Latin America Bfsi Contact Center Analytics Market Size & Outlook
Latin America bfsi contact center analytics market, 2016-2028 (US$M)
Related Markets
Latin America bfsi contact center analytics market highlights
- The Latin America bfsi contact center analytics market generated a revenue of USD 35.8 million in 2021.
- The market is expected to grow at a CAGR of 17.8% from 2022 to 2028.
- In terms of segment, solution was the largest revenue generating component in 2021.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
- Country-wise, Brazil is expected to register the highest CAGR from 2022 to 2028.
Latin America data book summary
| Market revenue in 2021 | USD 35.8 million |
| Market revenue in 2028 | USD 112.3 million |
| Growth rate | 17.8% (CAGR from 2021 to 2028) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data covered | 2016 - 2020 |
| Base year for estimation | 2021 |
| Forecast period covered | 2022 - 2028 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
| Key market players worldwide | 8x8 Inc, CallMiner, Five9 Inc, Cisco Systems Inc, Mitel Networks Corporation, Oracle Corp, NICE Ltd ADR, SAP SE, Stratifyd, Genesys International Corporation |
Other key industry trends
- In terms of revenue, Latin America region accounted for 12.2% of the global bfsi contact center analytics market in 2021.
- Globally, North America is projected to lead the regional market in terms of revenue in 2028.
- Asia Pacific is the fastest growing regional market and is projected to reach USD 215.5 million by 2028.
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BFSI Contact Center Analytics Market Scope
BFSI Contact Center Analytics Market Companies
| Name | Profile | # Employees | HQ | Website |
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Latin America bfsi contact center analytics market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to bfsi contact center analytics market will help companies and investors design strategic landscapes.
Solution was the largest segment with a revenue share of 68.44% in 2021. Horizon Databook has segmented the Latin America bfsi contact center analytics market based on solution, service covering the revenue growth of each sub-segment from 2016 to 2028.
Various conferences conducted in Latin America such as Call Center Week (CCW) Latin America is creating new opportunities for market growth in the country.
Financial institutes across several Latin American countries such as Mexico, Brazil, and Argentina are increasingly focusing on investing in business process automation. Their emphasis is on the implementation of technologies such as Artificial Intelligence (AI), predictive analytics, and Machine Learning (ML) in their product and solution offerings.
Increasing investments by Brazilian banks in advanced technologies are creating new opportunities for market growth over the forecast period. According to the statistics provided by BNamericas, a digital intelligence tool, in 2019, the banking sector spent USD 4.58 billion on technology advancements in Brazil.
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Target buyers of Latin America bfsi contact center analytics market databook
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Our clientele includes a mix of bfsi contact center analytics market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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Horizon Databook provides a detailed overview of continent-level data and insights on the Latin America bfsi contact center analytics market, including forecasts for subscribers. This continent databook contains high-level insights into Latin America bfsi contact center analytics market from 2016 to 2028, including revenue numbers, major trends, and company profiles.
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Latin America bfsi contact center analytics market size, by country, 2016-2028 (US$M)
Latin America BFSI Contact Center Analytics Market Share, 2021 & 2028 (US$M)
Related regional statistics
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