Middle East & Africa Customer Experience Business Process Outsourcing Market Size & Outlook
Middle East & Africa customer experience business process outsourcing market, 2018-2030 (US$M)
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MEA customer experience business process outsourcing market highlights
- The MEA customer experience business process outsourcing market generated a revenue of USD 4,200.6 million in 2023.
- The market is expected to grow at a CAGR of 7.7% from 2024 to 2030.
- In terms of segment, outbound was the largest revenue generating service in 2023.
- Outbound is the most lucrative service segment registering the fastest growth during the forecast period.
- Country-wise, Saudi Arabia is expected to register the highest CAGR from 2024 to 2030.
MEA data book summary
| Market revenue in 2023 | USD 4,200.6 million |
| Market revenue in 2030 | USD 7,073.9 million |
| Growth rate | 7.7% (CAGR from 2023 to 2030) |
| Largest segment | Outbound |
| Fastest growing segment | Outbound |
| Historical data covered | 2018 - 2022 |
| Base year for estimation | 2023 |
| Forecast period covered | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Inbound, Outbound |
| Key market players worldwide | Accenture PLC Class A, Automatic Data Processing Inc, Cognizant Technology Solutions Corp Class A, Concentrix Corp Ordinary Shares, Genpact Ltd, Infosys Ltd ADR, International Business Machines Corp, Tata Consultancy Services, Teleperformance SE, TELUS Corp, Wipro Ltd ADR, WNS (Holdings) Ltd, Firstsource, Unity Communications |
Other key industry trends
- In terms of revenue, MEA region accounted for 4.5% of the global customer experience business process outsourcing market in 2023.
- Globally, North America is projected to lead the regional market in terms of revenue in 2030.
- Asia Pacific is the fastest growing regional market and is projected to reach USD 55,951.0 million by 2030.
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Customer Experience Business Process Outsourcing Market Scope
Customer Experience Business Process Outsourcing Market Companies
| Name | Profile | # Employees | HQ | Website |
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Middle East & Africa customer experience business process outsourcing market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to customer experience business process outsourcing market will help companies and investors design strategic landscapes.
Outbound was the largest segment with a revenue share of 55.03% in 2023. Horizon Databook has segmented the Middle East & Africa customer experience business process outsourcing market based on inbound, outbound covering the revenue growth of each sub-segment from 2018 to 2030.
The Middle East & Africa (MEA) customer exchange BPO market is embracing complex analytics, predictive modeling, and data-driven insights to optimize operations, improve service delivery, and drive corporate growth.
CX BPO providers are analyzing large volumes of customer data, determining patterns, predicting trends, and establishing targeted strategies that connect with individual preferences, behaviors, and expectations, thereby fostering customer satisfaction, loyalty, and representation in a competitive and dynamic market environment.
As the MEA BPO market expands and evolves, cybersecurity and data privacy have become primary concerns for both enterprises and consumers. CX BPO providers are innovating with cybersecurity solutions, risk prevention frameworks, and compliance procedures to safeguard sensitive data, minimize risks, and maintain regulatory compliance.
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Target buyers of Middle East & Africa customer experience business process outsourcing market databook
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Our clientele includes a mix of customer experience business process outsourcing market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of continent-level data and insights on the Middle East & Africa customer experience business process outsourcing market , including forecasts for subscribers. This continent databook contains high-level insights into Middle East & Africa customer experience business process outsourcing market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
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MEA customer experience business process outsourcing market size, by country, 2018-2030 (US$M)
Middle East & Africa Customer Experience Business Process Outsourcing Market Outlook Share, 2023 & 2030 (US$M)
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