Business Process Outsourcing Market Size, Share & Trends Report

Business Process Outsourcing Market Size, Share & Trends Analysis Report By Service Type (Customer Services, Finance & Accounting), By Outsourcing Type (Onshore, Offshore), By Deployment, By End-use, By Region, And Segment Forecasts, 2024 - 2030

Report ID: GVR-2-68038-484-0
Number of Report Pages: 142
Format: PDF, Horizon Databook

Historical Range: 2018 - 2023
Forecast Period: 2024 - 2030
Industry: Technology

Market Segmentation

Business Process Outsourcing Service Type Outlook (Revenue, USD Billion, 2018 - 2030)
- Finance & Accounting
- Human Resource
- KPO
- Procurement & Supply Chain
- Customer Services
- Sales & Marketing
- Logistics
- Training and Development Outsourcing
- Others
Business Process Outsourcing Type Outlook (Revenue, USD Billion, 2018 - 2030)
- Onshore
- Offshore
- Nearshore
Business Process Outsourcing Deployment Outlook (Revenue, USD Billion, 2018 - 2030)
- On premise
- Cloud
Business Process Outsourcing End-use Outlook (Revenue, USD Billion, 2018 - 2030)
- BFSI
- Healthcare
- Manufacturing
- IT & Telecommunications
- Retail
- Government & Defense
- Others
Business Process Outsourcing Regional Outlook (Revenue, USD Billion, 2018 - 2030)
- North America
  - North America Business Process Outsourcing Market Service Type Outlook (Revenue, USD Billion, 2018 - 2030)
    - Finance & Accounting
    - Human Resource
    - KPO
    - Procurement & Supply Chain
    - Customer Services
    - Sales & Marketing
    - Logistics
    - Training and Development Outsourcing
    - Others
  - North America Business Process Outsourcing Market Outsourcing Type Outlook (Revenue, USD Billion, 2018 - 2030)
    - Onshore
    - Offshore
    - Nearshore
  - North America Business Process Outsourcing Market Deployment Outlook (Revenue, USD Billion, 2018 - 2030)
    - On premise
    - Cloud
  - North America Business Process Outsourcing Market end-use Outlook (Revenue, USD Billion, 2018 - 2030)
    - BFSI
    - Healthcare
    - Manufacturing
    - IT & Telecommunications
    - Retail
    - Government & Defense
    - Others
  - U.S.
    - U.S. Business Process Outsourcing Market Service Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Finance & Accounting
      - Human Resource
      - KPO
      - Procurement & Supply Chain
      - Customer Services
      - Sales & Marketing
      - Logistics
      - Training and Development Outsourcing
      - Others
    - U.S. Business Process Outsourcing Market Outsourcing Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Onshore
      - Offshore
      - Nearshore
    - U.S. Business Process Outsourcing Market Deployment Outlook (Revenue, USD Billion, 2018 - 2030)
      - On premise
      - Cloud
    - U.S. Business Process Outsourcing Market End-use Outlook (Revenue, USD Billion, 2018 - 2030)
      - BFSI
      - Healthcare
      - Manufacturing
      - IT & Telecommunications
      - Retail
      - Government & Defense
      - Others
  - Canada
    - Canada Business Process Outsourcing Market Service Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Finance & Accounting
      - Human Resource
      - KPO
      - Procurement & Supply Chain
      - Customer Services
      - Sales & Marketing
      - Logistics
      - Training and Development Outsourcing
      - Others
    - Canada Business Process Outsourcing Market Outsourcing Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Onshore
      - Offshore
      - Nearshore
    - Canada Business Process Outsourcing Market Deployment Outlook (Revenue, USD Billion, 2018 - 2030)
      - On premise
      - Cloud
    - Canada Business Process Outsourcing Market End-use Outlook (Revenue, USD Billion, 2018 - 2030)
      - BFSI
      - Healthcare
      - Manufacturing
      - IT & Telecommunications
      - Retail
      - Government & Defense
      - Others
  - Mexico
    - Mexico Business Process Outsourcing Market Service Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Finance & Accounting
      - Human Resource
      - KPO
      - Procurement & Supply Chain
      - Customer Services
      - Sales & Marketing
