Self-service Kiosk Market To Reach $62,456.4 Million By 2030

Self-service Kiosk Market Growth & Trends

The global self-service kiosk market size is estimated to reach USD 62,456.4 million by 2030, registering a CAGR of 10.9% from 2025 to 2030, according to a new report by Grand View Research, Inc. Reduced waiting queues and time with improved customers’ shopping experiences and introduction of screen touch displays and glass technology are expected to drive the market during the forecast period. In developed countries such as U.S., Germany, France, U.K. China, the adoption of self-service kiosks is increasing. Moreover, citizens are also preferring contactless payment services such as debit cards, credit cards, or NFC-enabled devices. Thus, the market is expected to increase during the forecast period.

The services segment is expected to grow with the highest CAGR over the forecast period. Increasing the adoption of self-service kiosks at various places such as restaurants, retail stores, banks, hospitals, and banks will boost product sales. To ensure the seamless performance of kiosks, there is demand for services such as maintenance, up-gradation, integration, network, and security.

Self-order segment is expected to grow with the highest CAGR over the forecast period. Kiosks are used by restaurants, petrol pumps, retail stores, and many more to automate operations such as order production and delivery. This enabled customers to buy without waiting in the queue and with contactless and frictionless service. Due to seamless operations, self-order is getting popular among consumers contributing to the growth of the segment.

The retail vertical is expected to register the fastest growth rate during the forecast period. Kiosks integrated with AR and VR technology improve the shopping experience of customers enabling them to try and buy behavior. Retailers are adopting advanced payment processing technology to enable contactless billing.

The indoor segment is expected to register the fastest CAGR during the forecast period. Indoor locations such as colleges and hospitals are installing the kiosks for citizens to get information and complete the administration procedures.

The Asia Pacific market is expected to witness the significant CAGR. Rapid urbanization and industrialization in Asian countries such as China and India are contributing to the growth rate in this region. Increased adoption of civil services by citizens and the announcement of smart cities by governments will enhance the adoption of kiosks.

Manufacturers are looking to maintain their brand image and gain customer loyalty by offering innovative designs of self-service kiosks as per customer specifications and analyzing consumer behavior patterns.

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Self-service Kiosk Market Report Highlights

• Based on offering, the hardware segment dominated the market with a revenue share of 45.32% in 2024, driven by the increasing demand for advanced hardware components such as touchscreens, card readers, printers, and sensors.

• The casino type segment dominated the market with a revenue share of 22.04% in 2024. Ther are used for ticketing, check-in, and payment processing, to enhance customer convenience and streamline operations.

• In 2024, the outdoor location segment dominated the market with a revenue share of 69.57%.

• By Vertical, the transportation, travel, and hospitality segment dominated the market with a revenue share of 35.46% in 2024, driven by the widespread adoption of kiosks in airports, hotels, and travel agencies.

Self-service Kiosk Market Segmentation

Grand View Research has segmented the global self-service kiosk market on the basis of offering, type, vertical, location, and region:

Self-service Kiosk Offering Outlook (Revenue, USD Million, 2018 - 2030)

• Hardware

• Software

• Services

Self-service Kiosk Type Outlook (Revenue, USD Million, 2018 - 2030)

• Casino

• Check-in

• Banking

• Ticketing

• Self-order

• Others

Self-service Kiosk Vertical Outlook (Revenue, USD Million, 2018 - 2030)

• Banking, Financial Service, & Insurance

• Transportation, Travel, & Hospitality

• Retail

• Entertainment

• Others

Self-service Kiosk Location Outlook (Revenue, USD Million, 2018 - 2030)

• Outdoor

• Indoor

Self-service Kiosk Regional Outlook (Revenue, USD Million, 2018 - 2030)

• North America

  • U.S.

  • Canada

  • Mexico

• Europe

  • UK

  • Germany

  • France

• Asia Pacific

  • China

  • Japan

  • India

  • South Korea

  • Australia

• Latin America

  • Brazil

  • Mexico

• Middle East and Africa

  • Kingdom of Saudi Arabia (KSA)

  • UAE

  • South Africa

List of Key Players in the Self-service Kiosk Market

• Aksor SAS

• Azkoyen SA

• Diebold Nixdorf, Incorporated.

• Embross Systems Pvt

• Fuji Electric Co., Ltd.

• Thales Group

• GRGBanking

• Hitachi Payment Services Pvt. Ltd.

• KIOSK Information Systems

• Olea Kiosks Inc.