Europe Contact Center Software Market Size & Outlook

The contact center software market in Europe is expected to reach a projected revenue of US$ 29,844.2 million by 2030. A compound annual growth rate of 19.9% is expected of Europe contact center software market from 2023 to 2030.
Revenue, 2022 (US$M)
$6,998.7
Forecast, 2030 (US$M)
$29,844.2
CAGR, 2023 - 2030
19.9%
Report Coverage
Europe

Europe contact center software market highlights

  • The Europe contact center software market generated a revenue of USD 6,998.7 million in 2022.
  • The market is expected to grow at a CAGR of 19.9% from 2023 to 2030.
  • In terms of segment, solution was the largest revenue generating component in 2022.
  • Service is the most lucrative component segment registering the fastest growth during the forecast period.
  • Country-wise, Germany is expected to register the highest CAGR from 2023 to 2030.


Europe data book summary

Market revenue in 2022USD 6,998.7 million
Market revenue in 2030USD 29,844.2 million
Growth rate19.9% (CAGR from 2022 to 2030)
Largest segmentSolution
Fastest growing segmentService
Historical data covered2017 - 2021
Base year for estimation2022
Forecast period covered2023 - 2030
Quantitative unitsRevenue in USD million
Market segmentationSolution, Service
Key market players worldwide8x8 Inc, Converge Technology Solutions Corp, Amazon.com Inc, Avaya, Cisco Systems Inc, Enghouse Systems Ltd, Five9 Inc, Genesys International Corporation, Microsoft Corp, NEC Corp, SAP SE, Spok Holdings Inc, Talkdesk, Twilio Inc Class A, UiPath Inc Class A, Unifi Inc


Other key industry trends

  • In terms of revenue, Europe region accounted for 24.9% of the global contact center software market in 2022.
  • Globally, North America is projected to lead the regional market in terms of revenue in 2030.
  • Asia Pacific is the fastest growing regional market and is projected to reach USD 42,099.4 million by 2030.

Solution was the largest segment with a revenue share of 67.66% in 2022. Horizon Databook has segmented the Europe contact center software market based on solution, service covering the revenue growth of each sub-segment from 2017 to 2030.


The Customer Contact Week Conference Europe (CCW Europe) was organized in 2017 t o spread awareness regarding the latest developments in the contact center and call center industries. The DMEA Healthcare IT Conference held in Berlin was organized in April 2019 t o spread awareness regarding the latest IT solutions among organizations operating in the healthcare sector.

These events bode well for the growth of the contact center software market in Europe. The European Union announced the European Cloud Initiative in April 2016, which was aimed at offering digital lead in the data-driven market t o several organizations willing t o reap the benefits of cloud services.

Companies such as Monet Software, Inc. and Evolve IP, LLC are partnering for the development of contact center software, particularly for the healthcare industry, which is, in turn, driving the market growth.

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Contact Center Software Market Companies

Name Profile # Employees HQ Website

Europe contact center software market size, by country, 2017-2030 (US$M)

Europe Contact Center Software Market Outlook Share, 2022 & 2030 (US$M)

Europe contact center software market size, by country, 2017-2030 (US$M)

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