Self-service Kiosk Market Size, Share & Trends Analysis Report By Offering (Hardware, Software, Services), By Type (Casino, Check-in, Banking, Ticketing, Self-order), By Vertical, By Location (Outdoor, Indoor), By Region, And Segment Forecasts, 2025 - 2030

Self-service Kiosk Market Size & Trends  

The global self-service kiosk market size was estimated at USD 34,358.2 million in 2024 and is projected to grow at a CAGR of 10.9% from 2025 to 2030. The market encompasses a range of automated devices that enable consumers to independently perform various tasks, from transactions and information retrieval to check-ins and order placements. These kiosks are deployed across diverse sectors, including retail, healthcare, hospitality, transportation, and finance, aiming to enhance operational efficiency and customer experience.

The increasing demand for contactless solutions, accelerated by heightened hygiene concerns, significantly boosts kiosk adoption. Furthermore, the need for streamlined operations, reduced wait times, and 24/7 service availability propels businesses to invest in self-service technologies. Technological advancements, such as AI, machine learning, and improved touchscreen interfaces, enhance kiosk functionality and user experience, further stimulating market growth.

High initial investment costs and the challenge of changing consumer behavior to adopt self-service solutions can impede widespread adoption. In addition, concerns regarding data security and privacy pose challenges. Nevertheless, significant opportunities exist. The rising integration of advanced technologies like facial recognition, mobile payment systems, and cloud-based management creates avenues for innovation. The expanding application of kiosks in emerging economies and the growing demand for personalized customer experiences also present substantial growth prospects.

Recent developments highlight the market's dynamic nature. For example, market leaders are focusing on improving the user experience and increasing the number of touchless interactions, and also, the increase of cloud-based kiosk solutions for remote management and data analytics. When looking at market leaders, there is continual advancement. To stay up to date on all recent product launches and partnerships, it is best to keep up to date with press releases from companies such as NCR Voyix Corporation and Diebold Nixdorf, Incorporated. These companies are constantly innovating.

Offering Insights

The hardware segment dominated the market with a revenue share of 45.32% in 2024. This dominance is driven by the increasing demand for advanced hardware components such as touchscreens, card readers, printers, and sensors, which are essential for the functionality of kiosks. Industries like retail, transportation, and hospitality are rapidly adopting self-service kiosks to enhance customer experience and operational efficiency. The hardware segment benefits from the growing need for durable and reliable kiosk systems that can withstand high usage in public spaces. In addition, the integration of technologies like AI and IoT into kiosk hardware is further propelling market growth. For instance, touchscreens with enhanced user interfaces and biometric authentication systems are becoming standard features, making kiosks more interactive and secure. The hardware segment is expected to maintain its dominance as businesses continue to invest in kiosk deployments across various sectors.

The services segment is expected to rise significantly, with a CAGR of 12.7% during the forecast period. As businesses deploy more kiosks, the demand for professional services to ensure smooth operation and minimize downtime is rising. Service providers offer end-to-end solutions, including kiosk setup, software updates, and troubleshooting, which are critical for maintaining the efficiency of kiosk systems. The growth of this segment is also fueled by the complexity of modern kiosks, which require specialized expertise for maintenance and upgrades. Furthermore, the shift toward subscription-based service models is gaining traction, allowing businesses to reduce upfront costs and ensure continuous support. The services segment is expected to grow at the fastest CAGR during the forecast period as companies prioritize seamless customer experiences and operational reliability.

Type Insights

The casino segment dominated the market in 2024 with a revenue share of 22.04%. Casinos are increasingly adopting kiosks for various applications, including ticketing, check-in, and payment processing, to enhance customer convenience and streamline operations. Self-service kiosks in casinos reduce wait times, improve transaction efficiency, and provide a more personalized experience for patrons. In addition, kiosks are being used for loyalty program management and gaming ticket redemption, further driving their adoption in this sector. The integration of advanced technologies like facial recognition and AI-powered analytics in casino kiosks is also contributing to their dominance. These features enable casinos to offer secure and tailored services, enhancing customer satisfaction and operational efficiency. The casino segment is expected to maintain its leading position as the gaming industry continues to invest in innovative self-service solutions.

The banking segment is the fastest-growing type in the market, driven by the increasing adoption of kiosks for account management, cash withdrawals, and loan applications. Banks are deploying self-service kiosks to reduce wait times, improve customer satisfaction, and optimize branch operations. These kiosks offer a cost-effective alternative to traditional teller services, allowing banks to serve more customers with fewer staff. The integration of advanced features like biometric authentication and AI-driven customer support is further boosting the adoption of kiosks in the banking sector. In addition, the rise of digital banking and the need for contactless solutions post-pandemic have accelerated the demand for self-service kiosks. The banking segment is expected to grow at the fastest CAGR during the forecast period as financial institutions continue to prioritize customer convenience and operational efficiency.

