MEA Healthcare CRM Market Size, Share & Trends Analysis Report By Functionality, By Deployment Mode (On-premise, Cloud/Web-based), By End Use, By Region, And Segment Forecasts, 2024 - 2030

Table of Contents

Chapter 1. Methodology and Scope
                   1.1. Market Segmentation & Scope
                   1.2. Segment Definitions
                       1.2.1. Functionality
                       1.2.2. Deployment Mode
                       1.2.3. End Use
                       1.2.4. Regional scope
                       1.2.5. Estimates and forecasts timeline
                   1.3. Research Methodology
                   1.4. Information Procurement
                       1.4.1. Purchased database
                       1.4.2. GVR’s internal database
                       1.4.3. Secondary sources
                       1.4.4. Primary research
                       1.4.5. Details of primary research
                           1.4.5.1. Data for primary interviews in MEA
                   1.5. Information or Data Analysis
                       1.5.1. Data analysis models
                   1.6. Market Formulation & Validation
                   1.7. Model Details
                       1.7.1. Commodity flow analysis (Model 1)
                       1.7.2. Approach 1: Commodity flow approach
                   1.8. List of Secondary Sources
                   1.9. List of Primary Sources
                   1.10. Objectives
Chapter 2. Executive Summary
                   2.1. Market Outlook
                   2.2. Segment Outlook
                       2.2.1. Functionality Outlook
                       2.2.2. Deployment Mode Outlook
                       2.2.3. End use Outlook
                       2.2.4. Regional Outlook
                   2.3. Competitive Insights
Chapter 3. MEA Healthcare CRM Market Variables, Trends & Scope
                   3.1. Market Lineage Outlook
                       3.1.1. Parent market outlook
                       3.1.2. Related/ancillary market outlook
                   3.2. Market Dynamics
                       3.2.1. Market driver analysis
                           3.2.1.1. Integration of AI/ML in the healthcare industry
                           3.2.1.2. Demand for a better customer experience
                       3.2.2. Market restraint analysis
                           3.2.2.1. High implementation cost
                           3.2.2.2. Data Security risk
                   3.3. MEA Healthcare CRM Market Analysis Tools
                       3.3.1. Industry Analysis - Porter’s Five Forces
                           3.3.1.1. Supplier power
                           3.3.1.2. Buyer power
                           3.3.1.3. Substitution threat
                           3.3.1.4. Threat of new entrant
                           3.3.1.5. Competitive rivalry
                       3.3.2. PESTEL Analysis
                           3.3.2.1. Political landscape
                           3.3.2.2. Technological landscape
                           3.3.2.3. Economic landscape
                   3.4. COVID-19 Impact Analysis
Chapter 4. MEA Healthcare CRM Market: Functionality Estimates & Trend Analysis
                   4.1. MEA Healthcare CRM Market: Functionality Dashboard
                   4.2. MEA Healthcare CRM Market: Functionality Movement Analysis
                   4.3. MEA Healthcare CRM Market Size & Forecasts and Trend Analyses, 2018 to 2030
                   4.4. Customer Service and Support
                       4.4.1. Market estimates and forecasts, 2018 - 2030 (USD Million)
                   4.5. Digital Commerce
                       4.5.1. Market estimates and forecasts, 2018 - 2030 (USD Million)
                   4.6. Marketing
                       4.6.1. Market estimates and forecasts, 2018 - 2030 (USD Million)
                   4.7. Sales
                       4.7.1. Market estimates and forecasts, 2018 - 2030 (USD Million)
                   4.8. Cross-CRM
                       4.8.1. Market estimates and forecasts, 2018 - 2030 (USD Million)
Chapter 5. MEA Healthcare CRM Market: Deployment Mode Estimates & Trend Analysis
                   5.1. MEA Healthcare CRM Market: Deployment Mode Dashboard
                   5.2. MEA Healthcare CRM Market: Deployment Mode Movement Analysis
                   5.3. MEA Healthcare CRM Market Size & Forecasts and Trend Analyses, 2018 to 2030
                   5.4. On-premise Model
                       5.4.1. Market estimates and forecasts, 2018 - 2030 (USD Million)
                   5.5. Cloud/Web-based Model
                       5.5.1. Market estimates and forecasts, 2018 - 2030 (USD Million)
Chapter 6. MEA Healthcare CRM Market: End Use Estimates & Trend Analysis
                   6.1. MEA Healthcare CRM Market: End Use Dashboard
                   6.2. MEA Healthcare CRM Market: End Use Movement Analysis
                   6.3. MEA Healthcare CRM Market Size & Forecasts and Trend Analyses, 2018 to 2030
                   6.4. Healthcare Providers
                       6.4.1. Market estimates and forecasts, 2018 - 2030 (USD Million)
                   6.5. Healthcare Payers
                       6.5.1. Market estimates and forecasts, 2018 - 2030 (USD Million)
                   6.6. Life Sciences Industry
                       6.6.1. Market estimates and forecasts, 2018 - 2030 (USD Million)
Chapter 7. Regional Estimates & Trend Analysis by Functionality, Deployment Mode, End Use
                   7.1. MEA Healthcare CRM Market: Regional Dashboard