      - Logistics
      - Training and Development Outsourcing
      - Others
    - Mexico Business Process Outsourcing Market Outsourcing Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Onshore
      - Offshore
      - Nearshore
    - Mexico Business Process Outsourcing Market Deployment Outlook (Revenue, USD Billion, 2018 - 2030)
      - On premise
      - Cloud
    - Mexico Business Process Outsourcing Market End-use Outlook (Revenue, USD Billion, 2018 - 2030)
      - BFSI
      - Healthcare
      - Manufacturing
      - IT & Telecommunications
      - Retail
      - Government & Defense
      - Others
- Europe
  - Europe Business Process Outsourcing Market Service Type Outlook (Revenue, USD Billion, 2018 - 2030)
    - Finance & Accounting
    - Human Resource
    - KPO
    - Procurement & Supply Chain
    - Customer Services
    - Sales & Marketing
    - Logistics
    - Training and Development Outsourcing
    - Others
  - Europe Business Process Outsourcing Market Outsourcing Type Outlook (Revenue, USD Billion, 2018 - 2030)
    - Onshore
    - Offshore
    - Nearshore
  - Europe Business Process Outsourcing Market Deployment Outlook (Revenue, USD Billion, 2018 - 2030)
    - On premise
    - Cloud
  - Europe Business Process Outsourcing Market end-use Outlook (Revenue, USD Billion, 2018 - 2030)
    - BFSI
    - Healthcare
    - Manufacturing
    - IT & Telecommunications
    - Retail
    - Government & Defense
    - Others
  - UK
    - UK Business Process Outsourcing Market Service Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Finance & Accounting
      - Human Resource
      - KPO
      - Procurement & Supply Chain
      - Customer Services
      - Sales & Marketing
      - Logistics
      - Training and Development Outsourcing
      - Others
    - UK Business Process Outsourcing Market Outsourcing Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Onshore
      - Offshore
      - Nearshore
    - UK Business Process Outsourcing Market Deployment Outlook (Revenue, USD Billion, 2018 - 2030)
      - On premise
      - Cloud
    - UK Business Process Outsourcing Market End-use Outlook (Revenue, USD Billion, 2018 - 2030)
      - BFSI
      - Healthcare
      - Manufacturing
      - IT & Telecommunications
      - Retail
      - Government & Defense
      - Others
  - Germany
    - Germany Business Process Outsourcing Market Service Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Finance & Accounting
      - Human Resource
      - KPO
      - Procurement & Supply Chain
      - Customer Services
      - Sales & Marketing
      - Logistics
      - Training and Development Outsourcing
      - Others
    - Germany Business Process Outsourcing Market Outsourcing Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Onshore
      - Offshore
      - Nearshore
    - Germany Business Process Outsourcing Market Deployment Outlook (Revenue, USD Billion, 2018 - 2030)
      - On premise
      - Cloud
    - Germany Business Process Outsourcing Market End-use Outlook (Revenue, USD Billion, 2018 - 2030)
      - BFSI
      - Healthcare
      - Manufacturing
      - IT & Telecommunications
      - Retail
      - Government & Defense
      - Others
  - France
    - France Business Process Outsourcing Market Service Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Finance & Accounting
      - Human Resource
      - KPO
      - Procurement & Supply Chain
      - Customer Services
      - Sales & Marketing
      - Logistics
      - Training and Development Outsourcing
      - Others
    - France Business Process Outsourcing Market Outsourcing Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Onshore
      - Offshore
      - Nearshore
    - France Business Process Outsourcing Market Deployment Outlook (Revenue, USD Billion, 2018 - 2030)
      - On premise
      - Cloud
    - France Business Process Outsourcing Market End-use Outlook (Revenue, USD Billion, 2018 - 2030)
      - BFSI
      - Healthcare
      - Manufacturing
      - IT & Telecommunications
      - Retail
      - Government & Defense
      - Others
- Asia Pacific
