Middle East & Africa Bfsi Contact Center Analytics Market Size & Outlook
Middle East & Africa bfsi contact center analytics market, 2016-2028 (US$M)
Related Markets
MEA bfsi contact center analytics market highlights
- The MEA bfsi contact center analytics market generated a revenue of USD 25.3 million in 2021.
- The market is expected to grow at a CAGR of 18% from 2022 to 2028.
- In terms of segment, solution was the largest revenue generating component in 2021.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
MEA data book summary
| Market revenue in 2021 | USD 25.3 million |
| Market revenue in 2028 | USD 80.9 million |
| Growth rate | 18% (CAGR from 2021 to 2028) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data covered | 2016 - 2020 |
| Base year for estimation | 2021 |
| Forecast period covered | 2022 - 2028 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
| Key market players worldwide | 8x8 Inc, CallMiner, Five9 Inc, Cisco Systems Inc, Mitel Networks Corporation, Oracle Corp, NICE Ltd ADR, SAP SE, Stratifyd, Genesys International Corporation |
Other key industry trends
- In terms of revenue, MEA region accounted for 8.6% of the global bfsi contact center analytics market in 2021.
- Globally, North America is projected to lead the regional market in terms of revenue in 2028.
- Asia Pacific is the fastest growing regional market and is projected to reach USD 215.5 million by 2028.
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BFSI Contact Center Analytics Market Scope
BFSI Contact Center Analytics Market Companies
| Name | Profile | # Employees | HQ | Website |
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Middle East & Africa bfsi contact center analytics market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to bfsi contact center analytics market will help companies and investors design strategic landscapes.
Solution was the largest segment with a revenue share of 69.17% in 2021. Horizon Databook has segmented the Middle East & Africa bfsi contact center analytics market based on solution, service covering the revenue growth of each sub-segment from 2016 to 2028.
According to the study published by Gulf News, a publishing company in 2021, call centers of banks in the UAE experience the highest level of negative sentiments on social media. These negative sentiments are due to long wait times for customer service complaints.
Saudi Arabian financial service providers are shifting their focus toward investments to enhance customer experience, data security, and technology, which is expected to drive the country's demand for contact center analytics.
The business process outsourcing industry of South Africa contributes approximately USD 3.58 billion annually to the country’s GDP. The increasing industry initiatives and government incentives are creating opportunities for the contact center analytics market.
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Target buyers of Middle East & Africa bfsi contact center analytics market databook
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Our clientele includes a mix of bfsi contact center analytics market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of continent-level data and insights on the Middle East & Africa bfsi contact center analytics market, including forecasts for subscribers. This continent databook contains high-level insights into Middle East & Africa bfsi contact center analytics market from 2016 to 2028, including revenue numbers, major trends, and company profiles.
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Middle East & Africa bfsi contact center analytics market
Middle East & Africa BFSI Contact Center Analytics Market Share, 2021 & 2028 (US$M)
Middle East & Africa bfsi contact center analytics market
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