Global Bfsi Contact Center Analytics Market Size & Outlook
Global bfsi contact center analytics market, 2016-2028 (US$M)
Related Markets
Global bfsi contact center analytics market highlights
- The global bfsi contact center analytics market generated a revenue of USD 293.4 million in 2021 and is expected to reach USD 842.5 million by 2028.
- The market is expected to grow at a CAGR (2022 - 2028) of 16.3% by 2028.
- In terms of segment, solution accounted for a revenue of USD 199.9 million in 2021.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
- In terms of region, North America was the largest revenue generating market in 2021.
- Country-wise, U.S. is expected to register the highest CAGR from 2022 to 2028.
Global data book summary
| Market revenue in 2021 | USD 293.4 million |
| Market revenue in 2028 | USD 842.5 million |
| Growth rate | 16.3% (CAGR from 2021 to 2028) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data covered | 2016 - 2020 |
| Base year for estimation | 2021 |
| Forecast period covered | 2022 - 2028 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
Other key industry trends
- In terms of revenue, the North America accounted for 31.9% of the global bfsi contact center analytics market in 2021.
- By country, the U.S. is projected to lead the global market in terms of revenue in 2028.
- By country, U.S. is the fastest growing regional market and is projected to reach USD 186.0 million by 2028.
No credit card required*
Horizon in a snapshot
- 30K+ Global Market Reports
- 120K+ Country Reports
- 1.2M+ Market Statistics
- 200K+ Company Profiles
- Industry insights and more
BFSI Contact Center Analytics Market Scope
BFSI Contact Center Analytics Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|
Global bfsi contact center analytics market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to bfsi contact center analytics market will help companies and investors design strategic landscapes.
Solution was the largest segment with a revenue share of 68.13% in 2021. Horizon Databook has segmented the Global bfsi contact center analytics market based on solution, service covering the revenue growth of each sub-segment from 2016 to 2028.
- Global BFSI Contact Center Analytics Component Outlook (Revenue, USD Million, 2016-2028)
- Solution
- Cross-channel Analytics
- Performance Analytics
- Predictive Analytics
- Speech Analytics
- Text Analytics
- Service
- Integration & Deployment
- Support & Maintenance
- Training & Consulting
- Managed Services
- Solution
- Global BFSI Contact Center Analytics Deployment Outlook (Revenue, USD Million, 2016-2028)
- Hosted
- On-premise
- Global BFSI Contact Center Analytics Enterprise Size Outlook (Revenue, USD Million, 2016-2028)
- Large Enterprises
- Small & Medium Enterprises
- Global BFSI Contact Center Analytics Application Outlook (Revenue, USD Million, 2016-2028)
- Automatic Call Distributor
- Customer Experience Management
- Log Management
- Real-time Monitoring & Reporting
- Risk & Compliance Management
- Workforce Optimization
- Others
- Global BFSI Contact Center Analytics Vertical Outlook (Revenue, USD Million, 2016-2028)
- Banking
- Brokerage
- Credit Union
- Financial Institution
- Insurance
Reasons to subscribe to Global bfsi contact center analytics market databook:
-
Access to comprehensive data: Horizon Databook provides over 1 million market statistics and 20,000+ reports, offering extensive coverage across various industries and regions.
-
Informed decision making: Subscribers gain insights into market trends, customer preferences, and competitor strategies, empowering informed business decisions.
-
Cost-Effective solution: It's recognized as the world's most cost-effective market research database, offering high ROI through its vast repository of data and reports.
-
Customizable reports: Tailored reports and analytics allow companies to drill down into specific markets, demographics, or product segments, adapting to unique business needs.
-
Strategic advantage: By staying updated with the latest market intelligence, companies can stay ahead of competitors, anticipate industry shifts, and capitalize on emerging opportunities.
Target buyers of Global bfsi contact center analytics market databook
-
Our clientele includes a mix of bfsi contact center analytics market companies, investment firms, advisory firms & academic institutions.
-
30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
-
Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
-
The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of global-level data and insights on the Global bfsi contact center analytics market, including forecasts for subscribers. This global databook contains high-level insights into Global bfsi contact center analytics market from 2016 to 2028, including revenue numbers, major trends, and company profiles.
Partial client list
Global BSFI contact center analytics market size, by region, 2016-2028 (US$M)
Top 10 countries: Bfsi contact center analytics market size, 2021 (US$M)
Global bfsi contact center analytics market share, by component, 2021 & 2028 (%, US$M)
Bfsi contact center analytics market: Opportunity assessment by country
Global bfsi contact center analytics market, by region, 2021 (US$M)
Related regional statistics
Sign up - it's easy, and free!
Sign up and get instant basic access to databook, upgrade
when ready, or enjoy our
free plan indefinitely.
Included in Horizon account
- 30K+ Global Market Reports
- 120K+ Country Reports
- 1.2M+ Market Statistics
- 200K+ Company Profiles
- Industry insights and more
