Latin America Contact Center Software Market Size & Outlook
Latin America contact center software market, 2017-2030 (US$M)
Related Markets
Latin America contact center software market highlights
- The Latin America contact center software market generated a revenue of USD 3,278.4 million in 2022.
- The market is expected to grow at a CAGR of 24.1% from 2023 to 2030.
- In terms of segment, solution was the largest revenue generating component in 2022.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
- Country-wise, Brazil is expected to register the highest CAGR from 2023 to 2030.
Latin America data book summary
| Market revenue in 2022 | USD 3,278.4 million |
| Market revenue in 2030 | USD 18,480.3 million |
| Growth rate | 24.1% (CAGR from 2022 to 2030) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data covered | 2017 - 2021 |
| Base year for estimation | 2022 |
| Forecast period covered | 2023 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
| Key market players worldwide | 8x8 Inc, Converge Technology Solutions Corp, Amazon.com Inc, Avaya, Cisco Systems Inc, Enghouse Systems Ltd, Five9 Inc, Genesys International Corporation, Microsoft Corp, NEC Corp, SAP SE, Spok Holdings Inc, Talkdesk, Twilio Inc Class A, UiPath Inc Class A, Unifi Inc |
Other key industry trends
- In terms of revenue, Latin America region accounted for 11.7% of the global contact center software market in 2022.
- Globally, North America is projected to lead the regional market in terms of revenue in 2030.
- Asia Pacific is the fastest growing regional market and is projected to reach USD 42,099.4 million by 2030.
Solution was the largest segment with a revenue share of 67.99% in 2022. Horizon Databook has segmented the Latin America contact center software market based on solution, service covering the revenue growth of each sub-segment from 2017 to 2030.
The Call Center Week (CCW) Latin America, a customer service conference and expo, organized in June 2018, provided a platform for discussing the latest developments in the contact center domain and the various innovative approaches in the field of customer care.
Organizations across several Latin American countries such as Mexico, Brazil, and Argentina are increasingly focusing on investing in business process automation. Their emphasis is on the implementation of technologies such as Artificial Intelligence (AI), predictive analytics, and Machine Learning (ML) in their product and solution offerings.
VTEXDAY 2017, an event organized in Brazil, focused on innovations in the field of communication channels, multichannel, omnichannel, and other approaches for ensuring customer satisfaction. Such events are expected t o boost the growth of the contact center software market in the region.
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Contact Center Software Market Scope
Contact Center Software Market Companies
| Name | Profile | # Employees | HQ | Website |
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Latin America contact center software market size, by country, 2017-2030 (US$M)
Latin America Contact Center Software Market Outlook Share, 2022 & 2030 (US$M)
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