Janitorial Service Market Size, Share & Trends Analysis Report By Type (Standard Cleaning, Damage Restoration Cleaning), By Application (Residential, Commercial), By Region, And Segment Forecasts, 2024 - 2030

Janitorial Service Market Size & Trends

The global janitorial service market size was estimated at USD 279.27 billion in 2023 and is expected to grow at a CAGR of 4.1% from 2024 to 2030. The market is experiencing significant growth as commercial spaces such as corporate offices, education institutes, government offices, retail spaces, and hospitality, among others, are increasingly focusing on outsourcing non-core activities such as cleaning and maintenance to specialized service providers. This shift is driven by the desire to improve operational efficiency and reduce costs. As a result, the demand for janitorial services is rising, creating lucrative opportunities for companies operating in this sector.

Regulatory requirements in healthcare, hospitality, and food services play a crucial role in driving the demand for janitorial services, as they necessitate strict adherence to hygiene and cleanliness standards. For instance, the Occupational Safety and Health Administration (OSHA) mandates specific protocols for maintaining cleanliness in healthcare settings to prevent spreading infections. In food services, the Food Safety Modernization Act (FSMA) requires regular sanitization of facilities to ensure food safety. Such regulations compel businesses in these sectors to employ professional cleaning services to meet compliance, boosting market growth.

The growing number of hotels, especially in the planning and construction phases, suggests a rising need for comprehensive cleaning and maintenance services. According to the quarterly United States Construction Pipeline Trend Report from Lodging Econometrics (LE), at the end of Q3 2022, Marriott International led the U.S. hotel construction pipeline with 1,385 projects, followed by Hilton Worldwide and InterContinental Hotels Group (IHG). These franchises represent 66% of total projects in the U.S. As these hotels undergo construction and expansion, the subsequent increase in operational facilities is poised to drive the demand for janitorial services.

In addition, the growing demand for green cleaning solutions and environmentally friendly practices positively impacts the market's growth, as both businesses and consumers prioritize sustainability. Service providers are increasingly adopting eco-friendly cleaning products and practices, such as non-toxic chemicals, energy-efficient equipment, and waste reduction strategies, to meet regulatory standards and client preferences. These sustainable offerings appeal to environmentally conscious customers in healthcare, hospitality, and corporate environments who seek to minimize their carbon footprint. As a result, companies that provide green cleaning options gain a competitive edge, driving market expansion and encouraging further innovation in sustainable janitorial practices.

Key players like ABM Industries Inc., ServiceMaster Global Holdings, Inc., Aramark, and ISS A/S, along with numerous regional and local service providers, fuel competition and innovation in the market. These companies increasingly invest in advanced cleaning technologies, such as automation and green cleaning solutions, to enhance efficiency and sustainability. They cater to the rising customer demand for high-quality, environmentally responsible services by focusing on specialized training and eco-friendly practices. This trend differentiates them in the competitive landscape and drives market growth by attracting a wider range of clients seeking advanced, compliant, and sustainable janitorial services.

Application Insights

Janitorial service for commercial applications accounted for a market share of around 90.5% in 2023. In commercial spaces, the demand for janitorial service is crucial for maintaining cleanliness and hygiene. Janitorial service helps keep the premises clean, organized, and presentable, creating a positive environment for employees in workplaces and visitors in hospitality facilities. Regular cleaning and maintenance also contribute to the overall health and well-being of individuals in the space and prolong the lifespan of the building and its assets. By outsourcing janitorial services, businesses can focus on their core operations while ensuring clean and inviting workspaces for all. This has led to a high penetration of janitorial services in commercial spaces.

The demand for janitorial services in residential applications is expected to grow at a CAGR of 4.8% from 2024 to 2030. The demand for janitorial services in residential areas is on the rise. Residents increasingly opt for deep-cleaning services, including polishing windows, shampooing sofas, and deep-cleaning washrooms, to spruce up their homes. According to Onedesk, Inc. data, over 10% of all American households paid a professional cleaning service to keep their residences clean in 2022. In addition, the older generation and younger professionals with busy lifestyles are increasingly turning to professional cleaning services due to physical limitations, lack of time, or a desire for thorough cleaning, favoring the market's growth.

Type Insights

Standard cleaning services accounted for a share of around 62.0% in 2023. The demand for janitorial services focused on standard cleaning is driven by the need for consistent hygiene and cleanliness across commercial, industrial, and residential spaces. Businesses, particularly in healthcare, education, and retail sectors, require regular cleaning to maintain safe and sanitary environments for employees, customers, and visitors. For instance, the pandemic has heightened the need for standard school cleaning services. In February 2021, the EdWeek Research Center, headquartered in Maryland, U.S., conducted a national survey of educators, finding that 91% reported implementing more rigorous cleaning protocols.

The demand for exterior window cleaning is expected to grow at a CAGR of 6.7% from 2024 to 2030. Exterior window cleaning is vital for companies as it directly impacts customers' and visitors' impressions of the business. Clean windows enhance the property's overall look, influencing customer perceptions and potentially boosting sales. Moreover, natural light entering through clean windows improves the indoor atmosphere, benefiting employee mood and well-being. Regular professional window cleaning also helps prolong the life of windows by removing dirt and other particles that can cause damage over time. Business and property managers identify the importance of regular maintenance for exterior window cleaning, which is likely driving the preference for the market.

