 2022 | USD 5,397.6 million |
| Market revenue in 2030 | USD 42,099.4 million |
| Growth rate | 29.3% (CAGR from 2022 to 2030) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data covered | 2017 - 2021 |
| Base year for estimation | 2022 |
| Forecast period covered | 2023 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
| Key market players worldwide | 8x8 Inc, Converge Technology Solutions Corp, Amazon.com Inc, Avaya, Cisco Systems Inc, Enghouse Systems Ltd, Five9 Inc, Genesys International Corporation, Microsoft Corp, NEC Corp, SAP SE, Spok Holdings Inc, Talkdesk, Twilio Inc Class A, UiPath Inc Class A, Unifi Inc |
Other key industry trends
- In terms of revenue, Asia Pacific region accounted for 19.2% of the global contact center software market in 2022.
- Globally, North America is projected to lead the regional market in terms of revenue in 2030.
- Asia Pacific is the fastest growing regional market and is projected to reach USD 42,099.4 million by 2030.
Solution was the largest segment with a revenue share of 68.01% in 2022. Horizon Databook has segmented the Asia Pacific contact center software market based on solution, service covering the revenue growth of each sub-segment from 2017 to 2030.
The Contact Centers Week Asia 2017 event offered a platform for industry experts from various organizations t o share insights on the integration of the latest technologies, including biometrics, speech analytics, virtual assistants, and Chatbots, into contact center solutions. These events are expected to increase the demand for contact center software in the Asia Pacific market.
The economic integration of 10 member states of the Association of Southeast Asian Nations (ASEAN) is expected t o offer significant benefits to the contact center software vendors operating in the region, as the initiative is likely t o allow ease of trade and knowledge transfer among these nations.
The China Call Center & Customer Relationship Management Association (CNCCA) aims t o bridge the gap between association members and government agencies by supporting them in quality management and productivity improvement, thereby resulting in customer satisfaction.
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Contact Center Software Market Scope
Contact Center Software Market Companies
| Name | Profile | # Employees | HQ | Website |
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Asia Pacific contact center software market size, by country, 2017-2030 (US$M)
Asia Pacific Contact Center Software Market Outlook Share, 2022 & 2030 (US$M)
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