  - Asia Pacific Business Process Outsourcing Market Service Type Outlook (Revenue, USD Billion, 2018 - 2030)
    - Finance & Accounting
    - Human Resource
    - KPO
    - Procurement & Supply Chain
    - Customer Services
    - Sales & Marketing
    - Logistics
    - Training and Development Outsourcing
    - Others
  - Asia Pacific Business Process Outsourcing Market Outsourcing Type Outlook (Revenue, USD Billion, 2018 - 2030)
    - Onshore
    - Offshore
    - Nearshore
  - Asia Pacific Business Process Outsourcing Market Deployment Outlook (Revenue, USD Billion, 2018 - 2030)
    - On premise
    - Cloud
  - Asia Pacific Business Process Outsourcing Market end-use Outlook (Revenue, USD Billion, 2018 - 2030)
    - BFSI
    - Healthcare
    - Manufacturing
    - IT & Telecommunications
    - Retail
    - Government & Defense
    - Others
  - China
    - China Business Process Outsourcing Market Service Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Finance & Accounting
      - Human Resource
      - KPO
      - Procurement & Supply Chain
      - Customer Services
      - Sales & Marketing
      - Logistics
      - Training and Development Outsourcing
      - Others
    - China Business Process Outsourcing Market Outsourcing Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Onshore
      - Offshore
      - Nearshore
    - China Business Process Outsourcing Market Deployment Outlook (Revenue, USD Billion, 2018 - 2030)
      - On premise
      - Cloud
    - China Business Process Outsourcing Market End-use Outlook (Revenue, USD Billion, 2018 - 2030)
      - BFSI
      - Healthcare
      - Manufacturing
      - IT & Telecommunications
      - Retail
      - Government & Defense
      - Others
  - India
    - India Business Process Outsourcing Market Service Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Finance & Accounting
      - Human Resource
      - KPO
      - Procurement & Supply Chain
      - Customer Services
      - Sales & Marketing
      - Logistics
      - Training and Development Outsourcing
      - Others
    - India Business Process Outsourcing Market Outsourcing Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Onshore
      - Offshore
      - Nearshore
    - India Business Process Outsourcing Market Deployment Outlook (Revenue, USD Billion, 2018 - 2030)
      - On premise
      - Cloud
    - India Business Process Outsourcing Market End-use Outlook (Revenue, USD Billion, 2018 - 2030)
      - BFSI
      - Healthcare
      - Manufacturing
      - IT & Telecommunications
      - Retail
      - Government & Defense
      - Others
  - Japan
    - Japan Business Process Outsourcing Market Service Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Finance & Accounting
      - Human Resource
      - KPO
      - Procurement & Supply Chain
      - Customer Services
      - Sales & Marketing
      - Logistics
      - Training and Development Outsourcing
      - Others
    - Japan Business Process Outsourcing Market Outsourcing Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Onshore
      - Offshore
      - Nearshore
    - Japan Business Process Outsourcing Market Deployment Outlook (Revenue, USD Billion, 2018 - 2030)
      - On premise
      - Cloud
    - Japan Business Process Outsourcing Market End-use Outlook (Revenue, USD Billion, 2018 - 2030)
      - BFSI
      - Healthcare
      - Manufacturing
      - IT & Telecommunications
      - Retail
      - Government & Defense
      - Others
  - South Korea
    - South Korea Business Process Outsourcing Market Service Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Finance & Accounting
      - Human Resource
      - KPO
      - Procurement & Supply Chain
      - Customer Services
      - Sales & Marketing
      - Logistics
      - Training and Development Outsourcing
      - Others
    - South Korea Business Process Outsourcing Market Outsourcing Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Onshore
      - Offshore
      - Nearshore
    - South Korea Business Process Outsourcing Market Deployment Outlook (Revenue, USD Billion, 2018 - 2030)
      - On premise
      - Cloud
