Middle East & Africa Contact Center Software Market Size & Outlook
Middle East & Africa contact center software market, 2017-2030 (US$M)
Related Markets
MEA contact center software market highlights
- The MEA contact center software market generated a revenue of USD 2,332.3 million in 2022.
- The market is expected to grow at a CAGR of 25.4% from 2023 to 2030.
- In terms of segment, solution was the largest revenue generating component in 2022.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
MEA data book summary
| Market revenue in 2022 | USD 2,332.3 million |
| Market revenue in 2030 | USD 14,281.7 million |
| Growth rate | 25.4% (CAGR from 2022 to 2030) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data covered | 2017 - 2021 |
| Base year for estimation | 2022 |
| Forecast period covered | 2023 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
| Key market players worldwide | 8x8 Inc, Converge Technology Solutions Corp, Amazon.com Inc, Avaya, Cisco Systems Inc, Enghouse Systems Ltd, Five9 Inc, Genesys International Corporation, Microsoft Corp, NEC Corp, SAP SE, Spok Holdings Inc, Talkdesk, Twilio Inc Class A, UiPath Inc Class A, Unifi Inc |
Other key industry trends
- In terms of revenue, MEA region accounted for 8.3% of the global contact center software market in 2022.
- Globally, North America is projected to lead the regional market in terms of revenue in 2030.
- Asia Pacific is the fastest growing regional market and is projected to reach USD 42,099.4 million by 2030.
Solution was the largest segment with a revenue share of 68.64% in 2022. Horizon Databook has segmented the Middle East & Africa contact center software market based on solution, service covering the revenue growth of each sub-segment from 2017 to 2030.
The INSIGHTS Middle East group organizes several conferences, webinars, and seminars to impart knowledge about the latest technologies and developments in the contact center market and offers a variety of services to the contact center software vendors in the region.
For instance, the Middle East Call Center Conference (MECCC) helps companies to participate and solve issues based on customer location, customer behavior, and time required to solve queries, and provides solutions based on each factor.
The growing trend of cloud adoption and higher demand for flexibility in shopping experience is anticipated to boost the market growth in the MEA region. The 20th International Conference on Artificial Intelligence Machine Learning and Soft Computing (ICAMLISC) 2018 was organized in Cape Town, South Africa.
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Contact Center Software Market Scope
Contact Center Software Market Companies
| Name | Profile | # Employees | HQ | Website |
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Middle East & Africa Contact Center Software Market Outlook Share, 2022 & 2030 (US$M)
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