Patient Administration System Market Size, Share, & Trends Analysis Report By Component (Software, Services), By Deployment (Web & Cloud Based, On-premise), By Functions, By End-use, By Region, And Segment Forecasts, 2024 - 2030

Patient Administration System Market Trends

The global patient administration system market size was estimated at USD 652.3 million in 2023 and is projected to grow at a CAGR of 9.06% from 2024 to 2030. The market growth is driven by the demand for efficient healthcare management. PAS adoption streamlines operations, enhances patient data accuracy, and reduces administrative errors. Automating tasks like scheduling, billing, and registration allows healthcare facilities to prioritize patient care over paperwork. This efficiency is essential for managing growing patient volumes and the complexities of modern healthcare systems.

Increasing prevalence of chronic diseases like diabetes, cancer, and congestive heart failure is driving adoption of remote patient monitoring services, thereby boosting demand for IT solutions in healthcare. According to WHO 2023, approximately 41 million individuals die each year from non-communicable diseases, constituting around 74% of global deaths. Implementing patient administration systems can significantly advance disease prevention and management, resulting in substantial financial savings and improved healthcare outcomes.

The market is expected to grow significantly, driven by implementation of PAS in hospitals, private clinics, and other healthcare settings. For instance, in April 2022, Bethesda Health Care, a West Australian surgical hospital and palliative care operator, implemented Microsoft's Cloud for Healthcare technology in one of its mental health clinics, using it as a PAS. This software provides patient-centric approach, offering real-time insights into medical histories, care plans, and more. By centralizing processes and integrating communication tools, Dynamics 365 aims to revolutionize healthcare operations, enhance patient engagement, and improve financial management through secure digital tools and automation.

The advancement in technology, including integration of artificial intelligence (AI) and machine learning (ML) in PAS, is propelling market growth. These technologies enhance PAS functionality by enabling predictive analytics, personalized patient care, and improved decision-making processes. AI and ML advancements streamline operations, optimize resource allocation, and provide valuable insights, driving adoption of PAS and propelling market growth in healthcare sector.

Market Concentration & Characteristics

The chart below illustrates the relationship between market concentration, industry characteristics, and industry participants. The x-axis represents the level of industry concentration, ranging from low to high. The y-axis represents various industry characteristics, including industry competition, degree of innovation, level of mergers & acquisition activities, impact of regulations, and geographic expansion. The PAS market is fragmented, with many small players entering the market and offering new services. The degree of innovation is high, level of mergers & acquisition activities is medium. The impact of regulations on the market is moderate and the regional expansion of the market is medium.

The market is experiencing significant innovation, with various market players introducing new products to enhance their presence. For instance, in April 2024, The Shrewsbury and Telford Hospital NHS Trust (SaTH) launched its latest PAS, marking the initial phase of an electronic patient record upgrade initiative. This upgrade, facilitated by British Health Information Technology Company System C, aims to enhance long-term patient care. It is part of a multi-million-pound initiative focused on modernizing the storage and accessibility of patients' medical records.

The impact of merger & acquisition on the market is medium. Several key market players, including IQVIA Inc, Access Group, Global Health Limited, Dedalus Brisbane, RIOMED LTD., Veradigm LLC, Alcidion, and others, are involved in merger and acquisition activities to expand their market presence. For instance, in December 2021, Alcidion has acquired Silverlink PCS Software Limited, a leading UK specialist PAS provider. This strategic move aims to enhance Alcidion's services to the National Health Service (NHS) by complementing its existing clinical capacity in Miya Precision with Silverlink's PAS capabilities.

The impact of regulations on the market is moderate. However, it is expected to experience growth due to favorable government policies and laws that ensure the safety and efficacy of patient administration system. Market players need to consider regulations such as HIPAA (Health Insurance Portability and Accountability Act) during patient administration system development to protect the privacy and security of patient health information in the U.S. healthcare system.

Regional expansion in the market is moderate, influenced by regulatory changes and the specific demands of target customers in low- and medium-income countries. However, some market players extend their presence in different regions to capture market share. For instance, Dedalus Brisbane's webPAS (Patient Administration System) dominates hospital patient management solutions in the Australian and New Zealand health systems. Since its market introduction, webPAS has been deployed in over 252 sites across the Australia and New Zealand region, managing over 22,000 hospital beds (23% of total hospital beds).

Component Insights

Based on the component, the software segment led the market with the largest revenue share of 68% in 2023 and is expected to witness at the fastest CAGR during the forecast period. With the increasing digitization of healthcare operations, PAS software streamlines administrative tasks, enhancing efficiency and patient care.

For instance, integrated software solutions such as Oracle’s, Cerner Millennium PAS software offer comprehensive tools for managing patient information, scheduling, billing, and inventory. This trend towards software-driven solutions is expected to revolutionize patient administration systems, improving operational efficiency and patient outcomes in healthcare facilities.

