Asia Pacific Bfsi Contact Center Analytics Market Size & Outlook
Asia Pacific bfsi contact center analytics market, 2016-2028 (US$M)
Related Markets
Asia Pacific bfsi contact center analytics market highlights
- The Asia Pacific bfsi contact center analytics market generated a revenue of USD 65.1 million in 2021.
- The market is expected to grow at a CAGR of 18.6% from 2022 to 2028.
- In terms of segment, solution was the largest revenue generating component in 2021.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
- Country-wise, India is expected to register the highest CAGR from 2022 to 2028.
Asia Pacific data book summary
| Market revenue in 2021 | USD 65.1 million |
| Market revenue in 2028 | USD 215.5 million |
| Growth rate | 18.6% (CAGR from 2021 to 2028) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data covered | 2016 - 2020 |
| Base year for estimation | 2021 |
| Forecast period covered | 2022 - 2028 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
| Key market players worldwide | 8x8 Inc, CallMiner, Five9 Inc, Cisco Systems Inc, Mitel Networks Corporation, Oracle Corp, NICE Ltd ADR, SAP SE, Stratifyd, Genesys International Corporation |
Other key industry trends
- In terms of revenue, Asia Pacific region accounted for 22.2% of the global bfsi contact center analytics market in 2021.
- Globally, North America is projected to lead the regional market in terms of revenue in 2028.
- Asia Pacific is the fastest growing regional market and is projected to reach USD 215.5 million by 2028.
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BFSI Contact Center Analytics Market Scope
BFSI Contact Center Analytics Market Companies
| Name | Profile | # Employees | HQ | Website |
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Asia Pacific bfsi contact center analytics market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to bfsi contact center analytics market will help companies and investors design strategic landscapes.
Solution was the largest segment with a revenue share of 69.12% in 2021. Horizon Databook has segmented the Asia Pacific bfsi contact center analytics market based on solution, service covering the revenue growth of each sub-segment from 2016 to 2028.
The Contact Centers Week Asia 2020 event offered a platform for industry experts from various organizations to share insights on the integration of the latest technologies, including biometrics, speech analytics, virtual assistants, and Chatbots, into contact center solutions. These events are expected to increase the demand for contact center analytics in the Asia Pacific market.
The government of India is making efforts to ease the norms for contact center service providers, which is accentuating the market growth in the country. For instance, in November 2020, the government of India eased the norms for Business Process Outsourcing and IT-enabled services in order to reduce the compliance burden on industries and, thereby, facilitate work from home culture.
In India, various companies providing speech analytics are partnering with other players to enhance their offerings, thus boosting the country's market growth. For instance, in November 2020, Google announced its partnership with Knowlarity Communications Pvt Ltd., a cloud telephony firm.
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Target buyers of Asia Pacific bfsi contact center analytics market databook
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Our clientele includes a mix of bfsi contact center analytics market companies, investment firms, advisory firms & academic institutions.
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Horizon Databook provides a detailed overview of continent-level data and insights on the Asia Pacific bfsi contact center analytics market, including forecasts for subscribers. This continent databook contains high-level insights into Asia Pacific bfsi contact center analytics market from 2016 to 2028, including revenue numbers, major trends, and company profiles.
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Asia Pacific bfsi contact center analytics market size, by country, 2016-2028 (US$M)
Asia Pacific BFSI Contact Center Analytics Market Share, 2021 & 2028 (US$M)
Related regional statistics
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