France Customer Experience Business Process Outsourcing Market Size & Outlook

The customer experience business process outsourcing market in France is expected to reach a projected revenue of US$ 5,803.3 million by 2030. A compound annual growth rate of 10.4% is expected of France customer experience business process outsourcing market from 2024 to 2030.
Revenue, 2023 (US$M)
$2,894.6
Forecast, 2030 (US$M)
$5,803.3
CAGR, 2024 - 2030
10.4%
Report Coverage
France

France customer experience business process outsourcing market, 2018-2030 (US$M)

France

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France customer experience business process outsourcing market highlights

  • The France customer experience business process outsourcing market generated a revenue of USD 2,894.6 million in 2023 and is expected to reach USD 5,803.3 million by 2030.
  • The France market is expected to grow at a CAGR of 10.4% from 2024 to 2030.
  • In terms of segment, outbound was the largest revenue generating service in 2023.
  • Outbound is the most lucrative service segment registering the fastest growth during the forecast period.


Customer experience business process outsourcing market data book summary

Market revenue in 2023USD 2,894.6 million
Market revenue in 2030USD 5,803.3 million
Growth rate10.4% (CAGR from 2023 to 2030)
Largest segmentOutbound
Fastest growing segmentOutbound
Historical data2018 - 2022
Base year2023
Forecast period2024 - 2030
Quantitative unitsRevenue in USD million
Market segmentationInbound, Outbound
Key market players worldwideAccenture PLC Class A, Automatic Data Processing Inc, Cognizant Technology Solutions Corp Class A, Concentrix Corp Ordinary Shares, Genpact Ltd, Infosys Ltd ADR, International Business Machines Corp, Tata Consultancy Services, Teleperformance SE, TELUS Corp, Wipro Ltd ADR, WNS (Holdings) Ltd, Firstsource, Unity Communications


Other key industry trends

  • In terms of revenue, France accounted for 3.1% of the global customer experience business process outsourcing market in 2023.
  • Country-wise, U.S. is expected to lead the global market in terms of revenue in 2030.
  • In Europe, UK customer experience business process outsourcing market is projected to lead the regional market in terms of revenue in 2030.
  • UK is the fastest growing regional market in Europe and is projected to reach USD 12,676.3 million by 2030.

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Customer Experience Business Process Outsourcing Market Companies

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France customer experience business process outsourcing market outlook

The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to customer experience business process outsourcing market will help companies and investors design strategic landscapes.


Outbound was the largest segment with a revenue share of 55.39% in 2023. Horizon Databook has segmented the France customer experience business process outsourcing market based on inbound, outbound covering the revenue growth of each sub-segment from 2018 to 2030.


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  • Our clientele includes a mix of customer experience business process outsourcing market companies, investment firms, advisory firms & academic institutions.
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Horizon Databook provides a detailed overview of country-level data and insights on the France customer experience business process outsourcing market , including forecasts for subscribers. This country databook contains high-level insights into France customer experience business process outsourcing market from 2018 to 2030, including revenue numbers, major trends, and company profiles.

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France customer experience business process outsourcing market size, by service, 2018-2030 (US$M)

France Customer Experience Business Process Outsourcing Market Outlook Share, 2023 & 2030 (US$M)

France customer experience business process outsourcing market size, by service, 2018-2030 (US$M)

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