Saudi Arabia Customer Experience Business Process Outsourcing Market Size & Outlook

The customer experience business process outsourcing market in Saudi Arabia is expected to reach a projected revenue of US$ 967.7 million by 2030. A compound annual growth rate of 10.1% is expected of Saudi Arabia customer experience business process outsourcing market from 2024 to 2030.
Revenue, 2023 (US$M)
$493.7
Forecast, 2030 (US$M)
$967.7
CAGR, 2024 - 2030
10.1%
Report Coverage
Saudi Arabia

Saudi Arabia customer experience business process outsourcing market, 2018-2030 (US$M)

Saudi

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Saudi Arabia customer experience business process outsourcing market highlights

  • The Saudi Arabia customer experience business process outsourcing market generated a revenue of USD 493.7 million in 2023 and is expected to reach USD 967.7 million by 2030.
  • The Saudi Arabia market is expected to grow at a CAGR of 10.1% from 2024 to 2030.
  • In terms of segment, outbound was the largest revenue generating service in 2023.
  • Outbound is the most lucrative service segment registering the fastest growth during the forecast period.


Customer experience business process outsourcing market data book summary

Market revenue in 2023USD 493.7 million
Market revenue in 2030USD 967.7 million
Growth rate10.1% (CAGR from 2023 to 2030)
Largest segmentOutbound
Fastest growing segmentOutbound
Historical data2018 - 2022
Base year2023
Forecast period2024 - 2030
Quantitative unitsRevenue in USD million
Market segmentationInbound, Outbound
Key market players worldwideAccenture PLC Class A, Automatic Data Processing Inc, Cognizant Technology Solutions Corp Class A, Concentrix Corp Ordinary Shares, Genpact Ltd, Infosys Ltd ADR, International Business Machines Corp, Tata Consultancy Services, Teleperformance SE, TELUS Corp, Wipro Ltd ADR, WNS (Holdings) Ltd, Firstsource, Unity Communications


Other key industry trends

  • In terms of revenue, Saudi Arabia accounted for 0.5% of the global customer experience business process outsourcing market in 2023.
  • Country-wise, U.S. is expected to lead the global market in terms of revenue in 2030.
  • In Middle East & Africa, South Africa customer experience business process outsourcing market is projected to lead the regional market in terms of revenue in 2030.
  • Saudi Arabia is the fastest growing regional market in Middle East & Africa and is projected to reach USD 967.7 million by 2030.

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Customer Experience Business Process Outsourcing Market Scope

Customer experience business process outsourcing market segmentation & scope
Inbound
Outbound
Onshore
Offshore
Nearshor
Voice
Chats
Email
Others
Automotive
BFSI
Healthcare
Manufacturing
Media & Entertainment
IT & Telecommunications
Education
Retail
Travel & Hospitality
E-commerce
Others

Customer Experience Business Process Outsourcing Market Companies

Name Profile # Employees HQ Website

Saudi Arabia customer experience business process outsourcing market outlook

The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to customer experience business process outsourcing market will help companies and investors design strategic landscapes.


Outbound was the largest segment with a revenue share of 54.49% in 2023. Horizon Databook has segmented the Saudi Arabia customer experience business process outsourcing market based on inbound, outbound covering the revenue growth of each sub-segment from 2018 to 2030.


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Target buyers of Saudi Arabia customer experience business process outsourcing market databook

  • Our clientele includes a mix of customer experience business process outsourcing market companies, investment firms, advisory firms & academic institutions.
  • 30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
  • Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
  • The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.

Horizon Databook provides a detailed overview of country-level data and insights on the Saudi Arabia customer experience business process outsourcing market , including forecasts for subscribers. This country databook contains high-level insights into Saudi Arabia customer experience business process outsourcing market from 2018 to 2030, including revenue numbers, major trends, and company profiles.

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Saudi Arabia customer experience business process outsourcing market size, by service, 2018-2030 (US$M)

Saudi Arabia Customer Experience Business Process Outsourcing Market Outlook Share, 2023 & 2030 (US$M)

Saudi Arabia customer experience business process outsourcing market size, by service, 2018-2030 (US$M)

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