                   7.2. MEA Healthcare CRM Market: Regional Movement Analysis
                   7.3. MEA Healthcare CRM Market Size & Forecasts and Trend Analyses by Functionality, Deployment Mode, End Use, 2018 to 2030
                   7.4. MEA
                       7.4.1. South Africa
                           7.4.1.1. Key country dynamics
                           7.4.1.2. Regulatory framework/reimbursement structure
                           7.4.1.3. Competitive scenario
                           7.4.1.4. South Africa market estimates and forecasts, 2018 - 2030 (USD Million)
                       7.4.2. Saudi Arabia
                           7.4.2.1. Key country dynamics
                           7.4.2.2. Regulatory framework/reimbursement structure
                           7.4.2.3. Competitive scenario
                           7.4.2.4. Saudi Arabia market estimates and forecasts, 2018 - 2030 (USD Million)
                       7.4.3. UAE
                           7.4.3.1. Key country dynamics
                           7.4.3.2. Regulatory framework/reimbursement structure
                           7.4.3.3. Competitive scenario
                           7.4.3.4. UAE market estimates and forecasts, 2018 - 2030 (USD Million)
                       7.4.4. Kuwait
                           7.4.4.1. Key country dynamics
                           7.4.4.2. Regulatory framework/reimbursement structure
                           7.4.4.3. Competitive scenario
                           7.4.4.4. Kuwait market estimates and forecasts, 2018 - 2030 (USD Million)
Chapter 8. Competitive Landscape
                   8.1. Recent Developments & Impact Analysis, By Key Market Participants
                   8.2. Company/Competition Categorization
                   8.3. Vendor Landscape
                       8.3.1. List of key distributors and channel partners
                       8.3.2. Key customers
                       8.3.3. Key company market share analysis, 2023
                       8.3.4. Microsoft
                           8.3.4.1. Company overview
                           8.3.4.2. Financial performance
                           8.3.4.3. Product benchmarking
                           8.3.4.4. Strategic initiatives
                       8.3.5. Cerner Corporation (Oracle)
                           8.3.5.1. Company overview
                           8.3.5.2. Financial performance
                           8.3.5.3. Product benchmarking
                           8.3.5.4. Strategic initiatives
                       8.3.6. IBM
                           8.3.6.1. Company overview
                           8.3.6.2. Financial performance
                           8.3.6.3. Product benchmarking
                           8.3.6.4. Strategic initiatives
                       8.3.7. SAP
                           8.3.7.1. Company overview
                           8.3.7.2. Financial performance
                           8.3.7.3. Product benchmarking
                           8.3.7.4. Strategic initiatives
                       8.3.8. Accenture
                           8.3.8.1. Company overview
                           8.3.8.2. Financial performance
                           8.3.8.3. Product benchmarking
                           8.3.8.4. Strategic initiatives
                       8.3.9. Zoho Corporation
                           8.3.9.1. Company overview
                           8.3.9.2. Financial performance
                           8.3.9.3. Product benchmarking
                           8.3.9.4. Strategic initiatives
                       8.3.10. hc1
                           8.3.10.1. Company overview
                           8.3.10.2. Financial performance
                           8.3.10.3. Product benchmarking
                           8.3.10.4. Strategic initiatives
                       8.3.11. LeadSquared
                           8.3.11.1. Company overview
                           8.3.11.2. Financial performance
                           8.3.11.3. Product benchmarking
                           8.3.11.4. Strategic initiatives
                       8.3.12. Salesforce
                           8.3.12.1. Company overview
                           8.3.12.2. Financial performance
                           8.3.12.3. Product benchmarking
                           8.3.12.4. Strategic initiatives
                       8.3.13. Veeva Systems
                           8.3.13.1. Company overview
                           8.3.13.2. Financial performance
                           8.3.13.3. Product benchmarking
                           8.3.13.4. Strategic initiatives
                       8.3.14. Talisma
                           8.3.14.1. Company overview
                           8.3.14.2. Financial performance
                           8.3.14.3. Product benchmarking
                           8.3.14.4. Strategic initiatives
                       8.3.15. Verint Systems Inc.
                           8.3.15.1. Company overview
                           8.3.15.2. Financial performance
                           8.3.15.3. Product benchmarking
                           8.3.15.4. Strategic initiatives
                       8.3.16. Creatio
                           8.3.16.1. Company overview
                           8.3.16.2. Financial performance
                           8.3.16.3. Product benchmarking
                           8.3.16.4. Strategic initiatives

