North America Contact Center Software Market Size & Outlook
North America contact center software market, 2017-2030 (US$M)
Related Markets
North America contact center software market highlights
- The North America contact center software market generated a revenue of USD 10,085.7 million in 2022.
- The market is expected to grow at a CAGR of 20.5% from 2023 to 2030.
- In terms of segment, solution was the largest revenue generating component in 2022.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
- Country-wise, Canada is expected to register the highest CAGR from 2023 to 2030.
North America data book summary
| Market revenue in 2022 | USD 10,085.7 million |
| Market revenue in 2030 | USD 44,877.6 million |
| Growth rate | 20.5% (CAGR from 2022 to 2030) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data covered | 2017 - 2021 |
| Base year for estimation | 2022 |
| Forecast period covered | 2023 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
| Key market players worldwide | 8x8 Inc, Converge Technology Solutions Corp, Amazon.com Inc, Avaya, Cisco Systems Inc, Enghouse Systems Ltd, Five9 Inc, Genesys International Corporation, Microsoft Corp, NEC Corp, SAP SE, Spok Holdings Inc, Talkdesk, Twilio Inc Class A, UiPath Inc Class A, Unifi Inc |
Other key industry trends
- In terms of revenue, North America region accounted for 35.9% of the global contact center software market in 2022.
- Globally, North America is projected to lead the regional market in terms of revenue in 2030.
- Asia Pacific is the fastest growing regional market and is projected to reach USD 42,099.4 million by 2030.
Solution was the largest segment with a revenue share of 67.15% in 2022. Horizon Databook has segmented the North America contact center software market based on solution, service covering the revenue growth of each sub-segment from 2017 to 2030.
The North American Customer Service Management Association (NACSMA) promotes the use of advanced technologies in the customer contact software industry and supports industries to deliver enhanced customer experience.
The presence of a large number of contact center software dealers in North America has resulted in increased awareness among local organizations about the benefits offered by this software, thereby resulting in their large-scale adoption.
The U.S. General Services Administration has developed the USA CONTACT, a contact center application dedicated to offering citizens with ready access to several government services and information.
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Contact Center Software Market Scope
Contact Center Software Market Companies
| Name | Profile | # Employees | HQ | Website |
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North America contact center software market size, by country, 2017-2030 (US$M)
North America Contact Center Software Market Outlook Share, 2022 & 2030 (US$M)
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