Global Customer Experience Business Process Outsourcing Market Size & Outlook
The customer experience business process outsourcing industry worldwide is expected to reach a projected revenue of US$ 199,825.2 million by 2030. A compound annual growth rate of 11.6% is expected of the worldwide customer experience business process outsourcing industry from 2024 to 2030.
Revenue, 2023 (US$M)
$92,488.6
Forecast, 2030 (US$M)
$199,825.2
CAGR, 2024 - 2030
11.6%
Report Coverage
Worldwide
Global customer experience business process outsourcing market, 2018-2030 (US$M)
Related Markets
Global customer experience business process outsourcing market highlights
- The global customer experience business process outsourcing market generated a revenue of USD 92,488.6 million in 2023 and is expected to reach USD 199,825.2 million by 2030.
- The market is expected to grow at a CAGR (2024 - 2030) of 11.6% by 2030.
- In terms of segment, outbound accounted for a revenue of USD 51,745.5 million in 2023.
- Outbound is the most lucrative service segment registering the fastest growth during the forecast period.
- In terms of region, North America was the largest revenue generating market in 2023.
- Country-wise, South Africa is expected to register the highest CAGR from 2024 to 2030.
Global data book summary
| Market revenue in 2023 | USD 92,488.6 million |
| Market revenue in 2030 | USD 199,825.2 million |
| Growth rate | 11.6% (CAGR from 2023 to 2030) |
| Largest segment | Outbound |
| Fastest growing segment | Outbound |
| Historical data covered | 2018 - 2022 |
| Base year for estimation | 2023 |
| Forecast period covered | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Inbound, Outbound |
Other key industry trends
- In terms of revenue, the North America accounted for 36.2% of the global customer experience business process outsourcing market in 2023.
- By country, the U.S. is projected to lead the global market in terms of revenue in 2030.
- By country, South Africa is the fastest growing regional market and is projected to reach USD 2,189.3 million by 2030.
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Customer Experience Business Process Outsourcing Market Scope
Customer experience business process outsourcing market segmentation & scope
Others
Customer Experience Business Process Outsourcing Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|
Global customer experience business process outsourcing market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to customer experience business process outsourcing market will help companies and investors design strategic landscapes.
outbound was the largest segment with a revenue share of 55.95% in 2023. Horizon Databook has segmented the Global customer experience business process outsourcing market based on inbound, outbound covering the revenue growth of each sub-segment from 2018 to 2030.
- Global Customer Experience Business Process Outsourcing Service Outlook (Revenue, USD Million, 2018-2030)
- Inbound
- Outbound
- Global Customer Experience Business Process Outsourcing Outsourcing Type Outlook (Revenue, USD Million, 2018-2030)
- Onshore
- Offshore
- Nearshor
- Global Customer Experience Business Process Outsourcing Support Channel Outlook (Revenue, USD Million, 2018-2030)
- Voice
- Non-voice
- Chats
- Others
- Global Customer Experience Business Process Outsourcing End Use Outlook (Revenue, USD Million, 2018-2030)
- Automotive
- BFSI
- Healthcare
- Manufacturing
- Media & Entertainment
- IT & Telecommunications
- Education
- Retail
- Travel & Hospitality
- E-commerce
- Others
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Target buyers of Global customer experience business process outsourcing market databook
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Our clientele includes a mix of customer experience business process outsourcing market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of global-level data and insights on the Global customer experience business process outsourcing market , including forecasts for subscribers. This global databook contains high-level insights into Global customer experience business process outsourcing market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
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Global customer experience business process outsourcing market statistics, by regions, 2018-2030 (US$M)
Top 10 countries: Customer experience business process outsourcing market size, 2023 (USD Million)
Top 10 countries: Customer experience business process outsourcing market size, 2023 (USD Million)
Global customer experience business process outsourcing market, by region, 2023 (US$M)
Related regional statistics
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