Regional Insights

The janitorial service market in North America accounted for a global market share of around 32.0% in 2023. The market in North America is experiencing steady growth, driven by increasing demand for commercial cleaning services across sectors such as healthcare, retail, and office spaces. Key players in the market include large companies like ABM Industries, Jani-King International, and ServiceMaster Clean, which offer a wide range of services, including general cleaning, sanitation, and specialized cleaning solutions. These companies compete by offering customized cleaning packages, incorporating green cleaning practices, and leveraging technology for efficiency and quality control, likely driving market growth.

U.S. Janitorial Service Market Trends

The janitorial service market in the U.S. accounted for a market share of around 88.0% in 2023 in the North American market. The increase in commercial development, including office buildings, retail spaces, and industrial complexes in the U.S., results in an expanded footprint that requires regular cleaning and maintenance. Commercial spaces are subject to stringent hygiene and health standards such as OSHA, especially since the COVID-19 pandemic. Businesses increasingly invest in janitorial services to meet these standards and ensure a clean and safe environment for employees and customers. The robust growth in commercial development across various U.S. cities, illustrated by substantial increases in office space construction, is contributing to the expansion of the market. As of February 2024, with cities like Boston, San Francisco, Seattle, San Diego, and Austin witnessing a surge in office space projects, the demand for professional janitorial services is expected to rise in the country.

Asia Pacific Janitorial Service Market Trends

The janitorial service market in Asia Pacific is expected to grow at a CAGR of 5.7% from 2024 to 2030. As the real estate sector thrives, the demand for ancillary services, including janitorial service, is expected to rise, aligning with the expanding residential landscape and the need for maintenance and cleanliness in these new developments in Asia Pacific.The commencement of significant projects in Q3 2023, such as the Infosys Pocharam Office Campus Expansion, Madhapur Data Centre, Hyderabad Data Center, Varanasi Cantonment Railway Station-Godowlia Chowk Ropeway, and Bhimunipatnam Hotel Development highlights the robust growth. These developments, driven by expansion in office spaces and data centers, are expected to create a surge in demand for janitorial service as these facilities become operational.

Europe Janitorial Service Market Trends

The janitorial service market in Europe accounted for a revenue share of around 25% of global revenue in 2023. The European market is driven by stringent cleanliness and hygiene standards, particularly in countries like Germany, the UK, and France, due to a strong focus on maintaining high-quality cleaning services across commercial and industrial sectors. Moreover, the European market is growing due to a strong emphasis on partnerships, with companies like The Cleaning Services Group Limited fostering collaborative models that prioritize effective communication and tailored solutions. Industry leaders, such as Klüh Cleaning in Germany, leverage sustainable technologies and comprehensive service portfolios to meet evolving residential and commercial needs.

Key Janitorial Service Company Insights

The market is characterized by diverse providers, from large national companies to local, specialized firms. Major players compete based on service quality, reliability, and comprehensive cleaning solutions, including green cleaning practices and advanced technology integration. Companies differentiate themselves through tailored service packages, flexible scheduling, and customer support while addressing the growing demand for eco-friendly and sustainable cleaning solutions. In addition, the market sees competition from franchises and independent contractors, all striving to capture market share by meeting the specific needs of commercial, industrial, and residential clients. Regulatory requirements and the increasing emphasis on hygiene and safety standards further shape the competitive environment.

Recent Developments

• In March 2024, ABM Industries Incorporated signed a multi-year contract to provide baseball teams Arizona Diamondbacks and Chase Field with housekeeping services and event personnel. By means of this collaboration, ABM functioned as a point of contact for the dispatch of a skilled labor force committed to providing cleaning services that elevate the spectator experience throughout the ballpark's 1.3 million square feet downtown.

• In March 2024, the ServiceMaster Company, LLC brand ServiceMaster Clean teamed up with Aspire Software, a ServiceTitan subsidiary, and a top field service software provider, to give the commercial cleaning business management system the technological support it requires to support the company's ongoing expansion.

• In January 2024, ISS A/S announced that it had extended its collaboration with Nordea, a financial service group providing comprehensive services throughout the Nordic region. The five-year contract covers full-service deliverables, such as energy and asset management, technical assistance, cleaning, security, catering, and staff events and activities.

Janitorial Service Market Report Scope

Global Janitorial Service Market Report Segmentation

This report forecasts revenue growth at the regional and country levels and provides an analysis of the latest industry trends and opportunities in each of the sub-segments from 2018 to 2030. For this study, Grand View Research has segmented the janitorial service market report based on type, application, and region:

• Type Outlook (Revenue, USD Billion, 2018 - 2030)

  • Standard Cleaning

  • Damage Restoration Cleaning

  • Exterior Window Cleaning

  • Floor Care Service

  • Others

• Application Outlook (Revenue, USD Billion, 2018 - 2030)

  • Residential

  • Commercial

• Regional Outlook (Revenue, USD Billion, 2018 - 2030)

  • North America

    • U.S.

    • Canada

    • Mexico

  • Europe

    • UK

    • Germany

    • France

    • Italy

    • Spain

  • Asia Pacific

    • China

    • Japan

    • India

  • Central & South America

    • Brazil

    • Argentina

  • Middle East & Africa

    • South Africa

    • UAE