Europe Bfsi Contact Center Analytics Market Size & Outlook
Europe bfsi contact center analytics market, 2016-2028 (US$M)
Related Markets
Europe bfsi contact center analytics market highlights
- The Europe bfsi contact center analytics market generated a revenue of USD 73.6 million in 2021.
- The market is expected to grow at a CAGR of 14% from 2022 to 2028.
- In terms of segment, solution was the largest revenue generating component in 2021.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
- Country-wise, Germany is expected to register the highest CAGR from 2022 to 2028.
Europe data book summary
| Market revenue in 2021 | USD 73.6 million |
| Market revenue in 2028 | USD 184.6 million |
| Growth rate | 14% (CAGR from 2021 to 2028) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data covered | 2016 - 2020 |
| Base year for estimation | 2021 |
| Forecast period covered | 2022 - 2028 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
| Key market players worldwide | 8x8 Inc, CallMiner, Five9 Inc, Cisco Systems Inc, Mitel Networks Corporation, Oracle Corp, NICE Ltd ADR, SAP SE, Stratifyd, Genesys International Corporation |
Other key industry trends
- In terms of revenue, Europe region accounted for 25.1% of the global bfsi contact center analytics market in 2021.
- Globally, North America is projected to lead the regional market in terms of revenue in 2028.
- Asia Pacific is the fastest growing regional market and is projected to reach USD 215.5 million by 2028.
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BFSI Contact Center Analytics Market Scope
BFSI Contact Center Analytics Market Companies
| Name | Profile | # Employees | HQ | Website |
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Europe bfsi contact center analytics market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to bfsi contact center analytics market will help companies and investors design strategic landscapes.
Solution was the largest segment with a revenue share of 67.53% in 2021. Horizon Databook has segmented the Europe bfsi contact center analytics market based on solution, service covering the revenue growth of each sub-segment from 2016 to 2028.
Planned Customer Contact Week Conference in the U.K. in 2022 is expected to spread awareness regarding the latest development of the contact center and call center industries.
According to a 2019 study conducted by Neos Wave, a consultancy firm, financial service companies that have not adopted any advanced technologies for their customer contact management systems have witnessed financial wastage of USD 504.82 million.
The pandemic has resulted in an increasing number of calls received by call centers in the U.K., in turn creating a demand for contact center analytics in the country. For instance, Call Care, a call center service provider for various industries in the U.K., witnessed an increase in the number of calls from 300,000 a month to 1 million during the lockdown.
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Target buyers of Europe bfsi contact center analytics market databook
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Our clientele includes a mix of bfsi contact center analytics market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of continent-level data and insights on the Europe bfsi contact center analytics market, including forecasts for subscribers. This continent databook contains high-level insights into Europe bfsi contact center analytics market from 2016 to 2028, including revenue numbers, major trends, and company profiles.
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Europe bfsi contact center analytics market size, by country, 2016-2028 (US$M)
Europe BFSI Contact Center Analytics Market Share, 2021 & 2028 (US$M)
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