Customer Relationship Management Industry Data Book - Customer Experience Management, Customer Self-service Software, Digital Experience Platform, Sales force Automation Software, Sales Training Software, Marketing Automation Market Size, Share, Trends Analysis, And Segment Forecasts, 2023 - 2030

Published Date: Feb, 2023
Report ID: sector-report-00134
Format: Electronic (PDF)
Number of Pages: 650

Chapter 1. Methodology and Scope

1.1. Market Segmentation & Scope
1.2. Research Methodology
1.3. Information Procurement
1.3.1. Purchased Database
1.3.2. GVR’s Internal Database
1.3.3. List of Primary Sources
1.3.4. List of Secondary Sources
1.4. Information Analysis
1.4.1. Data Analysis Model
1.5. Market Formulation & Data Visualization
1.6. Data Validation & Publishing

Chapter 2. Executive Summary

2.1. Customer relationship management, by type, 2018 - 2030 (USD Million)
2.2. Customer relationship management, by component, 2018 - 2030 (USD Million)
2.3. Customer relationship management, by deployment, 2018 - 2030 (USD Million)
2.4. Customer relationship management, by enterprise size, 2018 - 2030 (USD Million)
2.5. Customer relationship management, by end use, 2018 - 2030 (USD Million)
2.6. Customer relationship management, by region, 2018 - 2030 (USD Million)

Chapter 3. Customer Relationship Management Market Variables, Trends, & Scope

3.1. Customer Relationship Management Market: Market Size and Growth Prospects
3.2. Customer Relationship Management Market : Value Chain Analysis
3.3. Customer Relationship Management Market : Market Dynamics
3.3.1. Market driver analysis
3.3.2. Market restraint analysis
3.4. Customer Relationship Management Market Analysis Tools
3.4.1. Customer Relationship Management Market - Porter’s Five Forces Analysis
3.4.2. Customer Relationship Management Market - PEST Analysis
3.5. Customer Relationship Management Market : COVID-19 Impact Analysis

Chapter 4. Type Outlook

4.1. Customer Experience Management
4.1.1. Global customer experience management market, 2018 - 2030 (USD Million)
4.1.2. Global customer experience management market by region, 2018 - 2030 (USD Million)
4.1.3. Global customer experience management market by component, 2018 - 2030 (USD Million)
4.1.4. Global customer experience management market by deployment, 2018 - 2030 (USD Million)
4.1.5. Global customer experience management market by enterprise size, 2018 - 2030 (USD Million)
4.1.6. Global customer experience management market by end use, 2018 - 2030 (USD Million)
4.2. Customer Self-service Software
4.2.1. Global customer self-service software market, 2018 - 2030 (USD Million)
4.2.2. Global customer self-service software market by region, 2018 - 2030 (USD Million)
4.2.3. Global customer self-service software market by component, 2018 - 2030 (USD Million)
4.2.4. Global customer self-service software market by deployment, 2018 - 2030 (USD Million)
4.2.5. Global customer self-service software market by enterprise size, 2018 - 2030 (USD Million)
4.2.6. Global customer self-service software market by end use, 2018 - 2030 (USD Million)
4.3. Digital Experience Platform
4.3.1. Global digital experience platform market, 2018 - 2030 (USD Million)
4.3.2. Global digital experience platform market by region, 2018 - 2030 (USD Million)
4.3.3. Global digital experience platform market by component, 2018 - 2030 (USD Million)
4.3.4. Global digital experience platform market by deployment, 2018 - 2030 (USD Million)
4.3.5. Global digital experience platform market by enterprise size, 2018 - 2030 (USD Million)
4.3.6. Global digital experience platform market by end use, 2018 - 2030 (USD Million)
4.4. Sales Force Automation Software
4.4.1. Global sales force automation software Market, 2018 - 2030 (USD Million)
4.4.2. Global sales force automation software market by region, 2018 - 2030 (USD Million)
4.4.3. Global sales force automation software market by component, 2018 - 2030 (USD Million)
4.4.4. Global sales force automation software market by deployment, 2018 - 2030 (USD Million)
4.4.5. Global sales force automation software market by enterprise size, 2018 - 2030 (USD Million)
4.4.6. Global sales force automation software market by end use, 2018 - 2030 (USD Million)
4.5. Sales Training Software
4.5.1. Global sales training software market, 2018 - 2030 (USD Million)
4.5.2. Global sales training software market by region, 2018 - 2030 (USD Million)
4.5.3. Global sales training software market by component, 2018 - 2030 (USD Million)
4.5.4. Global sales training software market by deployment, 2018 - 2030 (USD Million)
4.5.5. Global sales training software market by enterprise size, 2018 - 2030 (USD Million)
4.5.6. Global sales training software market by end use, 2018 - 2030 (USD Million)
4.6. Marketing Automation
4.6.1. Global marketing automation market, 2018 - 2030 (USD Million)
4.6.2. Global marketing automation market by region 2018 - 2030 (USD Million)
4.6.3. Global marketing automation market by component, 2018 - 2030 (USD Million)
4.6.4. Global marketing automation market by deployment, 2018 - 2030 (USD Million)
4.6.5. Global marketing automation market by enterprise size, 2018 - 2030 (USD Million)
4.6.6. Global marketing automation market end use, 2018 - 2030 (USD Million)

