Global Bfsi Contact Center Analytics Market Size & Outlook
The bfsi contact center analytics industry worldwide is expected to reach a projected revenue of US$ 842.5 million by 2028. A compound annual growth rate of 16.3% is expected of the worldwide bfsi contact center analytics industry from 2022 to 2028.
Revenue, 2021 (US$M)
$293.4
Forecast, 2028 (US$M)
$842.5
CAGR, 2022 - 2028
16.3%
Report Coverage
Worldwide
Global bfsi contact center analytics market, 2016-2028 (US$M)
Related Markets
Global bfsi contact center analytics market highlights
- The global bfsi contact center analytics market generated a revenue of USD 293.4 million in 2021 and is expected to reach USD 842.5 million by 2028.
- The market is expected to grow at a CAGR (2022 - 2028) of 16.3% by 2028.
- In terms of segment, solution accounted for a revenue of USD 199.9 million in 2021.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
- In terms of region, North America was the largest revenue generating market in 2021.
- Country-wise, U.S. is expected to register the highest CAGR from 2022 to 2028.
Global data book summary
| Market revenue in 2021 | USD 293.4 million |
| Market revenue in 2028 | USD 842.5 million |
| Growth rate | 16.3% (CAGR from 2021 to 2028) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data covered | 2016 - 2020 |
| Base year for estimation | 2021 |
| Forecast period covered | 2022 - 2028 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
Other key industry trends
- In terms of revenue, the North America accounted for 31.9% of the global bfsi contact center analytics market in 2021.
- By country, the U.S. is projected to lead the global market in terms of revenue in 2028.
- By country, U.S. is the fastest growing regional market and is projected to reach USD 186.0 million by 2028.
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BFSI Contact Center Analytics Market Scope
Bfsi contact center analytics market segmentation & scope
Others
BFSI Contact Center Analytics Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|
Global bfsi contact center analytics market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to bfsi contact center analytics market will help companies and investors design strategic landscapes.
solution was the largest segment with a revenue share of 68.13% in 2021. Horizon Databook has segmented the Global bfsi contact center analytics market based on solution, service covering the revenue growth of each sub-segment from 2016 to 2028.
- Global BFSI Contact Center Analytics Component Outlook (Revenue, USD Million, 2016-2028)
- Solution
- Cross-channel Analytics
- Performance Analytics
- Predictive Analytics
- Speech Analytics
- Text Analytics
- Service
- Integration & Deployment
- Support & Maintenance
- Training & Consulting
- Managed Services
- Solution
- Global BFSI Contact Center Analytics Deployment Outlook (Revenue, USD Million, 2016-2028)
- Hosted
- On-premise
- Global BFSI Contact Center Analytics Enterprise Size Outlook (Revenue, USD Million, 2016-2028)
- Large Enterprises
- Small & Medium Enterprises
- Global BFSI Contact Center Analytics Application Outlook (Revenue, USD Million, 2016-2028)
- Automatic Call Distributor
- Customer Experience Management
- Log Management
- Real-time Monitoring & Reporting
- Risk & Compliance Management
- Workforce Optimization
- Others
- Global BFSI Contact Center Analytics Vertical Outlook (Revenue, USD Million, 2016-2028)
- Banking
- Brokerage
- Credit Union
- Financial Institution
- Insurance
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Target buyers of Global bfsi contact center analytics market databook
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Our clientele includes a mix of bfsi contact center analytics market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Horizon Databook provides a detailed overview of global-level data and insights on the Global bfsi contact center analytics market, including forecasts for subscribers. This global databook contains high-level insights into Global bfsi contact center analytics market from 2016 to 2028, including revenue numbers, major trends, and company profiles.
Partial client list
Global BSFI contact center analytics market statistics, by region, 2016-2028 (US$M)
Top 10 countries: Bfsi contact center analytics market size, 2021 (USD Million)
Top 10 countries: Bfsi contact center analytics market size, 2021 (USD Million)
Global bfsi contact center analytics market, by region, 2021 (US$M)
Related regional statistics
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