Middle East & Africa Contact Center As A Service Market Size & Outlook
Middle East & Africa contact center as a service market, 2017-2030 (US$M)
Related Markets
MEA contact center as a service market highlights
- The MEA contact center as a service market generated a revenue of USD 359.7 million in 2022.
- The market is expected to grow at a CAGR of 20.2% from 2023 to 2030.
- In terms of segment, solution was the largest revenue generating component in 2022.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
MEA data book summary
| Market revenue in 2022 | USD 359.7 million |
| Market revenue in 2030 | USD 1,570.6 million |
| Growth rate | 20.2% (CAGR from 2022 to 2030) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data covered | 2017 - 2021 |
| Base year for estimation | 2022 |
| Forecast period covered | 2023 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
| Key market players worldwide | Alcatel-Lucent Enterprise, Avaya, Cisco Systems Inc, Enghouse Systems Ltd, Five9 Inc, Genesys, Microsoft Corp, NICE Ltd ADR, SAP SE, Siemens AG |
Other key industry trends
- In terms of revenue, MEA region accounted for 8.1% of the global contact center as a service market in 2022.
- Globally, North America is projected to lead the regional market in terms of revenue in 2030.
- Asia Pacific is the fastest growing regional market and is projected to reach USD 4,439.1 million by 2030.
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Contact Center As A Service Market Scope
Contact Center As A Service Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|
Middle East & Africa contact center as a service market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to contact center as a service market will help companies and investors design strategic landscapes.
Solution was the largest segment with a revenue share of 66.75% in 2022. Horizon Databook has segmented the Middle East & Africa contact center as a service market based on solution, service covering the revenue growth of each sub-segment from 2017 to 2030.
- Middle East & Africa Contact Center As A Service Component Outlook (Revenue, USD Million, 2017-2030)
- Solution
- Automatic Call Distribution
- Call Recording
- Computer Telephony Integration
- Customer Collaboration
- Dialer
- Interactive Voice Response
- Reporting & Analytics
- Workforce Optimization
- Others
- Service
- Integration & Deployment
- Support & Maintenance
- Training & Consulting
- Managed Services
- Solution
- Middle East & Africa Contact Center As A Service Enterprise Size Outlook (Revenue, USD Million, 2017-2030)
- Large Enterprises
- Small & Medium Enterprises
- Middle East & Africa Contact Center As A Service End Use Outlook (Revenue, USD Million, 2017-2030)
- BFSI
- Consumer Goods & Retail
- Government
- Healthcare
- IT & Telecom
- Travel & Hospitality
- Others
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Target buyers of Middle East & Africa contact center as a service market databook
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Our clientele includes a mix of contact center as a service market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of continent-level data and insights on the Middle East & Africa contact center as a service market , including forecasts for subscribers. This continent databook contains high-level insights into Middle East & Africa contact center as a service market from 2017 to 2030, including revenue numbers, major trends, and company profiles.
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Middle East & Africa Contact Center As A Service Market Outlook Share, 2022 & 2030 (US$M)
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