North America Contact Center Software Market Size & Outlook
North America contact center software market, 2017-2030 (US$M)
Related Markets
North America contact center software market highlights
- The North America contact center software market generated a revenue of USD 10,085.7 million in 2022.
- The market is expected to grow at a CAGR of 20.5% from 2023 to 2030.
- In terms of segment, solution was the largest revenue generating component in 2022.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
- Country-wise, Canada is expected to register the highest CAGR from 2023 to 2030.
North America data book summary
| Market revenue in 2022 | USD 10,085.7 million |
| Market revenue in 2030 | USD 44,877.6 million |
| Growth rate | 20.5% (CAGR from 2022 to 2030) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data covered | 2017 - 2021 |
| Base year for estimation | 2022 |
| Forecast period covered | 2023 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
| Key market players worldwide | 8x8 Inc, Converge Technology Solutions Corp, Amazon.com Inc, Avaya, Cisco Systems Inc, Enghouse Systems Ltd, Five9 Inc, Genesys International Corporation, Microsoft Corp, NEC Corp, SAP SE, Spok Holdings Inc, Talkdesk, Twilio Inc Class A, UiPath Inc Class A, Unifi Inc |
Other key industry trends
- In terms of revenue, North America region accounted for 35.9% of the global contact center software market in 2022.
- Globally, North America is projected to lead the regional market in terms of revenue in 2030.
- Asia Pacific is the fastest growing regional market and is projected to reach USD 42,099.4 million by 2030.
No credit card required*
Horizon in a snapshot
- 30K+ Global Market Reports
- 120K+ Country Reports
- 1.2M+ Market Statistics
- 200K+ Company Profiles
- Industry insights and more
Contact Center Software Market Scope
Contact Center Software Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|
North America contact center software market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to contact center software market will help companies and investors design strategic landscapes.
Solution was the largest segment with a revenue share of 67.15% in 2022. Horizon Databook has segmented the North America contact center software market based on solution, service covering the revenue growth of each sub-segment from 2017 to 2030.
The North American Customer Service Management Association (NACSMA) promotes the use of advanced technologies in the customer contact software industry and supports industries to deliver enhanced customer experience.
The presence of a large number of contact center software dealers in North America has resulted in increased awareness among local organizations about the benefits offered by this software, thereby resulting in their large-scale adoption.
The U.S. General Services Administration has developed the USA CONTACT, a contact center application dedicated to offering citizens with ready access to several government services and information.
Reasons to subscribe to North America contact center software market databook:
-
Access to comprehensive data: Horizon Databook provides over 1 million market statistics and 20,000+ reports, offering extensive coverage across various industries and regions.
-
Informed decision making: Subscribers gain insights into market trends, customer preferences, and competitor strategies, empowering informed business decisions.
-
Cost-Effective solution: It's recognized as the world's most cost-effective market research database, offering high ROI through its vast repository of data and reports.
-
Customizable reports: Tailored reports and analytics allow companies to drill down into specific markets, demographics, or product segments, adapting to unique business needs.
-
Strategic advantage: By staying updated with the latest market intelligence, companies can stay ahead of competitors, anticipate industry shifts, and capitalize on emerging opportunities.
Target buyers of North America contact center software market databook
-
Our clientele includes a mix of contact center software market companies, investment firms, advisory firms & academic institutions.
-
30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
-
Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
-
The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of continent-level data and insights on the North America contact center software market , including forecasts for subscribers. This continent databook contains high-level insights into North America contact center software market from 2017 to 2030, including revenue numbers, major trends, and company profiles.
Partial client list
North America contact center software market size, by country, 2017-2030 (US$M)
North America Contact Center Software Market Outlook Share, 2022 & 2030 (US$M)
Related regional statistics
Sign up - it's easy, and free!
Sign up and get instant basic access to databook, upgrade
when ready, or enjoy our
free plan indefinitely.
Included in Horizon account
- 30K+ Global Market Reports
- 120K+ Country Reports
- 1.2M+ Market Statistics
- 200K+ Company Profiles
- Industry insights and more