Location Insights

The outdoor segment dominated the market in 2024, with a revenue share of 69.57%. Outdoor kiosks are widely used in transportation hubs, parking lots, and public spaces for applications like ticketing, information, and payment processing. These kiosks are designed to withstand harsh weather conditions and high usage, making them ideal for outdoor environments. The growing demand for contactless solutions and the need for efficient public services are driving the adoption of outdoor kiosks. For instance, outdoor kiosks in transportation hubs enable passengers to purchase tickets and access real-time travel information without human intervention. The integration of advanced technologies like solar power and ruggedized designs is further boosting the adoption of outdoor kiosks. The outdoor segment is expected to maintain its dominance as the demand for automated solutions in public spaces continues to grow.

The indoor segment is the fastest-growing location in the market, driven by the increasing adoption of kiosks in retail stores, banks, and hospitals. Indoor kiosks are used for applications like self-checkout, account management, and patient check-in, enhancing customer experience and operational efficiency. The growth of this segment is fueled by the need for seamless and secure transactions in indoor environments. For instance, retail stores are deploying indoor kiosks for self-checkout and product information, reducing wait times and improving customer satisfaction. Similarly, hospitals are using indoor kiosks for patient check-in and appointment scheduling, streamlining operations and reducing administrative burdens. The indoor segment is expected to grow at a faster CAGR during the forecast period as businesses continue to invest in self-service solutions to enhance customer experience and operational efficiency.

Vertical Insights

The transportation, travel, and hospitality segment dominated the market in 2024, with a revenue share of 35.46%. This dominance is driven by the widespread adoption of kiosks in airports, hotels, and travel agencies for applications like check-in, ticketing, and information services. Self-service kiosks in these sectors help streamline operations, reduce wait times, and enhance customer experience. For instance, airport kiosks enable passengers to check in, print boarding passes, and even drop off luggage without human intervention. Similarly, hotels use kiosks for quick check-ins and check-outs, improving guest satisfaction. The integration of advanced technologies like facial recognition and AI-powered analytics in kiosks is further driving their adoption in this vertical. The transportation, travel, and hospitality segment is expected to maintain its dominance as the demand for automated solutions continues to grow.

The retail vertical is the fastest-growing segment in the market, driven by the increasing adoption of kiosks for self-checkout, product information, and loyalty program management. Retailers are deploying kiosks to enhance customer engagement, reduce operational costs, and improve efficiency. Self-checkout kiosks, in particular, are gaining popularity as they reduce wait times and provide a seamless shopping experience. In addition, kiosks are being used for interactive product displays, enabling customers to access detailed information about products and make informed purchasing decisions. The integration of AI and IoT in retail kiosks is further boosting their adoption, as they enable personalized recommendations and real-time inventory management. The retail segment is expected to grow at the fastest CAGR during the forecast period as retailers continue to invest in innovative self-service solutions to stay competitive.

Regional Insights

North America self-service kiosk industry dominated globally in 2024, with a revenue share of 33.0%. The region's growth is projected to continue with the increasing adoption of self-service kiosks across various sectors, including retail, healthcare, and transportation. The high penetration of advanced technologies, such as AI and IoT, and the presence of major kiosk manufacturers like NCR Corporation and Diebold Nixdorf are key drivers of market growth. In addition, the region's focus on enhancing customer experience and operational efficiency is fueling the demand for self-service kiosks. The growing trend of contactless solutions post-pandemic is also contributing to the market's expansion. North America's well-established infrastructure and high consumer spending power further support the adoption of self-service kiosks, making it the leading region in the global market.

U.S. Self-service Kiosk Market Trends

The self-service kiosk industry in the U.S. is experiencing robust growth, driven by technological advancements and the widespread adoption of kiosks across industries such as retail, healthcare, and banking. The U.S. is home to several leading kiosk manufacturers and technology providers, which are continuously innovating to offer advanced solutions. The retail sector, in particular, is a major contributor to market growth, with retailers deploying kiosks for self-checkout, product information, and loyalty program management. In addition, the healthcare sector is adopting kiosks for patient check-in and appointment scheduling, improving operational efficiency. The U.S. government's support for digital transformation and automation initiatives is further propelling the market, solidifying the country's position as a key player in the global self-service kiosk industry.

The self-service kiosk industry in Canada is experiencing significant growth, driven by a burgeoning tech ecosystem and supportive government policies fostering innovation. Canadian businesses are increasingly adopting self-service kiosks to enhance customer experience and streamline operations. The retail and healthcare sectors are leading the adoption, with kiosks being used for self-checkout, patient check-in, and information services. Canada's strong emphasis on research and development, coupled with collaborations between academia and industry, is accelerating advancements in kiosk technologies. The country's focus on building a digital economy and improving public services is also driving the demand for self-service kiosks. As a result, Canada is emerging as a significant player in the global self-service kiosk industry.

