North America Customer Experience Business Process Outsourcing Market Size & Outlook
North America customer experience business process outsourcing market, 2018-2030 (US$M)
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North America customer experience business process outsourcing market highlights
- The North America customer experience business process outsourcing market generated a revenue of USD 33,477.3 million in 2023.
- The market is expected to grow at a CAGR of 11.1% from 2024 to 2030.
- In terms of segment, outbound was the largest revenue generating service in 2023.
- Outbound is the most lucrative service segment registering the fastest growth during the forecast period.
- Country-wise, U.S. is expected to register the highest CAGR from 2024 to 2030.
North America data book summary
| Market revenue in 2023 | USD 33,477.3 million |
| Market revenue in 2030 | USD 70,158.6 million |
| Growth rate | 11.1% (CAGR from 2023 to 2030) |
| Largest segment | Outbound |
| Fastest growing segment | Outbound |
| Historical data covered | 2018 - 2022 |
| Base year for estimation | 2023 |
| Forecast period covered | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Inbound, Outbound |
| Key market players worldwide | Accenture PLC Class A, Automatic Data Processing Inc, Cognizant Technology Solutions Corp Class A, Concentrix Corp Ordinary Shares, Genpact Ltd, Infosys Ltd ADR, International Business Machines Corp, Tata Consultancy Services, Teleperformance SE, TELUS Corp, Wipro Ltd ADR, WNS (Holdings) Ltd, Firstsource, Unity Communications |
Other key industry trends
- In terms of revenue, North America region accounted for 36.2% of the global customer experience business process outsourcing market in 2023.
- Globally, North America is projected to lead the regional market in terms of revenue in 2030.
- Asia Pacific is the fastest growing regional market and is projected to reach USD 55,951.0 million by 2030.
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Customer Experience Business Process Outsourcing Market Scope
Customer Experience Business Process Outsourcing Market Companies
| Name | Profile | # Employees | HQ | Website |
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North America customer experience business process outsourcing market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to customer experience business process outsourcing market will help companies and investors design strategic landscapes.
Outbound was the largest segment with a revenue share of 56.84% in 2023. Horizon Databook has segmented the North America customer experience business process outsourcing market based on inbound, outbound covering the revenue growth of each sub-segment from 2018 to 2030.
The rising volume of sensitive citizen data processed and managed by government agencies has increased the need for robust data security measures, subsequently driving the expansion of the North American Customer Experience (CX) BPO market.
The integration of emerging technologies, such as Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA), into government services improves their efficiency, accuracy, and responsiveness.
North American CX BPO companies specialize in deploying digital solutions, automating processes, and utilizing analytics to improve engagement and service delivery for citizens. Market liberalization, combined with beneficial trade agreements and rules and regulations, is contributing to increasing competition, innovation, and investments in the regional market.
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Our clientele includes a mix of customer experience business process outsourcing market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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Horizon Databook provides a detailed overview of continent-level data and insights on the North America customer experience business process outsourcing market , including forecasts for subscribers. This continent databook contains high-level insights into North America customer experience business process outsourcing market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
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North America customer experience business process outsourcing market size, by country, 2018-2030 (US$M)
North America Customer Experience Business Process Outsourcing Market Outlook Share, 2023 & 2030 (US$M)
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