    - South Korea Business Process Outsourcing Market End-use Outlook (Revenue, USD Billion, 2018 - 2030)
      - BFSI
      - Healthcare
      - Manufacturing
      - IT & Telecommunications
      - Retail
      - Government & Defense
      - Others
  - Australia
    - Australia Business Process Outsourcing Market Service Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Finance & Accounting
      - Human Resource
      - KPO
      - Procurement & Supply Chain
      - Customer Services
      - Sales & Marketing
      - Logistics
      - Training and Development Outsourcing
      - Others
    - Australia Business Process Outsourcing Market Outsourcing Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Onshore
      - Offshore
      - Nearshore
    - Australia Business Process Outsourcing Market Deployment Outlook (Revenue, USD Billion, 2018 - 2030)
      - On premise
      - Cloud
    - Australia Business Process Outsourcing Market End-use Outlook (Revenue, USD Billion, 2018 - 2030)
      - BFSI
      - Healthcare
      - Manufacturing
      - IT & Telecommunications
      - Retail
      - Government & Defense
      - Others
  - Singapore
    - Singapore Business Process Outsourcing Market Service Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Finance & Accounting
      - Human Resource
      - KPO
      - Procurement & Supply Chain
      - Customer Services
      - Sales & Marketing
      - Logistics
      - Training and Development Outsourcing
      - Others
    - Singapore Business Process Outsourcing Market Outsourcing Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Onshore
      - Offshore
      - Nearshore
    - Singapore Business Process Outsourcing Market Deployment Outlook (Revenue, USD Billion, 2018 - 2030)
      - On premise
      - Cloud
    - Singapore Business Process Outsourcing Market End-use Outlook (Revenue, USD Billion, 2018 - 2030)
      - BFSI
      - Healthcare
      - Manufacturing
      - IT & Telecommunications
      - Retail
      - Government & Defense
      - Others
  - Malaysia
    - Malaysia Business Process Outsourcing Market Service Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Finance & Accounting
      - Human Resource
      - KPO
      - Procurement & Supply Chain
      - Customer Services
      - Sales & Marketing
      - Logistics
      - Training and Development Outsourcing
      - Others
    - Malaysia Business Process Outsourcing Market Outsourcing Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Onshore
      - Offshore
      - Nearshore
    - Malaysia Business Process Outsourcing Market Deployment Outlook (Revenue, USD Billion, 2018 - 2030)
      - On premise
      - Cloud
    - Malaysia Business Process Outsourcing Market End-use Outlook (Revenue, USD Billion, 2018 - 2030)
      - BFSI
      - Healthcare
      - Manufacturing
      - IT & Telecommunications
      - Retail
      - Government & Defense
      - Others
- Latin America
  - Latin America Business Process Outsourcing Market Service Type Outlook (Revenue, USD Billion, 2018 - 2030)
    - Finance & Accounting
    - Human Resource
    - KPO
    - Procurement & Supply Chain
    - Customer Services
    - Sales & Marketing
    - Logistics
    - Training and Development Outsourcing
    - Others
  - Latin America Business Process Outsourcing Market Outsourcing Type Outlook (Revenue, USD Billion, 2018 - 2030)
    - Onshore
    - Offshore
    - Nearshore
  - Latin America Business Process Outsourcing Market Deployment Outlook (Revenue, USD Billion, 2018 - 2030)
    - On premise
    - Cloud
  - Latin America Business Process Outsourcing Market end-use Outlook (Revenue, USD Billion, 2018 - 2030)
    - BFSI
    - Healthcare
    - Manufacturing
    - IT & Telecommunications
    - Retail
    - Government & Defense
    - Others
  - Brazil
    - Brazil Business Process Outsourcing Market Service Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Finance & Accounting
      - Human Resource
      - KPO
      - Procurement & Supply Chain
      - Customer Services
      - Sales & Marketing
      - Logistics
      - Training and Development Outsourcing
      - Others
