China Bfsi Contact Center Analytics Market Size & Outlook

The bfsi contact center analytics market in China is expected to reach a projected revenue of US$ 53.5 million by 2028. A compound annual growth rate of 19.7% is expected of China bfsi contact center analytics market from 2022 to 2028.
Revenue, 2021 (US$M)
$15.2
Forecast, 2028 (US$M)
$53.5
CAGR, 2022 - 2028
19.7%
Report Coverage
China

China bfsi contact center analytics market highlights

  • The China bfsi contact center analytics market generated a revenue of USD 15.2 million in 2021 and is expected to reach USD 53.5 million by 2028.
  • The China market is expected to grow at a CAGR of 19.7% from 2022 to 2028.
  • In terms of segment, solution was the largest revenue generating component in 2021.
  • Service is the most lucrative component segment registering the fastest growth during the forecast period.


Bfsi contact center analytics market data book summary

Market revenue in 2021USD 15.2 million
Market revenue in 2028USD 53.5 million
Growth rate19.7% (CAGR from 2021 to 2028)
Largest segmentSolution
Fastest growing segmentService
Historical data2016 - 2020
Base year2021
Forecast period2022 - 2028
Quantitative unitsRevenue in USD million
Market segmentationSolution, Service
Key market players worldwide8x8 Inc, CallMiner, Five9 Inc, Cisco Systems Inc, Mitel Networks Corporation, Oracle Corp, NICE Ltd ADR, SAP SE, Stratifyd, Genesys International Corporation


Other key industry trends

  • In terms of revenue, China accounted for 5.2% of the global bfsi contact center analytics market in 2021.
  • Country-wise, U.S. is expected to lead the global market in terms of revenue in 2028.
  • In Asia Pacific, China bfsi contact center analytics market is projected to lead the regional market in terms of revenue in 2028.
  • India is the fastest growing regional market in Asia Pacific and is projected to reach USD 42.1 million by 2028.

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BFSI Contact Center Analytics Market Companies

Name Profile # Employees HQ Website

China bfsi contact center analytics market outlook

The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to bfsi contact center analytics market will help companies and investors design strategic landscapes.


Solution was the largest segment with a revenue share of 69.08% in 2021. Horizon Databook has segmented the China bfsi contact center analytics market based on solution, service covering the revenue growth of each sub-segment from 2016 to 2028.


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  • Our clientele includes a mix of bfsi contact center analytics market companies, investment firms, advisory firms & academic institutions.
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Horizon Databook provides a detailed overview of country-level data and insights on the China bfsi contact center analytics market, including forecasts for subscribers. This country databook contains high-level insights into China bfsi contact center analytics market from 2016 to 2028, including revenue numbers, major trends, and company profiles.

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China bfsi contact center analytics market size, by component, 2016-2028 (US$M)

China BFSI Contact Center Analytics Market Share, 2021 & 2028 (US$M)

China bfsi contact center analytics market size, by component, 2016-2028 (US$M)

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