Global Customer Experience Management Market Size & Outlook
Global customer experience management market, 2018-2030 (US$M)
Related Markets
Global customer experience management market highlights
- The global customer experience management market generated a revenue of USD 12,038.4 million in 2023 and is expected to reach USD 32,868.9 million by 2030.
- The market is expected to grow at a CAGR (2024 - 2030) of 15.4% by 2030.
- In terms of segment, text analytics accounted for a revenue of USD 4,870.7 million in 2023.
- Speech Analytics is the most lucrative analytical tools segment registering the fastest growth during the forecast period.
- In terms of region, North America was the largest revenue generating market in 2023.
- Country-wise, U.S. is expected to register the highest CAGR from 2024 to 2030.
Global data book summary
| Market revenue in 2023 | USD 12,038.4 million |
| Market revenue in 2030 | USD 32,868.9 million |
| Growth rate | 15.4% (CAGR from 2023 to 2030) |
| Largest segment | Text analytics |
| Fastest growing segment | Speech Analytics |
| Historical data covered | 2018 - 2022 |
| Base year for estimation | 2023 |
| Forecast period covered | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | EFM Software, Speech Analytics, Text Analytics, Web Analytics & Content Management |
Other key industry trends
- In terms of revenue, the North America accounted for 43.2% of the global customer experience management market in 2023.
- By country, the U.S. is projected to lead the global market in terms of revenue in 2030.
- By country, U.S. is the fastest growing regional market and is projected to reach USD 9,085.2 million by 2030.
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Customer Experience Management Market Scope
Customer Experience Management Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|
Global customer experience management market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to customer experience management market will help companies and investors design strategic landscapes.
Text analytics was the largest segment with a revenue share of 40.46% in 2023. Horizon Databook has segmented the Global customer experience management market based on efm software, speech analytics, text analytics, web analytics & content management covering the revenue growth of each sub-segment from 2018 to 2030.
- Global Customer Experience Management Analytical Tools Outlook (Revenue, USD Million, 2018-2030)
- EFM Software
- Speech Analytics
- Text Analytics
- Web Analytics & Content Management
- Others
- Global Customer Experience Management Touch Point Type Outlook (Revenue, USD Million, 2018-2030)
- Stores/Branches
- Call Centers
- Social Media Platform
- Mobile
- Web Services
- Others
- Global Customer Experience Management Deployment Outlook (Revenue, USD Million, 2018-2030)
- Cloud
- On-premise
- Global Customer Experience Management Enterprise Size Outlook (Revenue, USD Million, 2018-2030)
- Large Enterprise
- SMEs
- Global Customer Experience Management End Use Outlook (Revenue, USD Million, 2018-2030)
- BFSI
- Retail
- Healthcare
- IT & Telecom
- Manufacturing
- Government, Energy & Utilities
- Retail & E-commerce
- Media & Entertainment
- Government
- Automotive
- Discrete Manufacturing
- Government & Education
- Others
- Global Customer Experience Management Solution Outlook (Revenue, USD Million, 2018-2030)
- Web Self-service
- Mobile Self-service
- Intelligent Virtual Assistants
- Social Media & Community Self-service
- Email Management
- IVR & ITR
- Campaign Management
- Email Marketing
- Inbound Marketing
- Mobile Applications
- Lead Management
- Reporting & Analytics
- Social Media Marketing
- Others
- Global Customer Experience Management Component Outlook (Revenue, USD Million, 2018-2030)
- Platform
- Services
- Global Customer Experience Management Application Outlook (Revenue, USD Million, 2018-2030)
- Business-to-Consumer
- Business-to-Business
- Lead Management
- Sales Forecasting
- Order & Invoices Management
- Opportunity Management
- Others
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Target buyers of Global customer experience management market databook
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Our clientele includes a mix of customer experience management market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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Horizon Databook provides a detailed overview of global-level data and insights on the Global customer experience management market , including forecasts for subscribers. This global databook contains high-level insights into Global customer experience management market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
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Global customer experience management market size, by regions, 2018-2030 (US$M)
Top 10 countries: Customer experience management market size, 2023 (US$M)
Global customer experience management market share, by analytical tools, 2023 & 2030 (%, US$M)
Customer experience management market: Opportunity assessment by country
Global customer experience management market, by region, 2023 (US$M)
| Analytical Tools | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | 2027 | 2028 | 2029 | 2030 | CAGR |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| North America | 2,995.0 | 3,373.3 | 3,745.6 | 4,165.5 | 4,648.0 | 5,203.9 | 5,845.5 | 6,588.3 | 7,469.5 | 8,526.0 | 9,796.6 | 11,325.3 | 13,223.0 | 14.3% |
| Europe | 1,620.9 | 1,852.5 | 2,087.0 | 2,354.4 | 2,664.5 | 3,025.1 | 3,445.3 | 3,936.2 | 4,522.8 | 5,231.1 | 6,089.1 | 7,162.6 | 8,486.2 | 15.9% |
| Asia Pacific | 1,193.2 | 1,377.2 | 1,570.1 | 1,792.5 | 2,053.0 | 2,358.8 | 2,718.7 | 3,142.5 | 3,653.1 | 4,274.5 | 5,034.4 | 5,962.3 | 7,134.5 | 17.1% |
| Latin America | 443.5 | 503.8 | 565.6 | 635.8 | 717.0 | 810.9 | 920.0 | 1,047.1 | 1,198.8 | 1,381.6 | 1,602.7 | 1,869.1 | 2,202.2 | 15.3% |
| MEA | 347.2 | 395.3 | 443.9 | 499.3 | 563.9 | 639.7 | 729.1 | 835.4 | 965.1 | 1,125.4 | 1,325.2 | 1,535.8 | 1,823.0 | 16.1% |
| Overall | 6,599.8 | 7,502.2 | 8,412.2 | 9,447.5 | 10,646.5 | 12,038.4 | 13,658.7 | 15,549.5 | 17,809.4 | 20,538.5 | 23,847.9 | 27,855.0 | 32,868.9 | 15.4% |
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