Services are primarily linked to incentives that require providers to demonstrate statistically measurable improvements in the healthcare sector. Patient administration system services utilize technology to support data governance, aggregation, & analytics, strengthening the capabilities required for compliance and provider incentives. Such factors are expected to boost the market growth over the forecast period.

Deployment Insights

Based on deployment, the web and cloud-based segment led the market with the largest revenue share over 83% in 2023. Web-based patient administration systems offer enhanced accessibility, enabling seamless communication and data sharing among healthcare professionals, patients, and caregivers. Leveraging the internet's capabilities, these systems provide real-time access to medical records, streamline administrative tasks, optimize decision-making processes, and ultimately enhance patient care outcomes.

A cloud-based patient administration system can seamlessly integrate with other healthcare solutions, such as Electronic Health Records (EHRs), to offer a comprehensive management system. Integrating EHRs with cloud-based PAS software enhances activity tracking and boosts efficiency within healthcare organizations.

The on-premises segment is expected to grow at a significant CAGR during the forecast period. The availability of new on-premises software offers healthcare organizations improved offline accessibility, compliance adherence, customization, and data control. This grants organizations greater control over system upgrades, long-term cost considerations, and seamless integration with existing systems. These key advantages are driving the increasing demand for on-premises software adoption in the healthcare industry.

Functions Insights

Based on functions, the patient management segment led the market with the largest revenue share of 38% in 2023. Patient management, including Admission, Discharge, and Transfer (ADT), is a key driver of market growth. PAS solutions streamline ADT processes, enhancing patient flow and operational efficiency in healthcare facilities. As hospitals increasingly adopt digital solutions, the role of PAS in patient tracking, ward management, and informed decision-making is expected to expand over the forecast period.

The outpatient management segment is expected to witness at the fastest CAGR over the forecast period. Outpatient management, encompassing registration, appointments, outpatient department (OPD), and emergency room services, is expected to drive the market growth. As healthcare facilities focus on enhancing patient care, operational efficiency, and overall service quality, the demand for efficient systems to manage outpatient services is rising. Streamlining processes, improving patient experience, and ensuring seamless communication within healthcare institutions are key objectives driving the adoption of patient administration systems.

End-use Insights

Based on end-use, the hospital & ambulatory centers segment led the market with the largest revenue share of 74% in 2023. Increasing adoption of information systems in hospitals for improving clinical, financial, & administrative efficiency and the rising need for improving information management in hospitals are some of the key factors expected to drive market growth. The shift in trend from volume-based care to value-based care is leading to increased demand for information systems. In addition, information systems in ambulatory centers are crucial for optimizing revenue operations and maximizing financial performance.

The diagnostic centers segment is projected to witness at the fastest CAGR over the forecast period, due to increasing adoption of healthcare IT services in diagnostic facilities. In addition, the introduction of a patient administration system, the rising demand for automated services, and the growing need for the integration of health-related data of individuals for efficient care delivery are some of the other factors expected to fuel the market growth.

Regional Insights

North America dominated the patient administration system market with the largest revenue share of over 38% in 2023. This can be attributed to various factors such as availability of healthcare infrastructure with high digital literacy and policies that support the adoption of Electronic Health Records (EHRs). Furthermore, the development of support for the adoption of Healthcare Information Technology (HCIT) by healthcare providers and payers is expected to boost market growth.

U.S. Patient Administration System Market Trends

The patient administration system market in U.S.is anticipated to grow at a significant CAGR over the forecast period. The country has witnessed an upsurge in the adoption of diverse IT services and solutions in the healthcare sector. Technologically advanced products make hospital workflows and administration more efficient.

Europe Patient Administration System Market Trends

The patient administration system market is anticipated to grow at a significant CAGR over the forecast period. The presence of developed economies, such as Germany, the UK, France, Spain, & Italy, is expected to fuel the market growth in Europe during the forecast period. The need for integrated health systems is rising due to the rapidly growing diseases prevalence. Increase in number of initiatives supporting digital health is expected to drive the market growth over the forecast period.

The UK patient administration system market is expected to grow at a significant CAGR over the forecast period. The UK government is encouraging the adoption of digital health initiatives by the NHS. For instance, the NHS is set to receive USD 4.34 billion (GBP 3.4 billion) for the digitalization of healthcare services in 2024/25. This investment offers lucrative growth opportunities for market players, driving market expansion.

The patient administration system marketis expected to grow at a significant CAGR over the forecast period, owing to the high utilization of EHRs to access patient information for treatment and reduce multiple investigations & treatment time. In addition, the adoption of digital infrastructure by physicians has significantly increased, thereby positively impacting the market growth. As per RPP (Rohde Public Policy) published article in 2024, more than 90% of the general practitioners in Germany are connected to telematics infrastructure.

