Europe Contact Center Software Market Size & Outlook
Europe contact center software market, 2017-2030 (US$M)
Related Markets
Europe contact center software market highlights
- The Europe contact center software market generated a revenue of USD 6,998.7 million in 2022.
- The market is expected to grow at a CAGR of 19.9% from 2023 to 2030.
- In terms of segment, solution was the largest revenue generating component in 2022.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
- Country-wise, Germany is expected to register the highest CAGR from 2023 to 2030.
Europe data book summary
| Market revenue in 2022 | USD 6,998.7 million |
| Market revenue in 2030 | USD 29,844.2 million |
| Growth rate | 19.9% (CAGR from 2022 to 2030) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data covered | 2017 - 2021 |
| Base year for estimation | 2022 |
| Forecast period covered | 2023 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
| Key market players worldwide | 8x8 Inc, Converge Technology Solutions Corp, Amazon.com Inc, Avaya, Cisco Systems Inc, Enghouse Systems Ltd, Five9 Inc, Genesys International Corporation, Microsoft Corp, NEC Corp, SAP SE, Spok Holdings Inc, Talkdesk, Twilio Inc Class A, UiPath Inc Class A, Unifi Inc |
Other key industry trends
- In terms of revenue, Europe region accounted for 24.9% of the global contact center software market in 2022.
- Globally, North America is projected to lead the regional market in terms of revenue in 2030.
- Asia Pacific is the fastest growing regional market and is projected to reach USD 42,099.4 million by 2030.
Solution was the largest segment with a revenue share of 67.66% in 2022. Horizon Databook has segmented the Europe contact center software market based on solution, service covering the revenue growth of each sub-segment from 2017 to 2030.
The Customer Contact Week Conference Europe (CCW Europe) was organized in 2017 t o spread awareness regarding the latest developments in the contact center and call center industries. The DMEA Healthcare IT Conference held in Berlin was organized in April 2019 t o spread awareness regarding the latest IT solutions among organizations operating in the healthcare sector.
These events bode well for the growth of the contact center software market in Europe. The European Union announced the European Cloud Initiative in April 2016, which was aimed at offering digital lead in the data-driven market t o several organizations willing t o reap the benefits of cloud services.
Companies such as Monet Software, Inc. and Evolve IP, LLC are partnering for the development of contact center software, particularly for the healthcare industry, which is, in turn, driving the market growth.
No credit card required*
Horizon in a snapshot
- 30K+ Global Market Reports
- 120K+ Country Reports
- 1.2M+ Market Statistics
- 200K+ Company Profiles
- Industry insights and more
Contact Center Software Market Scope
Contact Center Software Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|
Europe contact center software market size, by country, 2017-2030 (US$M)
Europe Contact Center Software Market Outlook Share, 2022 & 2030 (US$M)
Related regional statistics
Sign up - it's easy, and free!
Sign up and get instant basic access to databook, upgrade
when ready, or enjoy our
free plan indefinitely.
Included in Horizon account
- 30K+ Global Market Reports
- 120K+ Country Reports
- 1.2M+ Market Statistics
- 200K+ Company Profiles
- Industry insights and more
