UK Contact Center Software Market Size & Outlook

The contact center software market in UK is expected to reach a projected revenue of US$ 6,874.0 million by 2030. A compound annual growth rate of 20.6% is expected of UK contact center software market from 2023 to 2030.
Revenue, 2022 (US$M)
$1,537.5
Forecast, 2030 (US$M)
$6,874.0
CAGR, 2023 - 2030
20.6%
Report Coverage
UK

UK contact center software market highlights

  • The UK contact center software market generated a revenue of USD 1,537.5 million in 2022 and is expected to reach USD 6,874.0 million by 2030.
  • The UK market is expected to grow at a CAGR of 20.6% from 2023 to 2030.
  • In terms of segment, solution was the largest revenue generating component in 2022.
  • Service is the most lucrative component segment registering the fastest growth during the forecast period.

Contact center software market data book summary

Market revenue in 2022USD 1,537.5 million
Market revenue in 2030USD 6,874.0 million
Growth rate20.6% (CAGR from 2022 to 2030)
Largest segmentSolution
Fastest growing segmentService
Historical data2017 - 2021
Base year2022
Forecast period2023 - 2030
Quantitative unitsRevenue in USD million
Market segmentationSolution, Service
Key market players worldwide8x8 Inc, Converge Technology Solutions Corp, Amazon.com Inc, Avaya, Cisco Systems Inc, Enghouse Systems Ltd, Five9 Inc, Genesys International Corporation, Microsoft Corp, NEC Corp, SAP SE, Spok Holdings Inc, Talkdesk, Twilio Inc Class A, UiPath Inc Class A, Unifi Inc

Other key industry trends

  • In terms of revenue, UK accounted for 5.5% of the global contact center software market in 2022.
  • Country-wise, U.S. is expected to lead the global market in terms of revenue in 2030.
  • In Europe, Germany contact center software market is projected to lead the regional market in terms of revenue in 2030.
  • Germany is the fastest growing regional market in Europe and is projected to reach USD 8,934.0 million by 2030.

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Contact Center Software Market Scope

Contact center software market segmentation & scope
Automatic Call Distribution
Call Recording
Computer Telephony Integration
Customer Collaboration
Dialer
Interactive Voice Response
Reporting and Analytics
Workforce Optimization
Others
Integration & Deployment
Support & Maintenance
Training & Consulting
Managed Services
Hosted
On-premise
Large Enterprise
Small and Medium Enterprise
BFSI
Consumer Goods & Retail
Government
Healthcare
IT & Telecom
Travel & Hospitality
Others

Contact Center Software Market Companies

Name Profile # Employees HQ Website

UK contact center software market size, by component, 2017-2030 (US$M)

UK Contact Center Software Market Outlook Share, 2022 & 2030 (US$M)

UK contact center software market size, by component, 2017-2030 (US$M)

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