Europe Customer Experience Business Process Outsourcing Market Size & Outlook
Europe customer experience business process outsourcing market, 2018-2030 (US$M)
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Europe customer experience business process outsourcing market highlights
- The Europe customer experience business process outsourcing market generated a revenue of USD 24,879.2 million in 2023.
- The market is expected to grow at a CAGR of 12% from 2024 to 2030.
- In terms of segment, outbound was the largest revenue generating service in 2023.
- Outbound is the most lucrative service segment registering the fastest growth during the forecast period.
- Country-wise, UK is expected to register the highest CAGR from 2024 to 2030.
Europe data book summary
| Market revenue in 2023 | USD 24,879.2 million |
| Market revenue in 2030 | USD 54,852.0 million |
| Growth rate | 12% (CAGR from 2023 to 2030) |
| Largest segment | Outbound |
| Fastest growing segment | Outbound |
| Historical data covered | 2018 - 2022 |
| Base year for estimation | 2023 |
| Forecast period covered | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Inbound, Outbound |
| Key market players worldwide | Accenture PLC Class A, Automatic Data Processing Inc, Cognizant Technology Solutions Corp Class A, Concentrix Corp Ordinary Shares, Genpact Ltd, Infosys Ltd ADR, International Business Machines Corp, Tata Consultancy Services, Teleperformance SE, TELUS Corp, Wipro Ltd ADR, WNS (Holdings) Ltd, Firstsource, Unity Communications |
Other key industry trends
- In terms of revenue, Europe region accounted for 26.9% of the global customer experience business process outsourcing market in 2023.
- Globally, North America is projected to lead the regional market in terms of revenue in 2030.
- Asia Pacific is the fastest growing regional market and is projected to reach USD 55,951.0 million by 2030.
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Customer Experience Business Process Outsourcing Market Scope
Customer Experience Business Process Outsourcing Market Companies
| Name | Profile | # Employees | HQ | Website |
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Europe customer experience business process outsourcing market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to customer experience business process outsourcing market will help companies and investors design strategic landscapes.
Outbound was the largest segment with a revenue share of 55.8% in 2023. Horizon Databook has segmented the Europe customer experience business process outsourcing market based on inbound, outbound covering the revenue growth of each sub-segment from 2018 to 2030.
Government bodies in Europe are creating multi-channel service delivery models that enable seamless communication across numerous digital and physical interfaces. The European Union's Digital Agenda intends to embrace the potential of digital technologies to accelerate economic growth, boost productivity of customer experience services, and support the development of the CX BPO market.
The Digital Agenda supports the adoption of digital solutions, fosters the creation of digital businesses, and accelerates the digitization journey of CX BPO providers across Europe through targeted investments, policy changes, and collaborative activities.
They are driving globalization, enhancing competitiveness, and enabling market players to gain a competitive advantage in the global marketplace by facilitating access to global markets, fostering partnerships with European and international CX BPO providers, and promoting export-oriented strategies.
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Our clientele includes a mix of customer experience business process outsourcing market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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Horizon Databook provides a detailed overview of continent-level data and insights on the Europe customer experience business process outsourcing market , including forecasts for subscribers. This continent databook contains high-level insights into Europe customer experience business process outsourcing market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
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Europe customer experience business process outsourcing market size, by country, 2018-2030 (US$M)
Europe Customer Experience Business Process Outsourcing Market Outlook Share, 2023 & 2030 (US$M)
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