North America Customer Experience Management Market Size, Share & Trends Report

North America Customer Experience Management Market Size, Share & Trends Analysis Report By Analytical Tools, By Touch Point, By Deployment (Hosted, On-premise), By Enterprise Size, By End-use, And Segment Forecasts, 2024 - 2030

Report ID: GVR-4-68039-914-4
Number of Report Pages: 80
Format: PDF, Horizon Databook

Historical Range: 2018 - 2022
Forecast Period: 2024 - 2030
Industry: Technology

Table of Contents

Chapter 1. Methodology and Scope
1.1. Market Segmentation and Scope
1.2. Market Definitions
1.3. Research Methodology
1.3.1. Information Procurement
1.3.2. Information or Data Analysis
1.3.3. Market Formulation & Data Visualization
1.3.4. Data Validation & Publishing
1.4. Research Scope and Assumptions
1.4.1. List of Data Sources
Chapter 2. Executive Summary
2.1. Market Outlook
2.2. Segment Outlook
2.3. Competitive Insights
Chapter 3. North America Customer Experience Management Market Variables, Trends, & Scope
3.1. Market Introduction/Lineage Outlook
3.2. Market Size and Growth Prospects (USD Million)
3.3. Market Dynamics
3.3.1. Market Drivers Analysis
3.3.2. Market Restraints Analysis
3.4. Customer Experience Management Market Analysis Tools
3.4.1. Porter’s Analysis
3.4.1.1. Bargaining power of the suppliers
3.4.1.2. Bargaining power of the buyers
3.4.1.3. Threats of substitution
3.4.1.4. Threats from new entrants
3.4.1.5. Competitive rivalry
3.4.2. PESTEL Analysis
3.4.2.1. Political landscape
3.4.2.2. Economic and Social landscape
3.4.2.3. Technological landscape
3.4.2.4. Environmental landscape
3.4.2.5. Legal landscape
Chapter 4. North America Customer Experience Management Market: Analytical Tools Estimates & Trend Analysis
4.1. Segment Dashboard
4.2. Customer Experience Management Market: Analytical Tools Movement Analysis, 2023 & 2030 (USD Million)
4.3. EFM Software
4.3.1. EFM Software Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.4. Speech Analytics
4.4.1. Speech Analytics Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.5. Text Analytics
4.5.1. Text Analytics Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.6. Web Analytics & Content Management
4.6.1. Web Analytics & Content Management Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.7. Others
4.7.1. Others Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
Chapter 5. North America Customer Experience Management Market: Touch Point Estimates & Trend Analysis
5.1. Segment Dashboard
5.2. Customer Experience Management Market: Touch Point Movement Analysis, 2023 & 2030 (USD Million)
5.3. Store/Branches
5.3.1. Store/Branches Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
5.4. Call Centers
5.4.1. Call Centers Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
5.5. Social Media Platform
5.5.1. Social Media Platform Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
5.6. Email
5.6.1. Email Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
5.7. Mobile
5.7.1. Mobile Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
5.8. Web Services
5.8.1. Web Services Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
5.9. Others
5.9.1. Others Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
Chapter 6. North America Customer Experience Management Market: Deployment Estimates & Trend Analysis
6.1. Segment Dashboard
6.2. Customer Experience Management Market: Deployment Movement Analysis, 2023 & 2030 (USD Million)
6.3. Hosted
6.3.1. Hosted Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
6.4. On-Premise
6.4.1. On-Premise Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
Chapter 7. North America Customer Experience Management Market: Enterprise Size Estimates & Trend Analysis
7.1. Segment Dashboard
7.2. Customer Experience Management Market: Enterprise Size Movement Analysis, 2023 & 2030 (USD Million)
7.3. SMEs
7.3.1. SMEs Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
7.4. Large Enterprises
7.4.1. Large Enterprises Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
Chapter 8. North America Customer Experience Management Market: End Use Estimates & Trend Analysis
8.1. Segment Dashboard
8.2. Customer Experience Management Market: End Use Movement Analysis, 2023 & 2030 (USD Million)
8.3. Healthcare
8.3.1. Healthcare Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
8.4. BFSI
8.4.1. BFSI Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
8.5. IT & Telecom
8.5.1. IT & Telecom Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
8.6. Retail
8.6.1. Retail Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
8.7. Manufacturing
8.7.1. Manufacturing Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
8.8. Government, Energy & Utilities
8.8.1. Government, Energy & Utilities Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
8.9. Construction, Real Estate & Property
8.9.1. Agriculture Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
8.10. Service Business
8.10.1. Manufacturing Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
8.11. Others
8.11.1. Others Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
Chapter 9. North America Customer Experience Management Market: Regional Estimates & Trend Analysis
9.1. Customer Experience Management Market Share, By Region, 2023 & 2030, USD Million
9.2. North America
9.2.1. North America Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Million)
9.2.2. U.S.
9.2.2.1. U.S. Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Million)
9.2.3. Canada
9.2.3.1. Canada Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Million)
9.2.4. Mexico
9.2.4.1. Mexico Customer Experience Management Market Estimates and Forecasts, 2018 - 2030 (USD Million)
Chapter 10. Competitive Landscape
10.1. Recent Developments & Impact Analysis by Key Market Participants
10.2. Company Categorization
10.3. Company Heat Map Analysis
10.4. Company Profiles
10.4.1. Adobe Inc.
10.4.1.1. Participant’s Overview
10.4.1.2. Financial Performance
10.4.1.3. Product Benchmarking
10.4.1.4. Recent Developments/ Strategic Initiatives
10.4.2. Avaya Inc.
10.4.2.1. Participant’s Overview
10.4.2.2. Financial Performance
10.4.2.3. Product Benchmarking
10.4.2.4. Recent Developments/ Strategic Initiatives
10.4.3. Clarabridge
10.4.3.1. Participant’s Overview
10.4.3.2. Financial Performance
10.4.3.3. Product Benchmarking
10.4.3.4. Recent Developments/ Strategic Initiatives
10.4.4. Freshworks Inc.
10.4.4.1. Participant’s Overview
10.4.4.2. Financial Performance
10.4.4.3. Product Benchmarking
10.4.4.4. Recent Developments/ Strategic Initiatives
10.4.5. Genesys
10.4.5.1. Participant’s Overview
10.4.5.2. Financial Performance
10.4.5.3. Product Benchmarking
10.4.5.4. Recent Developments/ Strategic Initiatives
10.4.6. International Business Machines Corp.
10.4.6.1. Participant’s Overview
10.4.6.2. Financial Performance
10.4.6.3. Product Benchmarking
10.4.6.4. Recent Developments/ Strategic Initiatives
10.4.7. Medallia Inc.
10.4.7.1. Participant’s Overview
10.4.7.2. Financial Performance
10.4.7.3. Product Benchmarking
10.4.7.4. Recent Developments/ Strategic Initiatives
10.4.8. Open Text Corp.
10.4.8.1. Participant’s Overview
10.4.8.2. Financial Performance
10.4.8.3. Product Benchmarking
10.4.8.4. Recent Developments/ Strategic Initiatives
10.4.9. Oracle Corporation
10.4.9.1. Participant’s Overview
10.4.9.2. Financial Performance
10.4.9.3. Product Benchmarking
10.4.9.4. Recent Developments/ Strategic Initiatives
10.4.10. SAP SE
10.4.10.1. Participant’s Overview
10.4.10.2. Financial Performance
10.4.10.3. Product Benchmarking
10.4.10.4. Recent Developments/ Strategic Initiatives

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