China Contact Center As A Service Market Size & Outlook
China contact center as a service market, 2018-2030 (US$M)
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China contact center as a service market highlights
- The China contact center as a service market generated a revenue of USD 320.2 million in 2024 and is expected to reach USD 1,226.2 million by 2030.
- The China market is expected to grow at a CAGR of 25.7% from 2025 to 2030.
- In terms of segment, large enterprises was the largest revenue generating component in 2024.
- Small & Medium Enterprises is the most lucrative component segment registering the fastest growth during the forecast period.
Contact center as a service market data book summary
| Market revenue in 2024 | USD 320.2 million |
| Market revenue in 2030 | USD 1,226.2 million |
| Growth rate | 25.7% (CAGR from 2025 to 2030) |
| Largest segment | Large enterprises |
| Fastest growing segment | Small & Medium Enterprises |
| Historical data | 2018 - 2023 |
| Base year | 2024 |
| Forecast period | 2025 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Large Enterprises, Small & Medium Enterprises |
| Key market players worldwide | Alcatel-Lucent Enterprise, Avaya, Cisco Systems Inc, Enghouse Systems Ltd, Five9 Inc, Genesys, Microsoft Corp, NICE Ltd ADR, SAP SE, Siemens AG |
Other key industry trends
- In terms of revenue, China accounted for 5.5% of the global contact center as a service market in 2024.
- Country-wise, U.S. is expected to lead the global market in terms of revenue in 2030.
- In Asia Pacific, China contact center as a service market is projected to lead the regional market in terms of revenue in 2030.
- China is the fastest growing regional market in Asia Pacific and is projected to reach USD 1,226.2 million by 2030.
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Contact Center As A Service Market Scope
Contact Center As A Service Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|
China contact center as a service market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to contact center as a service market will help companies and investors design strategic landscapes.
Large enterprises was the largest segment with a revenue share of 63.21% in 2024. Horizon Databook has segmented the China contact center as a service market based on large enterprises, small & medium enterprises covering the revenue growth of each sub-segment from 2018 to 2030.
- China Contact Center As A Service Component Outlook (Revenue, USD Million, 2018-2030)
- Solution
- Customer Collaboration
- Dialer
- Interactive Voice Response
- Reporting & Analytics
- Call Recording
- Workforce Optimization
- Automatic Call Distribution
- Computer Telephony Integration
- Others Solution
- Service
- Integration & Deployment
- Training & Consulting
- Support & Maintenance
- Managed Services
- Solution
- China Contact Center As A Service Enterprise Size Outlook (Revenue, USD Million, 2018-2030)
- Large Enterprises
- Small & Medium Enterprises
- China Contact Center As A Service End Use Outlook (Revenue, USD Million, 2018-2030)
- Consumer Goods & Retail
- IT & Telecom
- Travel & Hospitality
- BFSI
- Healthcare
- Others End Use
- Government
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Target buyers of China contact center as a service market databook
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Our clientele includes a mix of contact center as a service market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of country-level data and insights on the China contact center as a service market , including forecasts for subscribers. This country databook contains high-level insights into China contact center as a service market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
Partial client list
China Service - Contact Center As A Service Market, 2024 - 2030 (US$M)
China Contact Center As A Service Market Outlook Share, 2024 & 2030 (US$M)
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