Web Real-Time Communication Market Size, Share & Trends Analysis Report By Component (Solutions, Services), By Device (Smartphone & Tablets, PCs), By End Use, By Region, And Segment Forecasts, 2025 - 2030

Market Size & Trends

The global web real-time communication market size was valued at USD 8.71 billion in 2024 and is projected to grow at a CAGR of 45.7% from 2025 to 2030. Increasing demand from large enterprises operating at a global scale, rising dependency of businesses on web real-time communication, growing availability and accessibility of high-speed internet connections, and increasing ubiquity of smart devices are some of the key growth drivers for this market.

A web real-time communication solution is an open-source assembly of communication protocols and application programming interfaces to enable real-time communication processing through web browsers and mobile applications. This technology has initiated numerous changes in business operations of various industries, including IT and telecom, retail, media and entertainment, healthcare, and others.

The rapid pace of technology transformation has fueled demand for automation and software-based solutions for process monitoring and seamless business management. The growing penetration of smart and connected devices, increasing 5G rollouts, rising number of internet users, and infrastructure enhancements initiated by various governments are adding to the growth opportunities for this market.

For instance, in October 2024, government agencies in Abu Dhabi announced the launch of various projects and signed numerous Memoranda of Understanding regarding public service transformations. This included collaboration between Abu Dhabi Police and global technology organization e & for enhanced communication and infrastructure sharing. They further declared cooperation with Huawei in manufacturing smart devices and systems.

Component Insights

Based on the component, the solutions segment dominated the global market with revenue share of 69.6% in 2024. The common solutions include voice calling & conferences, video calls & conferences, message & file sharing, and session controllers. Increasing adoption of hybrid work practices, rising demand for effective video conferencing solutions, devices, and control assistance, growth in remote work culture in multiple organizations, availability of high-performance internet, and widespread use of devices such as smartphones, PCs, and tablets are contributing to the growth of this market.

The services segment is expected to experience the fastest CAGR of 50.5% during the forecast period owing to an increase in demand for support and maintenance services, the rising use of video conferencing solutions to facilitate hybrid work culture, growing focus of organizations on enabling resources with advanced technology assistance, and demand for support ecosystem services are some of the significant factors fueling the growth of this segment.

Devices Insights

The smartphones and tablets segment held the largest revenue share of this market in 2024. Growing penetration of smartphone technology, cost-effectiveness and affordability enabled by innovation, rising availability in global markets, continuous new product launches, ongoing research regarding further progress of features and software capabilities, ease of use, and others are primary growth driving aspects for this segment. Discounts and offers provided by e-commerce businesses, robust repair & replacement ecosystem, financial support offered by BFSI businesses for the purchase of new devices, and more are adding to the growth opportunities for this market.

The PC segment is anticipated to experience a significant CAGR from 2025 to 2030. Extensive utilization of high-performance devices in large enterprises, a substantial share of utilization by government authorities, advanced capacities offered through customized systems to perform specific functions, technological developments, availability of high-speed connections for commercial use, and cost-effectiveness are some key growth drivers.

End Use Insights

Based on end use, the IT & telecom industry dominated the global market in 2024 due to modern communications' dependability on information technology-driven devices and telecom industry networks. Rising investments by governments worldwide in enhancing existing networks and developing network capabilities are also contributing to the growth of this segment. For instance, in March 2024, Intel Corporation, one of the key technology and innovation industry participants, the U.S. Department of Commerce, entered a non-binding preliminary memorandum of terms (PMT) agreement for nearly USD 8.5 billion direct funding for commercial semiconductor projects to Intel. The proposed financing is for Arizona, New Mexico, Oregon, and Ohio based projects of the company.

The healthcare sector is expected to experience the fastest CAGR from 2025 to 2030. Use of telehealth and remote monitoring equipment, increasing modern technology-driven practices such as digital surgeries, remote consulting, reduced costs, enhanced patient outcomes, improved collaboration among professional teams and different departments in a single facility or multi-facilities, and reduced risks of hospital-acquired infections are some of the key growth driving factors for this segment.

Regional Insights

North America web real-time communication market dominated the global industry with revenue share of 33.4% in 2024. Large-scale investments in network enhancements by key telecom sector market participants, government funding and support for improved real-time communication capabilities, rising use of smartphone devices for video calling, the presence of a robust IT and technology industry, and the presence of a diverse population and workforce in the region are the aspects contributing to the growth of this market.