Chapter 5. Component Outlook

5.1. Software
5.1.1. Software market by region, 2018 - 2030 (USD Million)
5.2. Service
5.2.1. Service market by region, 2018 - 2030 (USD Million)

Chapter 6. Deployment Outlook

6.1. On-Premise
6.1.1. On- premise market by region, 2018 - 2030 (USD Million)
6.2. Cloud
6.2.1. Cloud market by region, 2018 - 2030 (USD Million)

Chapter 7. Enterprise Size Outlook

7.1. Large Enterprise
7.1.1. Large enterprise market by region, 2018 - 2030 (USD Million)
7.2. Small & Medium Enterprise
7.2.1. Small & medium market by region, 2018 - 2030 (USD Million)

Chapter 8. End Use Outlook

8.1. BFSI
8.1.1. BFSI market by region, 2018 - 2030 (USD Million)
8.2. Retail
8.2.1. Retail market by region, 2018 - 2030 (USD Million)
8.3. Healthcare
8.3.1. Healthcare market by region, 2018 - 2030 (USD Million)
8.4. Telecom & IT
8.4.1. Telecom & IT market by region, 2018 - 2030 (USD Million)
8.5. Discrete Manufacturing
8.5.1. Discrete manufacturing market by region, 2018 - 2030 (USD Million)
8.6. Government & Education
8.6.1. Government & education market by region, 2018 - 2030 (USD Million)
8.7. Others
8.7.1. Others market by region, 2018 - 2030 (USD Million)

