Electronic Bill Presentment And Payment Market Size, Share & Trends Analysis Report By Channel, By End-use, By Region, And Segment Forecasts, 2021 To 2028

The global electronic bill presentment and payment market is expected to witness significant growth over the forecast period. The growth of the market can be attributed to the growing adoption of electronic bill (e-bill) payment solutions by organizations to efficiently help customers manage their expenses and optimize the management of the human resources to reduce operational costs and augment profitability. The growing emphasis on transparency in transactions, convenience, simplicity in use, and time-saving options are further fueling the adoption of e-bill payment solutions. Moreover, the adoption of smartphones with high-speed internet access is increasing among customers to access their e-bills and carry out transactions from various payment portals using their credit and debit cards. Such factors are expected to contribute to the growth of the market.

Electronic Bill Presentment And Payment Market Segmentation

Several digital payment solution providers are making efforts to enter into partnerships with utility companies to enhance their offerings. These enhancements help in improving the customer experience by delivering flexible digital payment solutions. For instance, in October 2020, ACI Worldwide, a digital payment solution provider, announced its partnership with Entergy Services, LLC, an energy company. Through this partnership, Entergy Services, LLC, utilized ACI Speedpay, ACI Worldwide’s solution, to launch a mobile wallet bill payment channel, which included moBills and Pay By Text, to enable its customers to make payments via mobile devices.

The demand for electronic bill presentment and payment (EBPP) solutions particularly increased during the COVID-19 pandemic. A myriad of unexpected issues stemming from lockdowns, restrictions on the movement of people and goods, and social distancing measures and the growing awareness of digital payment solutions prompted various companies to adopt EBPP solutions to provide a better customer experience. As a result, EBPP solution providers witnessed an exponential growth in their customer base and transaction volumes. Moreover, in March 2021, according to the global report released by ACI Worldwide and GlobalData, more than 70.3 billion real-time payment transactions were processed globally in 2020, and a surge of 41% was observed as the COVID-19 pandemic accelerated real-time and digital payments.

In recent years, venture capital companies have been focusing on start-ups and helping them in raising funding to enhance their product portfolio and cement their position in the market. For instance, in September 2021, Ascend Money, a Thailand-based fintech company, raised USD 150 million in a Series C funding round at a valuation of USD 1.5 billion. Charoen Pokphand Group, a company based in Thailand, led the funding round, which also included investors such as Ant Group and Bow Wave Capital Management. Ascend Money envisages utilizing the funding to grow its e-wallet application named TrueMoney Wallet and expand its digital financial services in Southeast Asia. Such venture capital investments are expected to create new opportunities for the growth of the market over the forecast period.

The key players in the market include ACI Worldwide., Bottomline Technologies, Inc., Communications Data Group Inc., CSG Systems International Inc, and eBillingHub. These players are focusing on adopting growth strategies such as partnerships, mergers & acquisitions, and new product development to further expand their global market presence. For instance, in October 2021, Bottomline Technologies, Inc announced its partnership with MRI Software, a real-estate technology provider, to integrate Paymode-X, Bottomline Technologies, Inc’s AP automation solution, and MRI Software. This integration enabled real-estate companies to use one platform for all their account payables and payment automation needs.