Asia Pacific Self-service Kiosk Market Trends

The Asia Pacific self-service kiosk industry revenue is expected to grow significantly throughout the forecast period. The region's growth is driven by rapid urbanization, increasing smartphone penetration, and the rising demand for automated solutions in countries like China, India, and Japan. The retail and transportation sectors are major contributors to market growth, with businesses deploying kiosks for self-checkout, ticketing, and information services. In addition, government initiatives promoting digital transformation and smart city projects are fueling the adoption of self-service kiosks. The region's large population and growing middle class are also driving demand for efficient and convenient services, making Asia Pacific a key growth market for self-service kiosks.

The self-service kiosk industry in China is experiencing robust growth, driven by significant investments in technology and the rapid expansion of the retail and transportation sectors. Chinese businesses are increasingly adopting kiosks to enhance customer experience and operational efficiency. The government's focus on digital transformation and smart city initiatives is further boosting the market. In addition, the rise of e-commerce and the need for contactless solutions post-pandemic are driving the demand for self-service kiosks. China's vast population and extensive data generation offer a rich environment for the deployment of kiosks, making it a key player in the global market. The country's focus on integrating advanced technologies like AI and IoT into kiosks is also contributing to market growth.

The self-service kiosk industry in India is experiencing significant growth, driven by the increasing digitization across industries and a surge in smartphone usage. The government's initiatives, such as Digital India and Make in India, are encouraging the adoption of advanced technologies, including self-service kiosks, to enhance service delivery and manufacturing processes. The retail and banking sectors are leading the adoption, with kiosks being used for self-checkout, account management, and information services. In addition, the emphasis on developing smart cities and IoT ecosystems is propelling the demand for self-service kiosks. Indian startups are also innovating in areas like healthcare and transportation, utilizing kiosks to provide real-time analytics and solutions in regions with limited connectivity. As a result, India is emerging as a growing hub for self-service kiosk innovation.

Europe Self-service Kiosk Market Trends

The self-service kiosk industry in Europe is experiencing significant growth, driven by stringent data privacy regulations and a strong focus on industrial automation. European companies are investing in self-service kiosks to process data locally, ensuring compliance with the General Data Protection Regulation (GDPR) while reducing latency. The retail and healthcare sectors are major contributors to market growth, with kiosks being used for self-checkout, patient check-in, and information services. In addition, the automotive industry is integrating kiosks for advanced driver-assistance systems and autonomous driving capabilities. Collaborative initiatives, such as the European AI Alliance, are fostering cross-border cooperation in AI research and development. Europe's commitment to ethical AI and sustainability is also influencing the design and deployment of self-service kiosks across various sectors.

The self-service kiosk industry in Germany is experiencing significant growth, driven by its leadership in manufacturing and the adoption of Industry 4.0 practices. German industries are leveraging kiosks to enhance production efficiency, predictive maintenance, and supply chain optimization. The automotive sector, with companies like Volkswagen and BMW, is at the forefront, implementing kiosks for smart manufacturing and autonomous vehicle technologies. Germany's emphasis on high-quality engineering and innovation, supported by government initiatives like the High-Tech Strategy 2025, is accelerating the integration of kiosks across various applications. The retail and healthcare sectors are also adopting kiosks to improve customer experience and operational efficiency. As a result, Germany is reinforcing its position as a technological leader in the global self-service kiosk industry.

The self-service kiosk industry in France is experiencing significant growth, driven by government support and a dynamic tech startup ecosystem. Initiatives such as the National AI Strategy aim to position France as a leader in artificial intelligence by fostering research and development. French companies are adopting kiosks to improve energy management, transportation systems, and healthcare services. The country's focus on data sovereignty and ethical AI aligns with the deployment of kiosks that process data locally, ensuring compliance with European regulations. Collaborations between academia and industry are further stimulating innovation, contributing to the expansion of the self-service kiosk industry in France. The retail and transportation sectors are leading the adoption, with kiosks being used for self-checkout, ticketing, and information services. As a result, France is emerging as a key player in the global self-service kiosk industry.

Key Self-service Kiosk Company Insights

Some of the key players operating in the market include Diebold Nixdorf, Incorporated, and Fuji Electric Co., Ltd., among others.

• Diebold Nixdorf, Incorporated is a market-leading player in the self-service kiosk industry, known for its innovative and reliable kiosk solutions, particularly in the banking and retail sectors. The company specializes in providing kiosks for self-checkout, cash recycling, and account management, helping businesses enhance customer experience and operational efficiency. Diebold Nixdorf’s competitive edge lies in its integration of advanced technologies such as AI, IoT, and biometric authentication into its kiosks, enabling secure and personalized user interactions. The company’s global presence and strong partnerships with major retailers and financial institutions further solidify its leadership position. In addition, Diebold Nixdorf’s focus on sustainability and energy-efficient designs aligns with the growing demand for eco-friendly solutions, making it a preferred choice for businesses worldwide.