Asia Pacific Patient Administration System Market Trends

The patient administration system marketinAsia Pacific is expected to witness at the fastest CAGR over the forecast period. With high demand for healthcare IT services due to an increase in government spending on healthcare. In addition, the need for healthcare IT systems has been growing, as they enable effective management of financial, clinical, and administrative aspects of hospitals.

The Japan patient administration system market is expected to grow at a significant CAGR over the forecast period. Increasing government spending on healthcare, high demand for eHealth services in the healthcare sector is fueling market growth in Japan.

The patient administration system market in China is aided by the growing adoption of cloud-based solutions, rising healthcare expenditures, and the presence of a large pool of skilled professionals.

Latin America Patient Administration System Market Trends

The patient administration system marketin Latin America is anticipated to grow at a significant CAGR over the forecast period. Latin America’s healthcare sector has undergone several technological advancements during the forecast period. Widescale use of EHR systems is being implemented in countries such as Argentina, Chile, Brazil, Peru, and Colombia. The market is projected to be driven by rising awareness of the importance of information systems in healthcare organizations.

The Brazil patient administration system market growth is expected to be driven byincreasing healthcare spending, improving access to private healthcare facilities and growing healthcare R&D. Brazil is one of Latin America's most profitable healthcare markets, with the largest healthcare spending. Strong government support and high demand for healthcare services drive the country’s healthcare sector.

MEA Patient Administration System Market Trends

The patient administration system marketin Middle East & Africa is anticipated to grow at a significant CAGR over the forecast period.MEA includes South Africa, Saudi Arabia, and the UAE. Market growth in this region can be attributed to the steady development of healthcare facilities in emerging economies and increase in healthcare expenditure.

The South Africa patient administration system market is poised for significant growth, driven by changing reforms and government initiatives supporting the adoption of PAS. This growth is further fueled by the increasing scope for digital health innovations in the country. For instance, the launch of Medici, an application facilitating secure patient-provider connections, highlighted the rising trend of digital innovations in the South African healthcare sector.

Key Patient Administration System Company Insights

The market is highly fragmented, with the presence of many country-level players. Companies are enhancing their solutions with additional capabilities, such as compliance, analytics, and vendor integration, to gain a competitive advantage in the market. Some of the emerging players in market include OneAdvanced, Nervecentre Software Ltd, KareXpert, Inc., Healthie, and IMS MAXIMS.

Recent Developments

• In May 2023, Tampa General Hospital (TGH) partnered with Navina Technologies to integrate Navina’s AI into its primary care system. Navina’s AI processes large volumes of patient data, including consultation notes, lab results, and imaging, to create a concise, actionable health status overview. Clinicians using Navina’s platform can quickly assess diagnoses and identify opportunities to enhance care and compliance with quality measures

• In August 2022, Circle Health Group implemented System C's Electronic Patient Record (EPR) across 54 hospitals. This initiative aims to achieve a paper-free environment at the point of care, support its 8,200 staff with timely information, reduce administrative burdens, and introduce mobile technology

• In August 2019, North West Anglia NHS Foundation Trust implemented the Medway patient administration system, provided by System C, a leading provider of integrated IT solutions for the UK health and social care sectors

Patient Administration System Market Report Scope

Global Patient Administration System Market Report Segmentation

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2018 to 2030. For this study, Grand View Research has segmented the global patient administration system market report based on component, deployment, functions, end-use and regions:

• Component Outlook (Revenue, USD Million, 2018 - 2030)

  • Software

  • Services

• Deployment Outlook (Revenue, USD Million, 2018 - 2030)

  • Web & Cloud Based

  • On-premise

• Functions Outlook (Revenue, USD Million, 2018 - 2030)

  • Patient Management

  • Outpatient Management

  • Inventory & Procurement

  • Revenue Management

  • Others

• End-use Outlook (Revenue, USD Million, 2018 - 2030)

  • Hospitals & Ambulatory Centers

  • Diagnostic Centers

  • Other Healthcare Institutions

• Regional Outlook (Revenue, USD Million, 2018 - 2030)

  • North America

    • U.S.

    • Canada

    • Mexico

  • Europe

    • UK

    • Germany

    • France

    • Italy

    • Spain

    • Denmark

    • Sweden

    • Norway

    • Ireland

    • Austria

    • Russia

    • Netherlands

    • Switzerland

    • Belgium

  • Asia Pacific

    • China

    • Japan

    • India

    • South Korea

    • Australia

    • Thailand

    • New Zealand

    • Singapore

    • Malaysia

    • Indonesia

    • Philippines

  • Latin America

    • Brazil

    • Argentina

  • Middle East and Africa (MEA)

    • South Africa

    • Saudi Arabia

    • UAE

    • Kuwait