Passenger Information System Market Size, Share & Trends Analysis Report By Component (Solution, Services), By Type, By Location (On Board, In Station), By Transportation Mode, By Region, And Segment Forecasts, 2024 - 2030

Report Overview

The global passenger information system (PIS) market size was valued at USD 29.85 billion in 2023 and is projected to grow at a compound annual growth rate (CAGR) of 14.1% from 2024 to 2030. This growth is driven by technological advancement, rising demand for real-time travel information, government initiatives, and increasing urbanization trends. Moreover, there has been growing penetration of mobile devices, the internet, and the need amongst travelers and passengers to seek information in real-time for better connectivity and safe travel. In addition, transportation providers are increasingly prioritizing user experience to attract and retain passengers.

Passengers increasingly expect accurate and timely journey updates, including arrival times, delays, and service changes. This demand drives the need for advanced passenger information system solutions that provide reliable real-time information. Moreover, technological Innovations, particularly in areas such as Artificial Intelligence (AI), the Internet of Things (IoT), and big data analytics, enhance the capabilities of passenger information systems. These advancements allow for better data integration and improved user experiences.

Rapid urbanization leads to increased city population densities, increasing the demand for efficient public transportation systems. As more people rely on public transit, the demand for effective passenger information system solutions rises. Many governments invest in smart city initiatives and public transportation infrastructure to promote sustainable urban mobility. These investments often include the implementation of advanced passenger information system technologies. The ability of passenger information systems to integrate with other systems—such as ticketing platforms, mobile applications, and traffic management systems—further enhances its value proposition.

Type Insights

The display systems segment dominated the market and accounted for a revenue share of 20.6% in 2023. Display systems serve as the primary interface between the transit authority and passengers. They provide real-time information regarding schedules, delays, route changes, and other essential updates. The visibility of these displays ensures that passengers are informed promptly, which is crucial for maintaining operational efficiency and enhancing user experience. Moreover, recent advancements in display technology—such as LED screens, LCDs, and digital signage—have made it possible to present information dynamically and attractively. These technologies allow for high-resolution graphics and animations that can convey complex information quickly and effectively, increasing the demand for display systems.

The mobile applications segment is expected to grow at the fastest CAGR during the forecast period owing to technological advancements, user-centric design, real-time information distribution, increased smartphone penetration, and the growing demand for personalized services. Mobile applications offer unparalleled convenience, allowing users to access information anytime and anywhere. Passengers can now use their mobile phones to get information about their trip. They do not have to depend only on signs at the station or announcements made there.

Component Insights

The solution dominated the market and accounted for a revenue share in 2023. The solution component in PIS refers to the integrated technologies and methodologies that facilitate information collection, processing, and dissemination to passengers. Rapid technological advancements have made it easier and more cost-effective to implement sophisticated PIS solutions that leverage big data analytics, machine learning algorithms, and cloud computing. Moreover, innovations such as AI, Machine Learning (ML), the Internet of Things (IoT), and big data analytics have made collecting, processing, and disseminating information effectively easier. These technologies enhance predictive capabilities regarding traffic patterns or potential delays.

The services are expected to grow at the fastest CAGR from 2024 to 2030. This growth can be attributed to increasing demand for enhanced passenger experience, technological advancements, and the increasing complexity of transportation networks. Moreover, with advancements in technology such as IoT (Internet of Things), cloud computing, and mobile applications, there is a greater capacity to collect and disseminate data quickly. This has led to an increase in demand for sophisticated service offerings that can leverage these technologies.

Location Insights

The on-board segment dominated the market in 2023. Passenger information systems onboard various transportation modes, particularly in public transit and aviation, can be attributed to several factors that enhance the overall travel experience, improve operational efficiency, and meet regulatory requirements. These systems are designed to enhance the travel experience by providing real-time information about schedules, routes, delays, and other essential updates. As technology advances and consumer expectations evolve, adopting these systems has become increasingly prevalent.

The in-station segment is expected to grow at a significant CAGR during the forecast period. In-station PIS contributes to safety by keeping passengers informed about emergency procedures or incidents affecting service. Clear communication during emergencies is crucial for maintaining order and ensuring passenger safety. Many regions have regulations requiring public transport systems to provide accessible information for all passengers, including those with disabilities. PIS can be designed to meet these requirements through features like audio announcements and visual displays that cater to diverse needs.

Transportation Mode Insights

The railway segment dominated the market with the largest revenue share in 2023. Passenger information systems (PIS) contribute to safety by providing alerts about emergencies or service disruptions. In case of an incident, timely communication through PIS can guide passengers on necessary actions or evacuation procedures, thereby reducing panic and ensuring orderly conduct during crises. Modern PIS is designed to be inclusive, catering to diverse passenger needs, including those with disabilities. Features such as audio announcements and visual displays ensure that all passengers receive critical information regardless of their physical capabilities.

The roadway segment is projected to experience the fastest CAGR during the forecast period. This use can be attributed to enhancing travelers' efficiency, safety, and overall experience. As urban populations grow and traffic congestion becomes more prevalent, there is a heightened demand for timely and accurate information. Passengers expect to receive updates on transit schedules, delays, and alternative routes. PIS helps meet this expectation by delivering real-time data through various platforms such as electronic displays, mobile applications, and websites.

