Chapter 1. Methodology and Scope
1.1. Market Segmentation & Scope
1.2. Research Methodology
1.3. Research Scope & Assumption
1.4. Information Procurement
1.4.1. Purchased Database
1.4.2. GVR’s Internal Database
1.4.3. Secondary Sources & Third-Party Perspectives
1.4.4. Primary Research
1.5. Information Analysis
1.5.1. Data Analysis Models
1.6. Market Formulation & Data Visualization
1.7. Data Validation & Publishing
Chapter 2. IT Services Outsourcing Market Intelligence
2.1. Category Definition
2.2. Category Intelligence
2.2.1. Market Size
2.2.2. Trends
2.2.3. Drivers
2.2.4. Challenges
2.2.5. Segmental Outlook
2.2.6. Regional Outlook
2.3. Technology
2.3.1. Emerging Technology
2.3.2. Best Practices in the Industry
2.4. Regulatory Landscape
2.5. Porter’s Five Forces Analysis
2.5.1. Bargaining power of suppliers
2.5.2. Bargaining power of buyers
2.5.3. Threat of substitutes
2.5.4. Threat of new entrants
2.5.5. Competitive rivalry
Chapter 3. IT Services Outsourcing Market Supplier Intelligence
3.1. Identification of top 12 service providers
3.1.1. Accenture plc
3.1.2. Atos SE
3.1.3. Capgemini Services SAS
3.1.4. Cognizant Technology Solutions Corporation
3.1.5. DXC Technology Company
3.1.6. HCL Technologies Limited
3.1.7. Infosys Limited
3.1.8. International Business Machines (IBM) Corporation
3.1.9. NTT DATA Group Corporation
3.1.10. TATA Consultancy Services Limited
3.1.11. Wipro Limited
3.1.12. WNS (Holdings) Ltd.
3.2. IT Services Outsourcing Supply Chain Analysis
3.3. IT Services Outsourcing Supplier Landscape
3.4. IT Services Outsourcing Supplier Ranking Methodology
3.4.1. Supplier Operational Capabilities
3.4.1.1. Geographical Service Provision
3.4.1.2. Industries Served
3.4.1.3. Years in Service
3.4.1.4. Revenue Generated
3.4.1.5. Employee Strength
3.4.1.6. Certifications
3.4.2. Supplier Functional Capabilities
3.4.2.1. Custom Software Development
3.4.2.2. Infrastructure Management
3.4.2.3. Cloud Services
3.4.2.4. Cybersecurity
3.4.2.5. Quality Assurance & Testing
3.4.2.6. Technical Support
3.4.2.7. Others
3.5. IT Services Outsourcing Supplier Scoring Criteria
3.6. IT Services Outsourcing Supplier Positional Matrix (SPM)
3.6.1. Rulers
3.6.2. Challengers
3.6.3. Loungers
3.6.4. Niches
3.7. IT Services Outsourcing Supplier Market Concentration
3.7.1. Industry structure
3.8. Recommended IT Services Outsourcing Service Providers
3.8.1. Supplier 1 with detailed profile
3.8.2. Supplier 2 with detailed profile
3.8.3. Supplier 3 with detailed profile
Chapter 4. Competitive Landscape
4.1. Recent Supplier Developments with Measured Impact
4.1.1. Joint Ventures
4.1.2. Mergers & Acquisitions
4.1.3. Collaborations or Partnerships
4.1.4. Other major developments
4.2. Supply-Demand Analysis
4.2.1. Supply Analysis
4.2.2. Demand Analysis
Chapter 5. IT Services Outsourcing Pricing and Cost Intelligence
5.1. Cost Structure Overview
5.1.1. Setup Costs (Infrastructure, Transition, and Migration)
5.1.2. Labor
5.1.3. Software Licensing Fee for Service Provider
5.1.4. Rent & Utilities
5.1.5. Maintenance & Upgradation
5.1.6. Others
5.2. Pricing Intelligence
5.2.1. IT Services Outsourcing Rates, by Service Provider
5.2.1.1. Break-fix IT service provider
5.2.1.2. Co-managed IT service provider
5.2.1.3. Managed IT service provider
5.2.1.4. Direct Outsourcing service provider
5.2.2. IT Services Outsourcing Rates, by Region
5.2.3. Factors Influencing the rates of IT Services Outsourcing
5.2.3.1. Complexity & Scope of Project
5.2.3.2. Service Provider’s Geographic Location
5.2.3.3. Tools & Technology Stack
5.2.3.4. Level of Expertise and Skills
5.2.3.5. Timeline of the Project
5.2.3.6. Unique Customization Requirements
5.2.3.7. Flexibility & Scalability
5.2.3.8. Collaboration & Communication Needs
5.2.3.9. Considerations Pertaining to Compliance
5.2.3.10. Maintenance & Support Required Post Implementation of Project
5.2.3.11. Others
5.2.4. Pricing Model Analysis
5.2.4.1. Cost plus or,
5.2.4.2. Volume based or,
5.2.4.3. Value based or,
5.2.4.4. Dynamic pricing model or,
5.2.4.5. Competitive pricing model or,
5.2.4.6. Others
5.2.5. IT Services Outsourcing Rates - Supplier’s Quotation
Chapter 6. Sourcing Intelligence
6.1. Engagement Model
6.1.1. Fully Outsourcing Model or,
6.1.2. Partial/Hybrid Outsourcing Model or,
6.1.3. In-house Product Development Model or,
6.1.4. Shared Service Model
6.2. Operating Model
6.2.1. Basic Provider or,
6.2.2. Approved Provider or,
6.2.3. Performance-based Model or,
6.2.4. Others
6.3. KPI/SLA Elements
6.4. Negotiation Strategies
6.5. LCC/BCC Sourcing Analysis
6.5.1. India
6.5.2. Philippines
6.5.3. Mexico
6.5.4. Poland
6.5.5. Vietnam
6.5.6. Insights on top 2 LCC/BCC Countries
6.5.7. Growth of IT Service Outsourcing Industry in India
Component wise cost break down for better negotiation for the client, highlights the key cost drivers in the market with future price fluctuation for different materials (e.g.: steel, aluminum, etc.) used in the production process
Offering cost transparency for different products / services procured by the client. A typical report involves 2-3 case scenarios helping clients to select the best suited engagement with the supplier
Determining and forecasting salaries for specific skill set labor to make decision on outsourcing vs in-house.
A typical newsletter study by capturing latest information for specific suppliers related to: M&As, technological innovations, expansion, litigations, bankruptcy etc.