    - Brazil Business Process Outsourcing Market Outsourcing Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Onshore
      - Offshore
      - Nearshore
    - Brazil Business Process Outsourcing Market Deployment Outlook (Revenue, USD Billion, 2018 - 2030)
      - On premise
      - Cloud
    - Brazil Business Process Outsourcing Market End-use Outlook (Revenue, USD Billion, 2018 - 2030)
      - BFSI
      - Healthcare
      - Manufacturing
      - IT & Telecommunications
      - Retail
      - Government & Defense
      - Others
- Middle East & Africa (MEA)
  - Middle East & Africa (MEA) Business Process Outsourcing Market Service Type Outlook (Revenue, USD Billion, 2018 - 2030)
    - Finance & Accounting
    - Human Resource
    - KPO
    - Procurement & Supply Chain
    - Customer Services
    - Sales & Marketing
    - Logistics
    - Training and Development Outsourcing
    - Others
  - Middle East & Africa (MEA) Business Process Outsourcing Market Outsourcing Type Outlook (Revenue, USD Billion, 2018 - 2030)
    - Onshore
    - Offshore
    - Nearshore
  - Middle East & Africa (MEA) Business Process Outsourcing Market Deployment Outlook (Revenue, USD Billion, 2018 - 2030)
    - On premise
    - Cloud
  - Middle East & Africa (MEA) Business Process Outsourcing Market end-use Outlook (Revenue, USD Billion, 2018 - 2030)
    - BFSI
    - Healthcare
    - Manufacturing
    - IT & Telecommunications
    - Retail
    - Government & Defense
    - Others
  - UAE
    - UAE Business Process Outsourcing Market Service Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Finance & Accounting
      - Human Resource
      - KPO
      - Procurement & Supply Chain
      - Customer Services
      - Sales & Marketing
      - Logistics
      - Training and Development Outsourcing
      - Others
    - UAE Business Process Outsourcing Market Outsourcing Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Onshore
      - Offshore
      - Nearshore
    - UAE Business Process Outsourcing Market Deployment Outlook (Revenue, USD Billion, 2018 - 2030)
      - On premise
      - Cloud
    - UAE Business Process Outsourcing Market End-use Outlook (Revenue, USD Billion, 2018 - 2030)
      - BFSI
      - Healthcare
      - Manufacturing
      - IT & Telecommunications
      - Retail
      - Government & Defense
      - Others
  - KSA
    - KSA Business Process Outsourcing Market Service Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Finance & Accounting
      - Human Resource
      - KPO
      - Procurement & Supply Chain
      - Customer Services
      - Sales & Marketing
      - Logistics
      - Training and Development Outsourcing
      - Others
    - KSA Business Process Outsourcing Market Outsourcing Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Onshore
      - Offshore
      - Nearshore
    - KSA Business Process Outsourcing Market Deployment Outlook (Revenue, USD Billion, 2018 - 2030)
      - On premise
      - Cloud
    - KSA Business Process Outsourcing Market End-use Outlook (Revenue, USD Billion, 2018 - 2030)
      - BFSI
      - Healthcare
      - Manufacturing
      - IT & Telecommunications
      - Retail
      - Government & Defense
      - Others
  - South Africa
    - South Africa Business Process Outsourcing Market Service Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Finance & Accounting
      - Human Resource
      - KPO
      - Procurement & Supply Chain
      - Customer Services
      - Sales & Marketing
      - Logistics
      - Training and Development Outsourcing
      - Others
    - South Africa Business Process Outsourcing Market Outsourcing Type Outlook (Revenue, USD Billion, 2018 - 2030)
      - Onshore
      - Offshore
      - Nearshore
    - South Africa Business Process Outsourcing Market Deployment Outlook (Revenue, USD Billion, 2018 - 2030)
      - On premise
      - Cloud
    - South Africa Business Process Outsourcing Market End-use Outlook (Revenue, USD Billion, 2018 - 2030)
      - BFSI
      - Healthcare
      - Manufacturing
      - IT & Telecommunications
      - Retail
      - Government & Defense
      - Others