U.S. Web Real-Time Communication Market Trends

The U.S. web real-time communication market held the regional market's largest revenue share, accounting for 81.3% in 2024. Advanced network capabilities, innovation in information and communication technology, ongoing research in the institutes and organizations, presence of multiple large enterprises from end-user industries, rising availability of smartphones and other technology devices, enhanced offerings by broadband service providers, global reach of various businesses and robust IT industry operations in different parts of the country expected to generate upsurge in demand for web real-time communication market.

Europe Web Real-Time Communication Market Trends

Europe was identified as one of the lucrative regions for global web real-time communication market in 2024 due to multiple factors such as rapid pace of digital transformation, increasing focus on digitization of business process, increasing availability of advanced networks, unprecedented growth in ubiquity of smartphone and other devices, large scale use of video conferencing and voice conferencing services by enterprises and accessibility to high performance internet connections.

Germany held a significant revenue share of the regional industry in 2024. Strong manufacturing industry operations with growing inclusion of advanced technologies, rising availability of enhanced networks, increasing use of smart devices and government support for expansion of high performance communication networks equipped with advanced technology features and ground support are adding to the growth opportunities for this market.

Asia Pacific Web Real-Time Communication Market Trends

Asia Pacific web real time communication market is projected to grow at fastest CAGR of 48.6% from 2025 to 2030. Large infrastructure enhancement projects initiated by organizations and governments, unprecedented growth in accessibility and availability of high-speed internet, robust network capabilities, presence of large consumer groups for smart devices, and availability of advanced hardware and software technologies in the region are some of the key growth driving aspects for this market.

China dominated the regional market for web real-time communication in 2024 owing to its large population, unceasing growth in internet use, technology advancements adopted by telecom industry participants, and rising government support for research and innovation associated with key communication technologies and enterprise use.

Key Web Real-Time Communication Company Insights

Some of the key companies operating in the web real-time communication market include AT&T Inc., Cisco Systems Inc., Avaya Inc., Oracle, Quobis, and others. Key companies are adopting strategies such as innovation, enhanced research and development, technology upgrades, collaborations, partnerships with governments, and more to address the growing competition and increasing consumer demand.

• AT&T Inc., one of the prominent companies in the communication technology industry, offers high-performance networks and connections for wireless communication, 5G coverage, internet and fiber, business services, public sector support, network disaster recovery, technology solutions, and innovation.

• Cisco Systems Inc., a major market participant in digital communication technology, provides software, network solutions, and cyber security offerings to multiple customers and businesses worldwide.

Recent Developments

• In October 2024, NEC Corporation, one of the key companies in IT and network technologies, announced that it is joining forces with Cisco Systems Inc. to deliver newly developed private 5G network solutions to its clients. Equipped with architecture comprising Cisco 5G SA Core and a Cloud Control Centre and NEC’s services, such as validated radio network and systems integration, it is considered one of the next steps in advancing network integration capabilities and delivering effective solutions to global enterprises.

• In May 2024, Poly, one of the brands by HP Development Company, L.P., introduced next-generation audio and video solutions, especially designed for hybrid workforce. To enhance Microsoft Teams Rooms experience, it launched Poly Studio Base Kit G9 Plus, an extraordinary technology driven solution equipped with Poly TC10 controller and HP Mini IP PC G9. In July 2024, it also introduced Poly VideoOS 4.3.

Web Real-Time Communication Market Report Scope

Global Web Real-Time Communication Market Report Segmentation

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2018 to 2030. For this study, Grand View Research has segmented the global web real-time communication market report based on component, device, end use and region.

• Component Outlook (Revenue, USD Billion, 2018 - 2030)

  • Solutions

  • Services

    • Voice Calling & Conference

    • Video Calling & Conference

    • Message & File Sharing

    • Others

• Device Outlook (Revenue, USD Billion, 2018 - 2030)

  • Smartphones & Tablets

  • PCs

  • Others

• End Use Outlook (Revenue, USD Billion, 2018 - 2030)

  • Retail

  • BFSI

  • IT & Telecom

  • Media & Entertainment

  • Healthcare

  • Others

• Regional Outlook (Revenue, USD Billion, 2018 - 2030)

  • North America

    • U.S.

    • Canada

    • Mexico

  • Europe

    • Germany

    • UK

    • France

  • Asia Pacific

    • China

    • India

    • Japan

    • Australia

    • South Korea

  • Latin America

    • Brazil

  • MEA

    • UAE

    • Saudi Arabia

    • South Africa