Customer Relationship Management (CRM) Procurement Intelligence Report, 2023 - 2030 (Revenue Forecast, Supplier Ranking & Matrix, Emerging Technologies, Pricing Models, Cost Structure, Engagement & Operating Model, Competitive Landscape)

Research Scope & Content Outline

Chapter 1. Methodology and Scope
                    1.1. Market Segmentation & Scope
                    1.2. Research Methodology
                    1.3. Research Scope & Assumption
                    1.4. Information Procurement
                         1.4.1. Purchased Database
                         1.4.2. GVR’s Internal Database
                         1.4.3. Secondary Sources & Third-Party Perspectives
                         1.4.4. Primary Research
                    1.5. Information Analysis
                         1.5.1. Data Analysis Models
                    1.6. Market Formulation & Data Visualization
                    1.7. Data Validation & Publishing
Chapter 2. Customer Relationship Management Market Intelligence
                    2.1. Category Definition
                    2.2. Category Intelligence
                         2.2.1. Market Size
                         2.2.2. Trends
                         2.2.3. Drivers
                         2.2.4. Challenges
                         2.2.5. Segmental Outlook
                         2.2.6. Regional Outlook
                    2.3. Technology
                         2.3.1. Emerging Technology
                         2.3.2. Best Practices in the Industry
                    2.4. Regulatory Landscape
                    2.5. Porter’s Five Forces Analysis
                         2.5.1. Bargaining power of suppliers
                         2.5.2. Bargaining power of buyers
                         2.5.3. Threat of substitutes
                         2.5.4. Threat of new entrants
                         2.5.5. Competitive rivalry
Chapter 3. Customer Relationship Management Market Supplier Intelligence
                    3.1. Identification of top 12 suppliers
                         3.1.1. Creatio  Ltd.
                         3.1.2. Freshworks Inc.
                         3.1.3. HubSpot, Inc.
                         3.1.4. Insightly, Inc.
                         3.1.5. monday.com Ltd.
                         3.1.6. Nextiva, Inc.
                         3.1.7. Nutshell, Inc.
                         3.1.8. Oracle Corporation
                         3.1.9. Pipedrive
                         3.1.10. Salesforce, Inc.
                         3.1.11. SAP SE
                         3.1.12. Zoho Corporation Pvt. Ltd.
                    3.2. Customer Relationship Management Supply Chain Analysis
                    3.3. Customer Relationship Management Supplier Landscape
                    3.4. Customer Relationship Management Supplier Ranking Methodology
                         3.4.1. Supplier Operational Capabilities
                              3.4.1.1. Industries Served
                              3.4.1.2. Revenue Generated
                              3.4.1.3. Employee Strength
                              3.4.1.4. Geographical Service Provisions
                              3.4.1.5. Years in Service
                              3.4.1.6. Certifications
                              3.4.1.7. Key Clients
                         3.4.2. Supplier Functional Capabilities
                              3.4.2.1. Customer Services
                              3.4.2.2. Customer Experience Management
                              3.4.2.3. CRM Analytics
                              3.4.2.4. Marketing Automation
                              3.4.2.5. Salesforce Automation
                              3.4.2.6. Others
                    3.5. Customer Relationship Management Supplier Scoring Criteria
                    3.6. Customer Relationship Management Supplier Positional Matrix (SPM)
                         3.6.1. Rulers
                         3.6.2. Challengers
                         3.6.3. Loungers
                         3.6.4. Niches
                    3.7. Customer Relationship Management Supplier Market Concentration
                         3.7.1. Industry structure
                    3.8. Recommended Customer Relationship Management Service Providers
                         3.8.1. Supplier 1 with detailed profile
                         3.8.2. Supplier 2 with detailed profile
                         3.8.3. Supplier 3 with detailed profile
Chapter 4. Competitive Landscape
                    4.1. Recent Supplier Developments with Measured Impact
                         4.1.1. Joint Ventures
                         4.1.2. Mergers & Acquisitions
                         4.1.3. Collaborations or Partnerships
                         4.1.4. Other major developments
                    4.2. Supply-Demand Analysis
                         4.2.1. Supply Analysis
                         4.2.2. Demand Analysis
Chapter 5. Customer Relationship Management Pricing and Cost Intelligence
                    5.1. Cost Structure Overview
                         5.1.1. Labor Cost
                         5.1.2. Software Implementation Cost
                         5.1.3. Staff Training Cost
                         5.1.4. Technical Support Cost
                         5.1.5. Licensing Cost
                         5.1.6. Maintenance Cost
                         5.1.7. Others
                    5.2. Pricing Intelligence
                         5.2.1. Factors Influencing the Prices of Customer Relationship Management Tools
                         5.2.2. CRM Development Cost Breakdown
                         5.2.3. Pricing Model Analysis
                              5.2.3.1. Service-based or,
                              5.2.3.2. Cost plus or,
                              5.2.3.3. Volume based or,
                              5.2.3.4. Value based or,
                              5.2.3.5. Dynamic pricing model or,
                              5.2.3.6. Competitive pricing model or,
                              5.2.3.7. Others
                         5.2.4. Customer Relationship Management Tools Prices - Supplier’s Quotation
Chapter 6. Sourcing Intelligence
                    6.1. Engagement Model
                         6.1.1. Fully Outsourcing Model or,
                         6.1.2. Partial/Hybrid Outsourcing Model or,
                         6.1.3. In-house Product Development Model or,
                         6.1.4. Shared Service Model
                    6.2. Operating Model
                         6.2.1. Basic Provider or,
                         6.2.2. Approved Provider or,
                         6.2.3. Performance-based Model or,
                         6.2.4. Others
                    6.3. KPI/SLA Elements
                    6.4. Negotiation Strategies
                    6.5. LCC/BCC Sourcing Analysis
                         6.5.1. India
                         6.5.2. Philippines
                         6.5.3. Poland
                         6.5.4. U.S.
                         6.5.5. Vietnam
                         6.5.6. Insights on top 2 LCC/BCC Countries
                    6.6. IT Spending in India