• Fuji Electric Co., Ltd. is another dominant player in the self-service kiosk industry, offering a wide range of kiosk solutions for industries such as retail, transportation, and healthcare. The company is recognized for its durable and energy-efficient kiosk designs, which are tailored to meet the needs of high-traffic environments like airports, shopping malls, and hospitals. Fuji Electric’s kiosks are equipped with advanced features such as touchless interfaces, real-time data analytics, and robust security systems, making them ideal for modern businesses. The company’s strong focus on innovation and sustainability has helped it maintain a competitive edge in the market. With a global distribution network and a reputation for delivering high-quality products, Fuji Electric continues to be a key player in the self-service kiosk industry.

Olea Kiosks Inc. and Embross Systems Pvt are some of the emerging companies in the global market.

• Olea Kiosks Inc. is an emerging player in the self-service kiosk industry, known for its customizable and innovative kiosk solutions. The company specializes in designing kiosks for niche applications, including healthcare, hospitality, and government services, offering tailored solutions that meet specific industry requirements. Olea Kiosks’ competitive advantage lies in its ability to integrate cutting-edge technologies such as AI, facial recognition, and IoT into its kiosks, enabling businesses to deliver enhanced user experiences. The company’s focus on privacy-centric designs and rugged, weather-resistant kiosks has also set it apart from competitors. As a relatively new entrant, Olea Kiosks is rapidly gaining traction in the market by addressing the unique needs of its clients and delivering high-performance, reliable kiosk solutions.

• Embross Systems Pvt is another emerging player in the self-service kiosk industry, focusing on delivering innovative kiosk solutions for the travel, transportation, and retail sectors. The company is known for its expertise in developing kiosks that streamline operations and improve customer engagement, particularly in high-traffic environments like airports and train stations. Embross’s kiosks are equipped with advanced features such as multilingual interfaces, biometric authentication, and real-time data processing, making them ideal for global applications. The company’s commitment to research and development, coupled with its ability to deliver cost-effective and scalable solutions, has helped it carve out a niche in the competitive kiosk market. As Embross continues to expand its product portfolio and global reach, it is poised to become a significant player in the self-service kiosk industry.

Recent Developments

• In February 2023, NCR Corporation introduced a new range of self-service kiosks for retailers, integrating advanced AI to enhance customer interactions. These kiosks personalize shopping experiences by analyzing customer behavior and preferences in real time. The innovation aims to improve efficiency in retail environments while increasing customer engagement and satisfaction.

• In October 2022, Diebold Nixdorf collaborated with a major European bank to roll out self-service kiosks designed for cash recycling and account management. These kiosks allow customers to deposit and withdraw cash more efficiently while also handling banking transactions without human assistance. The initiative enhances financial accessibility and streamlines banking operations for both customers and institutions.

• In July 2022, Fujitsu launched a durable, weather-resistant self-service kiosk specifically designed for outdoor use in transportation hubs. Equipped with advanced security features, these kiosks help travelers access essential services such as ticketing, scheduling, and real-time information. The development aims to improve passenger convenience and ensure seamless service access in various environmental conditions.

Self-service Kiosk Market Report Scope

Global Self-service Kiosk Market Report Segmentation

This report forecasts revenue growth on global, regional, and country levels and provides an analysis of the industry trends in each of the sub-segments from 2018 to 2030. For the purpose of this study, Grand View Research has segmented the global self-service kiosk market report on the basis of offering, type, vertical location, and region:

• Offering Outlook (Revenue, USD Million, 2018 - 2030)

  • Hardware

  • Software

  • Services

• Type Outlook (Revenue, USD Million, 2018 - 2030)

  • Casino

  • Check-in

  • Banking

  • Ticketing

  • Self-order

  • Others

• Vertical Outlook (Revenue, USD Million, 2018 - 2030)

  • Banking, Financial Service, & Insurance

  • Transportation, Travel, & Hospitality

  • Retail

  • Entertainment

  • Others

• Location Outlook (Revenue, USD Million, 2018 - 2030)

  • Outdoor

  • Indoor

• Regional Outlook (Revenue, USD Million, 2018 - 2030)

  • North America

    • U.S.

    • Canada

    • Mexico

  • Europe

    • UK

    • Germany

    • France

  • Asia Pacific

    • China

    • Japan

    • India

    • South Korea

    • Australia

  • Latin America

    • Brazil

    • Mexico

  • Middle East & Africa

    • Kingdom of Saudi Arabia (KSA)

    • UAE

    • South Africa