Chapter 9. Regional Outlook

9.1. North America
9.1.1. North America customer relationship management market, 2018 - 2030 (USD Million)
9.1.2. North America customer relationship management market by type, 2018 - 2030 (USD Million)
9.1.3. North America customer relationship management market by component, 2018 - 2030 (USD Million)
9.1.4. North America customer relationship management market by deployment, 2018 - 2030 (USD Million)
9.1.5. North America customer relationship management market by enterprise size, 2018 - 2030 (USD Million)
9.1.6. North America customer relationship management market by end use, 2018 - 2030 (USD Million)
9.1.7. U.S.
9.1.7.1. U.S. customer relationship management market, 2018 - 2030 (USD Million)
9.1.7.2. U.S. customer relationship management market by type, 2018 - 2030 (USD Million)
9.1.7.3. U.S. customer relationship management market by component, 2018 - 2030 (USD Million)
9.1.7.4. U.S. customer relationship management market by deployment, 2018 - 2030 (USD Million)
9.1.7.5. U.S. customer relationship management market by enterprise size, 2018 - 2030 (USD Million)
9.1.7.6. U.S. Customer Relationship Management market by end use, 2018 - 2030 (USD Million)
9.1.8. Canada
9.1.8.1. Canada customer relationship management market, 2018 - 2030 (USD Million)
9.1.8.2. Canada customer relationship management market by type, 2018 - 2030 (USD Million)
9.1.8.3. Canada customer relationship management market by component, 2018 - 2030 (USD Million)
9.1.8.4. Canada customer relationship management market by deployment, 2018 - 2030 (USD Million)
9.1.8.5. Canada customer relationship management market by enterprise size, 2018 - 2030 (USD Million)
9.1.8.6. Canada customer relationship management market by end use, 2018 - 2030 (USD Million)
9.2. Europe
9.2.1. Europe customer relationship management market, 2018 - 2030 (USD Million)
9.2.2. Europe customer relationship management market by type, 2018 - 2030 (USD Million)
9.2.3. Europe customer relationship management market by component, 2018 - 2030 (USD Million)
9.2.4. Europe customer relationship management market by deployment, 2018 - 2030 (USD Million)
9.2.5. Europe customer relationship management market by enterprise size, 2018 - 2030 (‘USD Million)
9.2.6. Europe customer relationship management market by end use, 2018 - 2030 (‘USD Million)
9.2.7. Germany
9.2.7.1. Germany customer relationship management market, 2018 - 2030 (USD Million)
9.2.7.2. Germany customer relationship management market by type, 2018 - 2030 (USD Million)
9.2.7.3. Germany customer relationship management market by component, 2018 - 2030 (USD Million)
9.2.7.4. Germany customer relationship management market by deployment, 2018 - 2030 (USD Million)
9.2.7.5. Germany customer relationship management market by enterprise size, 2018 - 2030 (USD Million)
9.2.7.6. Germany customer relationship management market by end use, 2018 - 2030 (USD Million)
9.2.8. U.K.
9.2.8.1. U.K. customer relationship management market, 2018 - 2030 (USD Million)
9.2.8.2. U.K. customer relationship management market by type, 2018 - 2030 (USD Million)
9.2.8.3. U.K. customer relationship management market by component, 2018 - 2030 (USD Million)
9.2.8.4. U.K. customer relationship management market by deployment, 2018 - 2030 (USD Million)
9.2.8.5. U.K. customer relationship management market by enterprise size, 2018 - 2030 (USD Million)
9.2.8.6. U.K. customer relationship management market by end use, 2018 - 2030 (USD Million)
9.2.9. France
9.2.9.1. France customer relationship management market, 2018 - 2030 (USD Million)
9.2.9.2. France customer relationship management market by type, 2018 - 2030 (USD Million)
9.2.9.3. France customer relationship management market by component, 2018 - 2030 (USD Million)
9.2.9.4. France customer relationship management market by deployment, 2018 - 2030 (USD Million)
9.2.9.5. France customer relationship management market by enterprise size, 2018 - 2030 (USD Million)
9.2.9.6. France customer relationship management market by end use, 2018 - 2030 (USD Million)
9.2.10. Italy
9.2.10.1. Italy customer relationship management market, 2018 - 2030 (USD Million)
9.2.10.2. Italy customer relationship management market by type, 2018 - 2030 (USD Million)
9.2.10.3. Italy customer relationship management market by component, 2018 - 2030 (USD Million)
9.2.10.4. Italy customer relationship management market by deployment, 2018 - 2030 (USD Million)
9.2.10.5. Italy customer relationship management market by enterprise size, 2018 - 2030 (USD Million)
9.2.10.6. Italy customer relationship management market by end use, 2018 - 2030 (USD Million)
9.3. Asia Pacific
9.3.1. Asia Pacific customer relationship management market, 2018 - 2030 (USD Million)
9.3.2. Asia Pacific customer relationship management market by type, 2018 - 2030 (USD Million)
9.3.3. Asia Pacific customer relationship management market by component, 2018 - 2030 (USD Million)
9.3.4. Asia Pacific customer relationship management market by deployment, 2018 - 2030 (USD Million)
9.3.5. Asia Pacific customer relationship management market by enterprise size, 2018 - 2030 (USD Million)
9.3.6. Asia Pacific customer relationship management market by end use, 2018 - 2030 (USD Million)
9.3.7. China
9.3.7.1. China customer relationship management market, 2018 - 2030 (USD Million)
9.3.7.2. China customer relationship management market by type, 2018 - 2030 (USD Million)
9.3.7.3. China customer relationship management market by component, 2018 - 2030 (USD Million)
9.3.7.4. China customer relationship management market by deployment, 2018 - 2030 (USD Million)
9.3.7.5. China customer relationship management market by enterprise size, 2018 - 2030 (USD Million)
9.3.7.6. China customer relationship management market by end use, 2018 - 2030 (USD Million)
9.3.8. India
9.3.8.1. India customer relationship management market, 2018 - 2030 (USD Million)
9.3.8.2. India customer relationship management market by type, 2018 - 2030 (USD Million)
9.3.8.3. India customer relationship management market by component, 2018 - 2030 (USD Million)
9.3.8.4. India customer relationship management market by deployment, 2018 - 2030 (USD Million)
9.3.8.5. India customer relationship management market by enterprise size, 2018 - 2030 (USD Million)
9.3.8.6. India customer relationship management market by end use, 2018 - 2030 (USD Million)
9.3.9. Japan
9.3.9.1. Japan customer relationship management market, 2018 - 2030 (USD Million)
9.3.9.2. Japan customer relationship management market by type, 2018 - 2030 (USD Million)
9.3.9.3. Japan customer relationship management market by component, 2018 - 2030 (USD Million)
9.3.9.4. Japan customer relationship management market by deployment, 2018 - 2030 (USD Million)
9.3.9.5. Japan customer relationship management market by enterprise size, 2018 - 2030 (USD Million)
9.3.9.6. Japan customer relationship management market by end use, 2018 - 2030 (USD Million)
9.3.10. Australia
9.3.10.1. Australia customer relationship management market, 2018 - 2030 (USD Million)
9.3.10.2. Australia customer relationship management market by type, 2018 - 2030 (USD Million)
9.3.10.3. Australia customer relationship management market by component, 2018 - 2030 (USD Million)
9.3.10.4. Australia customer relationship management market by deployment, 2018 - 2030 (USD Million)
9.3.10.5. Australia customer relationship management market by enterprise size, 2018 - 2030 (USD Million)
9.3.10.6. Australia customer relationship management market by end use, 2018 - 2030 (USD Million)
9.4. Latin America
9.4.1. Latin America customer relationship management market, 2018 - 2030 (USD Million)
9.4.2. Latin America customer relationship management market by type, 2018 - 2030 (USD Million)
9.4.3. Latin America customer relationship management market by component, 2018 - 2030 (USD Million)
9.4.4. Latin America customer relationship management market by deployment, 2018 - 2030 (USD Million)
9.4.5. Latin America customer relationship management market by enterprise size, 2018 - 2030 (USD Million)
9.4.6. Latin America customer relationship management market by end use, 2018 - 2030 (USD Million)
9.4.7. Brazil
9.4.7.1. Brazil customer relationship management market, 2018 - 2030 (USD Million)
9.4.7.2. Brazil customer relationship management market by type, 2018 - 2030 (USD Million)
9.4.7.3. Brazil customer relationship management market by component, 2018 - 2030 (USD Million)
9.4.7.4. Brazil customer relationship management market by deployment, 2018 - 2030 (USD Million)
9.4.7.5. Brazil customer relationship management market by enterprise size, 2018 - 2030 (USD Million)
9.4.7.6. Brazil customer relationship management market by end use, 2018 - 2030 (USD Million)
9.4.8. Mexico
9.4.8.1. Mexico customer relationship management, 2018 - 2030 (USD Million)
9.4.8.2. Mexico customer relationship management by type, 2018 - 2030 (USD Million)
9.4.8.3. Mexico customer relationship management by component, 2018 - 2030 (USD Million)
9.4.8.4. Mexico customer relationship management by deployment, 2018 - 2030 (USD Million)
9.4.8.5. Mexico customer relationship management by enterprise size, 2018 - 2030 (USD Million)
9.4.8.6. Mexico customer relationship management by end use, 2018 - 2030 (USD Million)
9.5. Middle East and Africa
9.5.1. Middle East and Africa customer relationship management market, 2018 - 2030 (USD Million)
9.5.2. Middle East and Africa customer relationship management by type, 2018 - 2030 (USD Million)
9.5.3. Middle East and Africa customer relationship management market by component, 2018 - 2030 (USD Million)
9.5.4. Middle East and Africa customer relationship management by deployment, 2018 - 2030 (USD Million)
9.5.5. Middle East and Africa customer relationship management by enterprise size, 2018 - 2030 (USD Million)
9.5.6. Middle East and Africa customer relationship management by end use, 2018 - 2030 (USD Million)

