North America Bfsi Contact Center Analytics Market Size & Outlook
North America bfsi contact center analytics market, 2016-2028 (US$M)
Related Markets
North America bfsi contact center analytics market highlights
- The North America bfsi contact center analytics market generated a revenue of USD 93.6 million in 2021.
- The market is expected to grow at a CAGR of 15% from 2022 to 2028.
- In terms of segment, solution was the largest revenue generating component in 2021.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
- Country-wise, Canada is expected to register the highest CAGR from 2022 to 2028.
North America data book summary
| Market revenue in 2021 | USD 93.6 million |
| Market revenue in 2028 | USD 249.3 million |
| Growth rate | 15% (CAGR from 2021 to 2028) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data covered | 2016 - 2020 |
| Base year for estimation | 2021 |
| Forecast period covered | 2022 - 2028 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
| Key market players worldwide | 8x8 Inc, CallMiner, Five9 Inc, Cisco Systems Inc, Mitel Networks Corporation, Oracle Corp, NICE Ltd ADR, SAP SE, Stratifyd, Genesys International Corporation |
Other key industry trends
- In terms of revenue, North America region accounted for 31.9% of the global bfsi contact center analytics market in 2021.
- Globally, North America is projected to lead the regional market in terms of revenue in 2028.
- Asia Pacific is the fastest growing regional market and is projected to reach USD 215.5 million by 2028.
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BFSI Contact Center Analytics Market Scope
BFSI Contact Center Analytics Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|
North America bfsi contact center analytics market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to bfsi contact center analytics market will help companies and investors design strategic landscapes.
Solution was the largest segment with a revenue share of 67.52% in 2021. Horizon Databook has segmented the North America bfsi contact center analytics market based on solution, service covering the revenue growth of each sub-segment from 2016 to 2028.
The wide presence of contact center analytics providers in North America has resulted in an increased awareness among local BFSI firms about the benefits offered by this solution, thereby resulting in their large-scale adoption.
The outbreak of COVID-19 has boosted the penetration of call centers in the U.S. owing to the increasing use of banking services from home. According to the statistics provided by Insider Intelligence, the call center penetration in the U.S. remained slightly elevated after witnessing a drop from 2020.
Banks in Canada are increasingly making efforts to encourage people to leverage digital channels for banking, which is creating new opportunities for market growth in the country. According to the statistics provided by J.D. Power, a data analytics company, in 2018, 32% of people using retail banking are the only customers that use mobile devices and online platforms for banking.
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Target buyers of North America bfsi contact center analytics market databook
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Our clientele includes a mix of bfsi contact center analytics market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Horizon Databook provides a detailed overview of continent-level data and insights on the North America bfsi contact center analytics market, including forecasts for subscribers. This continent databook contains high-level insights into North America bfsi contact center analytics market from 2016 to 2028, including revenue numbers, major trends, and company profiles.
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North America bfsi contact center analytics market size, by country, 2016-2028 (US$M)
North America BFSI Contact Center Analytics Market Share, 2021 & 2028 (US$M)
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