New Zealand Contact Center Software Market Size & Outlook
The contact center software market in New Zealand is expected to reach a projected revenue of US$ 3,557.4 million by 2030. A compound annual growth rate of 29.7% is expected of New Zealand contact center software market from 2023 to 2030.
Revenue, 2022 (US$M)
$444.8
Forecast, 2030 (US$M)
$3,557.4
CAGR, 2023 - 2030
29.7%
Report Coverage
New Zealand
New Zealand contact center software market, 2017-2030 (US$M)
Related Markets
New Zealand contact center software market highlights
- The New Zealand contact center software market generated a revenue of USD 444.8 million in 2022 and is expected to reach USD 3,557.4 million by 2030.
- The New Zealand market is expected to grow at a CAGR of 29.7% from 2023 to 2030.
- In terms of segment, solution was the largest revenue generating component in 2022.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
Contact center software market data book summary
| Market revenue in 2022 | USD 444.8 million |
| Market revenue in 2030 | USD 3,557.4 million |
| Growth rate | 29.7% (CAGR from 2022 to 2030) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data | 2017 - 2021 |
| Base year | 2022 |
| Forecast period | 2023 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
| Key market players worldwide | 8x8 Inc, Converge Technology Solutions Corp, Amazon.com Inc, Avaya, Cisco Systems Inc, Enghouse Systems Ltd, Five9 Inc, Genesys International Corporation, Microsoft Corp, NEC Corp, SAP SE, Spok Holdings Inc, Talkdesk, Twilio Inc Class A, UiPath Inc Class A, Unifi Inc |
Other key industry trends
- In terms of revenue, New Zealand accounted for 1.6% of the global contact center software market in 2022.
- Country-wise, U.S. is expected to lead the global market in terms of revenue in 2030.
- In Asia Pacific, China contact center software market is projected to lead the regional market in terms of revenue in 2030.
- India is the fastest growing regional market in Asia Pacific and is projected to reach USD 8,378.5 million by 2030.
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Contact Center Software Market Scope
Contact center software market segmentation & scope
Automatic Call Distribution
Call Recording
Computer Telephony Integration
Customer Collaboration
Dialer
Interactive Voice Response
Reporting and Analytics
Workforce Optimization
Others
Integration & Deployment
Support & Maintenance
Training & Consulting
Managed Services
Contact Center Software Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|
New Zealand contact center software market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to contact center software market will help companies and investors design strategic landscapes.
Solution was the largest segment with a revenue share of 68.35% in 2022. Horizon Databook has segmented the New Zealand contact center software market based on solution, service covering the revenue growth of each sub-segment from 2017 to 2030.
- New Zealand Contact Center Software Component Outlook (Revenue, USD Million, 2017-2030)
- Solution
- Automatic Call Distribution
- Call Recording
- Computer Telephony Integration
- Customer Collaboration
- Dialer
- Interactive Voice Response
- Reporting and Analytics
- Workforce Optimization
- Others
- Service
- Integration & Deployment
- Support & Maintenance
- Training & Consulting
- Managed Services
- Solution
- New Zealand Contact Center Software Deployment Outlook (Revenue, USD Million, 2017-2030)
- Hosted
- On-premise
- New Zealand Contact Center Software Enterprise Outlook (Revenue, USD Million, 2017-2030)
- Large Enterprise
- Small and Medium Enterprise
- New Zealand Contact Center Software End Use Outlook (Revenue, USD Million, 2017-2030)
- BFSI
- Consumer Goods & Retail
- Government
- Healthcare
- IT & Telecom
- Travel & Hospitality
- Others
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Target buyers of New Zealand contact center software market databook
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Our clientele includes a mix of contact center software market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of country-level data and insights on the New Zealand contact center software market , including forecasts for subscribers. This country databook contains high-level insights into New Zealand contact center software market from 2017 to 2030, including revenue numbers, major trends, and company profiles.
Partial client list
New Zealand contact center software market size, by component, 2017-2030 (US$M)
New Zealand Contact Center Software Market Outlook Share, 2022 & 2030 (US$M)
Related regional statistics
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