List of Tables

Table 1 List of abbreviations
Table 2 MEA healthcare CRM market, by region, 2018 - 2030 (USD Million)
Table 3 MEA healthcare CRM market, by functionality, 2018 - 2030 (USD Million)
Table 4 MEA healthcare CRM market, by deployment mode, 2018 - 2030 (USD Million)
Table 5 MEA healthcare CRM market, by end use, 2018 - 2030 (USD Million)
Table 6 South Africa healthcare CRM market, by functionality, 2018 - 2030 (USD Million)
Table 7 South Africa healthcare CRM market, by deployment mode, 2018 - 2030 (USD Million)
Table 8 South Africa healthcare CRM market, by end use, 2018 - 2030 (USD Million)
Table 9 Saudi Arabia healthcare CRM market, by functionality, 2018 - 2030 (USD Million)
Table 10 Saudi Arabia healthcare CRM market, by deployment mode, 2018 - 2030 (USD Million)
Table 11 Saudi Arabia healthcare CRM market, by end use, 2018 - 2030 (USD Million)
Table 12 UAE healthcare CRM market, by functionality, 2018 - 2030 (USD Million)
Table 13 UAE healthcare CRM market, by deployment mode, 2018 - 2030 (USD Million)
Table 14 UAE healthcare CRM market, by end use, 2018 - 2030 (USD Million)
Table 15 Kuwait healthcare CRM market, by functionality, 2018 - 2030 (USD Million)
Table 16 Kuwait healthcare CRM market, by deployment mode, 2018 - 2030 (USD Million)
Table 17 Kuwait healthcare CRM market, by end use, 2018 - 2030 (USD Million)
Table 18 Rest of MEA healthcare CRM market, by functionality, 2018 - 2030 (USD Million)
Table 19 Rest of MEA healthcare CRM market, by deployment mode, 2018 - 2030 (USD Million)
Table 20 Rest of MEA healthcare CRM market, by end use, 2018 - 2030 (USD Million)

List of Figures

Fig. 1 Market research process
Fig. 2 Data triangulation techniques
Fig. 3 Primary research pattern
Fig. 4 Primary interviews in MEA
Fig. 5 Market research approaches
Fig. 6 Value-chain-based sizing & forecasting
Fig. 7 QFD modeling for market share assessment
Fig. 8 Market formulation & validation
Fig. 9 MEA healthcare CRM market: market outlook
Fig. 10 MEA healthcare CRM competitive insights
Fig. 11 Parent market outlook
Fig. 12 Related/ancillary market outlook
Fig. 13 Penetration and growth prospect mapping
Fig. 14 Industry value chain analysis
Fig. 15 MEA healthcare CRM market driver impact
Fig. 16 MEA healthcare CRM market restraint impact
Fig. 17 MEA healthcare CRM market strategic initiatives analysis
Fig. 18 MEA healthcare CRM market: Functionality movement analysis
Fig. 19 MEA healthcare CRM market: Functionality outlook and key takeaways
Fig. 20 Customer service and support market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 21 Digital commerce market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 22 Marketing market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 23 Sales market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 24 Cross-CRM market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 25 MEA healthcare CRM market: Deployment mode movement Analysis
Fig. 26 MEA healthcare CRM market: Deployment mode outlook and key takeaways
Fig. 27 On-premise model market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 28 Cloud/web-based model market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 29 MEA healthcare CRM market: End use movement analysis
Fig. 30 MEA healthcare CRM market: End use outlook and key takeaways
Fig. 31 Healthcare providers market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 32 Healthcare payers market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 33 Life sciences industry market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 34 MEA healthcare CRM market: Regional movement analysis
Fig. 35 MEA healthcare CRM market: Regional outlook and key takeaways
Fig. 36 MEA healthcare CRM market share and leading players
Fig. 37 MEA market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 38 South Africa
Fig. 39 South Africa market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 40 Saudi Arabia
Fig. 41 Saudi Arabia market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 42 UAE
Fig. 43 UAE market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 44 Kuwait
Fig. 45 Kuwait market estimates and forecasts, 2018 - 2030 (USD Million)
Fig. 46 Market share of key market players - MEA healthcare CRM market