Chapter 10. Competitive Analysis

10.1. Recent Developments & Impact Analysis, by Key Market Participants
10.2. Company Categorization
10.2.1. Innovators
10.2.2. Market Leaders
10.3. Vendor Landscape
10.3.1. Key Company Analysis, 2022
10.4. Company Profiles
10.4.1. Adobe Inc.
10.4.1.1. Company Overview
10.4.1.2. Financial Performance
10.4.1.3. Product Benchmarking
10.4.1.4. Recent Developments
10.4.2. IBM Corporation
10.4.2.1. Company Overview
10.4.2.2. Financial Performance
10.4.2.3. Product Benchmarking
10.4.2.4. Recent Developments
10.4.3. Salesforce.com, Inc.
10.4.3.1. Company Overview
10.4.3.2. Financial Performance
10.4.3.3. Product Benchmarking
10.4.3.4. Recent Developments
10.4.4. Microsoft Corporation
10.4.4.1. Company Overview
10.4.4.2. Financial Performance
10.4.4.3. Product Benchmarking
10.4.4.4. Recent Developments
10.4.5. Oracle Corporation
10.4.5.1. Company Overview
10.4.5.2. Financial Performance
10.4.5.3. Product Benchmarking
10.4.5.4. Recent Developments
10.4.6. Creatio
10.4.6.1. Company Overview
10.4.6.2. Financial Performance
10.4.6.3. Product Benchmarking
10.4.6.4. Recent Developments
10.4.7. Sitecore
10.4.7.1. Company Overview
10.4.7.2. Financial Performance
10.4.7.3. Product Benchmarking
10.4.7.4. Recent Developments
10.4.8. SAP SE
10.4.8.1. Company Overview
10.4.8.2. Financial Performance
10.4.8.3. Product Benchmarking
10.4.8.4. Recent Developments
10.4.9. Acquia Inc.
10.4.9.1. Company Overview
10.4.9.2. Financial Performance
10.4.9.3. Product Benchmarking
10.4.9.4. Recent Developments
10.4.9.5. Recent Developments
10.4.10. Open Text Corporation
10.4.10.1. Company Overview
10.4.10.2. Financial Performance
10.4.10.3. Product Benchmarking
10.4.10.4. Recent Developments

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