Business Process Outsourcing Market Dynamics

Driver: Growing Popularity Of Cloud Computing In Business Process Outsourcing

Effective management of back-office operations is essential for any organization to function smoothly. These operations are critical as they include various transactional processes like order fulfillment, application processing, and billing & collection. As a result, companies accumulate a significant amount of data that needs to be handled efficiently. To address this challenge, companies are increasingly adopting cloud computing solutions for business process outsourcing. Cloud computing involves the use of internet-connected services to manage, store, and process data. By leveraging cloud computing solutions, BPO providers can improve their production speed, gain better quality control, and reduce costs. Cloud computing in BPO also facilitates universal access, flexible provisioning, and instant computing support and system access for business purposes. Moreover, cloud computing in the BPO market leads to reduced development costs, decreased capital expenditure, and reduced total cost of ownership in line with business demands.

Rising Inclination Towards Outsourcing Has Enabled Organizations To Focus On Core Competencies

Businesses engage in a variety of activities that can be categorized into three types- core activities, critical activities, and non-core activities. The primary competencies of an organization that provide them with a competitive advantage in the market are called core activities. Critical activities require specialized skills and expertise, while non-core activities are supportive and mainly involve managing relationships between consumers and products. Allocating resources appropriately and ensuring timely service deliveries is essential, and categorizing these activities helps in achieving this. In today's business landscape, maintaining market presence and expanding customer base is crucial, which is why companies are increasingly focusing on their core activities. They outsource non-core activities to reliable and cost-effective service providers in the BPO market. BPO market players provide services across various industries such as manufacturing, BFSI, IT & Telecommunications, retail, and healthcare, among others. Incorporating BPO as part of their business strategy to focus on core competencies and increase profitability is a common practice among companies operating in these areas.

Restraint: Rising Security Concerns

Many companies adopt Business Process Outsourcing (BPO), but it is crucial to consider the associated risks. Security threats such as hacker attacks, malware, or data theft can compromise business processes, hurting a company's value, shareholder value, profit, or reputation. A corporation's security vulnerabilities can lead to customers doubting its security, which negates the benefits of BPO, such as faster or cheaper service delivery. Companies invest heavily in security measures to protect their business processes, but often they fail to enforce security policies adequately, which makes the development process insecure. According to the Global DNS Threat Report, 79% of enterprises were pretentious by DNS attacks in 2020. The average cost of security breaches is USD 924,000 annually. In addition, hackers can significantly impact a business's economy due to the cost of theft, recovery, loss of business value, and loss of reputation and confidence. To protect their business processes, businesses must assess and implement appropriate security measures. Neglecting these measures could lead to significant economic impacts on the company and hamper market growth.

What Does This Report Include?

This section will provide insights into the contents included in this business process outsourcing market report and help gain clarity on the structure of the report to assist readers in navigating smoothly.

Business process outsourcing market qualitative analysis

Industry overview
Industry trends
Market drivers and restraints
Market size
Growth prospects
Porter’s analysis
PESTEL analysis
Key market opportunities prioritized
Competitive landscape
- Company overview
- Financial performance
- Product benchmarking
- Latest strategic developments

Business process outsourcing market quantitative analysis

Market size, estimates, and forecast from 2018 to 2030
Market estimates and forecast for product segments up to 2030
Regional market size and forecast for product segments up to 2030
Market estimates and forecast for application segments up to 2030
Regional market size and forecast for application segments up to 2030
Company financial performance

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