Global Customer Self Service Software Market Size & Outlook
Global customer self service software market, 2018-2030 (US$M)
Related Markets
Global customer self service software market highlights
- The global customer self service software market generated a revenue of USD 11,606.2 million in 2023 and is expected to reach USD 52,549.7 million by 2030.
- The market is expected to grow at a CAGR (2024 - 2030) of 24.1% by 2030.
- In terms of segment, cloud accounted for a revenue of USD 6,458.9 million in 2023.
- Cloud is the most lucrative deployment segment registering the fastest growth during the forecast period.
- In terms of region, North America was the largest revenue generating market in 2023.
- Country-wise, U.S. is expected to register the highest CAGR from 2024 to 2030.
Global data book summary
| Market revenue in 2023 | USD 11,606.2 million |
| Market revenue in 2030 | USD 52,549.7 million |
| Growth rate | 24.1% (CAGR from 2023 to 2030) |
| Largest segment | Cloud |
| Fastest growing segment | Cloud |
| Historical data covered | 2018 - 2022 |
| Base year for estimation | 2023 |
| Forecast period covered | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Cloud, On-premise |
Other key industry trends
- In terms of revenue, the North America accounted for 31.6% of the global customer self service software market in 2023.
- By country, the U.S. is projected to lead the global market in terms of revenue in 2030.
- By country, U.S. is the fastest growing regional market and is projected to reach USD 11,857.7 million by 2030.
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Customer Self Service Software Market Scope
Customer Self Service Software Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|
Global customer self service software market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to customer self service software market will help companies and investors design strategic landscapes.
Cloud was the largest segment with a revenue share of 55.65% in 2023. Horizon Databook has segmented the Global customer self service software market based on cloud, on-premise covering the revenue growth of each sub-segment from 2018 to 2030.
- Global Customer Self Service Software Deployment Outlook (Revenue, USD Million, 2018-2030)
- Cloud
- On-premise
- Global Customer Self Service Software End Use Outlook (Revenue, USD Million, 2018-2030)
- BFSI
- Retail
- Healthcare
- IT & Telecom
- Manufacturing
- Government, Energy & Utilities
- Retail & E-commerce
- Media & Entertainment
- Government
- Automotive
- Discrete Manufacturing
- Government & Education
- Others
- Global Customer Self Service Software Solution Outlook (Revenue, USD Million, 2018-2030)
- Web Self-service
- Mobile Self-service
- Intelligent Virtual Assistants
- Social Media & Community Self-service
- Email Management
- IVR & ITR
- Campaign Management
- Email Marketing
- Inbound Marketing
- Mobile Applications
- Lead Management
- Reporting & Analytics
- Social Media Marketing
- Others
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Target buyers of Global customer self service software market databook
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Our clientele includes a mix of customer self service software market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of global-level data and insights on the Global customer self service software market , including forecasts for subscribers. This global databook contains high-level insights into Global customer self service software market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
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Global customer self service software market size, by regions, 2018-2030 (US$M)
Top 10 countries: Customer self service software market size, 2023 (US$M)
Global customer self service software market share, by deployment, 2023 & 2030 (%, US$M)
Customer self service software market: Opportunity assessment by country
Global customer self service software market, by region, 2023 (US$M)
| Deployment | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | 2027 | 2028 | 2029 | 2030 | CAGR |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| North America | 2,103.6 | 2,326.6 | 2,578.4 | 2,883.0 | 3,237.5 | 3,667.6 | 4,208.9 | 4,913.3 | 5,856.9 | 7,155.3 | 8,989.1 | 11,648.3 | 15,612.5 | 23.0% |
| Europe | 1,653.6 | 1,835.3 | 2,041.4 | 2,291.0 | 2,582.3 | 2,936.4 | 3,382.7 | 3,964.2 | 4,744.1 | 5,819.0 | 7,339.9 | 9,550.2 | 12,853.7 | 23.5% |
| Asia Pacific | 1,372.0 | 1,549.1 | 1,752.6 | 2,000.3 | 2,292.8 | 2,650.9 | 3,104.6 | 3,698.4 | 4,498.7 | 5,608.0 | 7,188.3 | 9,503.6 | 12,995.5 | 25.5% |
| Latin America | 565.0 | 632.9 | 710.4 | 804.6 | 915.3 | 1,050.4 | 1,221.2 | 1,444.3 | 1,744.3 | 2,159.3 | 2,748.7 | 3,609.5 | 4,902.9 | 24.6% |
| MEA | 690.2 | 775.3 | 872.7 | 991.2 | 1,130.7 | 1,301.1 | 1,516.7 | 1,798.6 | 2,178.0 | 2,703.2 | 3,450.0 | 4,542.0 | 6,185.1 | 25.0% |
| Overall | 6,384.3 | 7,119.2 | 7,955.7 | 8,970.0 | 10,158.6 | 11,606.2 | 13,434.2 | 15,818.7 | 19,022.0 | 23,444.6 | 29,716.0 | 38,853.7 | 52,549.7 | 24.1% |
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