U.S. Customer Experience Management Market Size & Outlook
U.S. customer experience management market, 2018-2030 (US$M)
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U.S. customer experience management market highlights
- The U.S. customer experience management market generated a revenue of USD 3,803.5 million in 2023 and is expected to reach USD 9,085.2 million by 2030.
- The U.S. market is expected to grow at a CAGR of 13.2% from 2024 to 2030.
- In terms of segment, text analytics was the largest revenue generating analytical tools in 2023.
- Speech Analytics is the most lucrative analytical tools segment registering the fastest growth during the forecast period.
Customer experience management market data book summary
| Market revenue in 2023 | USD 3,803.5 million |
| Market revenue in 2030 | USD 9,085.2 million |
| Growth rate | 13.2% (CAGR from 2023 to 2030) |
| Largest segment | Text analytics |
| Fastest growing segment | Speech Analytics |
| Historical data | 2018 - 2022 |
| Base year | 2023 |
| Forecast period | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | EFM Software, Speech Analytics, Text Analytics, Web Analytics & Content Management |
| Key market players worldwide | Adobe Inc, Avaya, Freshworks Inc Ordinary Shares Class A, International Business Machines Corp, Open Text Corp, Oracle Corp, SAP SE, Verint Systems Inc |
Other key industry trends
- In terms of revenue, U.S. accounted for 31.6% of the global customer experience management market in 2023.
- Country-wise, U.S. is expected to lead the global market in terms of revenue in 2030.
- In North America, U.S. customer experience management market is projected to lead the regional market in terms of revenue in 2030.
- Canada is the fastest growing regional market in North America and is projected to reach USD 4,137.8 million by 2030.
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Customer Experience Management Market Scope
Customer Experience Management Market Companies
| Name | Profile | # Employees | HQ | Website |
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U.S. customer experience management market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to customer experience management market will help companies and investors design strategic landscapes.
Text analytics was the largest segment with a revenue share of 38.69% in 2023. Horizon Databook has segmented the U.S. customer experience management market based on efm software, speech analytics, text analytics, web analytics & content management covering the revenue growth of each sub-segment from 2018 to 2030.
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Target buyers of U.S. customer experience management market databook
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Our clientele includes a mix of customer experience management market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of country-level data and insights on the U.S. customer experience management market , including forecasts for subscribers. This country databook contains high-level insights into U.S. customer experience management market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
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U.S. customer experience management market size, by analytical tools, 2018-2030 (US$M)
U.S. Customer Experience Management Market Outlook Share, 2023 & 2030 (US$M)
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