Regional Insights

North America passenger information system market held the largest share of 41.5% in 2023 attributed to the growing urbanization that have increased the number of urban migrations thus surging demand for efficient public transportation systems that can provide real-time information systems and can manage information. Moreover, government initiatives such as Bipartisan infrastructure have also fueled the market significantly in the region.

U.S. Passenger Information System Market Trends

The U.S. passenger information system market dominated the North America market in 2023. The driving forces for the growth of the market in the country are rapid technological advancements in the market that have innovated GPS tracking, mobile applications, digital signage, and other features that have revolutionized the management of passenger access to real-time information. Moreover, the growing emphasis on safety and security issues has also fueled the market due to increasing demand for ensuring emergency alerts and data privacy.

Europe Passenger Information System Market Trends

Europe passenger information system market was identified as a lucrative region in 2023. The factors that have propelled the market in the region are attributed to the integration of smart transportation networks in the PIS that have revolutionized the overall market with mobility-as-a-service platforms that have reduced congestion. Globalization and other economic factors have also been key factors in enhancing the transportation systems in the region.

UK passenger information system market held a substantial market share in 2023 owing to a consumer preference towards the PIS market to be tech-savvy, thus leading to diversification of various channels such as mobile apps, on-site displays, and websites to access the real-time information and avail the services required. Furthermore, government policies such as the Department for Transport (DTI) Equality Act 2010 have fueled the country's market growth.

Asia Pacific Passenger Information System Market Trends

The Asia Pacific passenger information system market is expected to grow at the fastest CAGR over the forecast period. This is attributed to the rapid urbanization of the major growing economies in the region, which has heightened the demand for PIS solutions. In addition, technological advancements such as IoT and AI integration transformed the market by disseminating passenger information, enabling context-aware services and personalization, thus encouraging passengers to use the products and services. In addition, the electric vehicle revolution is driving the growth of the region's onboard passenger information system market.

China passenger information system market held a significant share of the market in 2023. The growth of the market in the country is influenced by the growing emphasis on public safety in the public transport system, thus increasing the demand for real-time information on journeys and surging the demand for systems with efficient transit schedule updates. Moreover, the goal of reducing carbon emissions has fruitfully shaped the Chinese PIS market in recent years.

Passenger Information System Company Share & Insights

Some of the key companies in the passenger information system market include Acapela Group, Advantech Co., Ltd., Alstom SA, Huawei Technologies Co., Ltd., and others. Organizations in the market are focusing on innovative passenger information systems to enhance consumer experience. Therefore, key players are taking several strategic initiatives, such as mergers and acquisitions, and partnerships with other major companies. 

• Huawei Technologies Co., Ltd. Huawei Technologies is a key player in the passenger information systems market, offering advanced solutions that leverage ICT infrastructure. Their products and services encompass a wide range of hardware and software components, including intelligent terminals, communication networks, and data management systems, to deliver real-time information and enhance passenger experience.

• Advantech Co., Ltd. offers advanced passenger information systems, including the ARS-P3800, which provides high-resolution displays for metro trains. Advantech Co., Ltd. continues to expand its market presence through strategic partnerships and acquisitions, enhancing its capabilities in intelligent transportation and industrial automation.

Recent Developments

• In April 2024 Alstom SA signed a Memorandum of Understanding with Tag i Bergslagen (TiB) to develop new railway technologies. This two-year collaboration aims to enhance the passenger information system and other innovative solutions. Alstom’s Innovation Station in Stockholm will lead the project, marking a pioneering initiative in Europe. This partnership underscores Alstom SA's commitment to sustainable and efficient railway traffic, leveraging TiB’s expertise to drive technological advancements in the industry.

• ADLINK Technology Inc. has launched the AVA-7200 edge AI server, AVA-1000 train-to-ground gateway, and Passenger Information Display System (PIDS). These innovations aim to enhance safety, efficiency, and connectivity in railway operations. The AVA-7200 offers advanced AI computing for real-time obstacle detection, while the AVA-1000 ensures uninterrupted train-to-ground communication. The PIDS provides customizable display solutions with AUO Tartan Technology, improving passenger information delivery and overall railway experience.

Passenger Information System Market Report Scope

Segments Covered in the Report

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2018 to 2030. For this study, Grand View Research has segmented the passenger information system market report based on type, component, location, transportation mode, and region.

• Type Outlook (Revenue, USD Billion, 2018 - 2030)

  • Display Systems

  • Announcement Systems

  • Infotainment System

  • Mobile Applications

  • Video Surveillance System

  • Emergency Communication Systems

  • Others

• Component Outlook (Revenue, USD Billion, 2018 - 2030)

  • Solution

  • Services

• Location Outlook (Revenue, USD Billion, 2018 - 2030)

  • On Board

  • In Station

• Transportation Mode Outlook (Revenue, USD Billion, 2018 - 2030)

  • Airway & Waterway

  • Railway

  • Roadway

• Regional Outlook (Revenue, USD Billion; 2018 - 2030)

  • North America

    • U.S.

    • Canada

    • Mexico

  • Europe

    • UK

    • Germany

    • France

  • Asia Pacific

    • Japan

    • China

    • India

    • Australia

    • South Korea

  • Latin America

    • Brazil

  • Middle East & Africa (MEA)

    • South Africa

    • Saudi Arabia

    • UAE