Call Center Service Procurement Intelligence Report, 2023 - 2030 (Revenue Forecast, Supplier Ranking & Matrix, Emerging Technologies, Pricing Models, Cost Structure, Engagement & Operating Model, Competitive Landscape)

Research Scope & Content Outline

Chapter 1. Methodology and Scope
                    1.1. Market Segmentation & Scope
                    1.2. Research Methodology
                    1.3. Research Scope & Assumption
                    1.4. Information Procurement
                         1.4.1. Purchased Database
                         1.4.2. GVR’s Internal Database
                         1.4.3. Secondary Sources & Third-Party Perspectives
                         1.4.4. Primary Research
                    1.5. Information Analysis
                         1.5.1. Data Analysis Models
                    1.6. Market Formulation & Data Visualization
                    1.7. Data Validation & Publishing
Chapter 2. Call Center Service Market Intelligence
                    2.1. Category Definition
                    2.2. Category Intelligence
                         2.2.1. Market Size
                         2.2.2. Trends
                         2.2.3. Drivers
                         2.2.4. Challenges
                         2.2.5. Segmental Outlook
                         2.2.6. Regional Outlook
                    2.3. Technology
                         2.3.1. Emerging Technology
                         2.3.2. Best Practices in the Industry
                    2.4. Regulatory Landscape
                    2.5. Porter’s Five Forces Analysis
                         2.5.1. Bargaining power of suppliers
                         2.5.2. Bargaining power of buyers
                         2.5.3. Threat of substitutes
                         2.5.4. Threat of new entrants
                         2.5.5. Competitive rivalry
Chapter 3. Call Center Service Market Supplier Intelligence
                    3.1. Identification of top 10 suppliers
                         3.1.1. [24]7.ai, Inc.
                         3.1.2. Alorica Inc.
                         3.1.3. Atento Spain Holdco, S.L.U.
                         3.1.4. Concentrix Corporation
                         3.1.5. Entel S.A.
                         3.1.6. Foundever
                         3.1.7. Genpact
                         3.1.8. IBEX Global Solutions, Inc.
                         3.1.9. Intrado Life & Safety, Inc.
                         3.1.10. TD SYNNEX Corporation
                    3.2. Call Center Service Supply Chain Analysis
                    3.3. Call Center Service Supplier Landscape
                    3.4. Call Center Service Supplier Ranking Methodology
                         3.4.1. Supplier Operational Capabilities
                              3.4.1.1. Industries Served
                              3.4.1.2. Employee Strength
                              3.4.1.3. Revenue Generated
                              3.4.1.4. Key Clients
                              3.4.1.5. Geographical Presence
                              3.4.1.6. Years in Service
                         3.4.2. Supplier Functional Capabilities
                              3.4.2.1. Type of Deployment
                                   3.4.2.1.1. On-Premise
                                   3.4.2.1.2. Cloud-Based
                              3.4.2.2. Type
                                   3.4.2.2.1. Voice-Based
                                   3.4.2.2.2. Text-Based
                                   3.4.2.2.3. Social Media-Based
                              3.4.2.3. Use of Technology
                                   3.4.2.3.1. Chatbots, Automated Call Director
                                   3.4.2.3.2. Caller Analytics Tool
                                   3.4.2.3.3. Process Automation Tool
                    3.5. Call Center Service Supplier Scoring Criteria
                    3.6. Call Center Service Supplier Positional Matrix (SPM)
                         3.6.1. Rulers
                         3.6.2. Challengers
                         3.6.3. Loungers
                         3.6.4. Niches
                    3.7. Call Center Service Supplier Market Concentration
                         3.7.1. Industry structure
                    3.8. Recommended Call Center Service Suppliers
                         3.8.1. Supplier 1 with detailed profile
                         3.8.2. Supplier 2 with detailed profile
                         3.8.3. Supplier 3 with detailed profile
Chapter 4. Competitive Landscape
                    4.1. Recent Supplier Developments with Measured Impact
                         4.1.1. Joint Ventures
                         4.1.2. Mergers & Acquisitions
                         4.1.3. Collaborations or Partnerships
                         4.1.4. Other major developments
                    4.2. Supply-Demand Analysis
                         4.2.1. Supply Analysis
                         4.2.2. Demand Analysis
Chapter 5. Call Center Service Pricing and Cost Intelligence
                    5.1. Cost Structure Overview
                         5.1.1. Upkeep & Maintenance
                         5.1.2. Staffing
                         5.1.3. Fixed Overheads
                         5.1.4. Variable Overheads
                    5.2. Pricing Intelligence
                         5.2.1. Factors Influencing the Prices for Call Center Service
                         5.2.2. Pricing Model Analysis
                              5.2.2.1. Value-based pricing or,
                              5.2.2.2. Volume-based pricing or,
                              5.2.2.3. Competition-based pricing or,
                              5.2.2.4. Subscription-based pricing or,
                              5.2.2.5. Others
                         5.2.3. Call Center Service Prices - Supplier’s Quotation
Chapter 6. Sourcing Intelligence
                    6.1. Engagement Model
                         6.1.1. Fully Outsourcing Model or,
                         6.1.2. Partial/Hybrid Outsourcing Model or,
                         6.1.3. In-house Product Development Model or,
                         6.1.4. Shared Service Model
                    6.2. Operating Model
                         6.2.1. Basic Provider or,
                         6.2.2. Approved Provider or,
                         6.2.3. Performance-based Model or,
                         6.2.4. Others
                    6.3. KPI/SLA Elements
                    6.4. Negotiation Strategies
                    6.5. LCC/BCC Sourcing Analysis
                         6.5.1. Philippines
                         6.5.2. India
                         6.5.3. U.S.
                         6.5.4. China
                         6.5.5. U.K.
                         6.5.6. Insights on top 2 LCC/BCC Countries