Dispatch Console Market Size, Share & Trends Analysis Report By Type (Hardware, Software), By Application (Transportation, Public Safety), By Region, And Segment Forecasts, 2021 - 2028

Report Overview

The global dispatch console market size was valued at USD 1.65 billion in 2020 and is expected to expand at a compound annual growth rate (CAGR) of 4.6% from 2021 to 2028. The growing need for ensuring seamless communication while responding to emergencies stemming from criminal and terrorist activities and natural calamities is expected to drive the market over the forecast period. Dispatch consoles help in improving real-time decision-making through a combination of voice communication, data applications, and command center systems. Hence, dispatch consoles are particularly gaining traction from public safety agencies looking forward to adopting the latest technologies to enhance communication between dispatchers and field personnel.

The outbreak of the COVID-19 pandemic had an adverse impact on the market for dispatch consoles. Manufacturing activities at several production sites were suspended temporarily as part of the lockdowns implemented in various parts of the world to arrest the spread of coronavirus. At the same time, the restrictions on the movement of people and goods also triggered supply chain disruptions and led to a shortage of components. Nevertheless, the growing demand for dispatch consoles from the incumbents of the healthcare industry during Q1/2020 and Q2/2020, particularly in the wake of the outbreak of the pandemic, supported the growth of the market.

The continued rollout of LTE networks by mobile network operators worldwide is expected to play a crucial role in public safety operations. Professional Mobile Radio (PMR) was initially sought for public safety communications. At present, there are several standards used for public safety communications globally. However, advances in LTE technology have opened significant opportunities for the growth of the market. The adoption of LTE for public safety applications emerged in the U.S. Looking forward, the growing adoption of Terrestrial Trunked Radio (TETRA) and 4G technology is also projected to open new opportunities for the growth of the market.

However, the growing instances of cyber-attacks targeting emergency-response networks are restraining the growth of the market. Cyber attacks can potentially cripple a nation’s critical communications infrastructure. According to cyber security firm SecuLore Solutions, a total of 357 cyber attacks were registered on local governments and public safety agencies in the U.S. in aggregate from 2019 to 2020. Ransomware attacks ground public safety agencies’ operations in the U.S. cities, such as Atlanta, Georgia and Baltimore, and Maryland, to a halt.

Type Insights

The hardware segment dominated the market in 2020 and accounted for a revenue share of more than 40.0%. Hardware is majorly required for supervisory monitoring and communication purposes during operational situations. The hardware typically differs according to the specific requirements of the end-use industries and industry verticals. Vendors may even go beyond the basics to offer advanced safety measures by incorporating extra features, such as GPS-based location services, remote monitoring, temporary device disabling, and emergency management.

The software segment is anticipated to expand at the highest CAGR over the forecast period. In line with the continued digitization, all radio and telephony systems are eventually transitioning to IP-based systems to realize a purely software-based console system based on feasible commercial off-the-shelf (COTS) PC hardware. As such, all modern critical communications networks are featuring increased network security, multi-network functionality with spectrum sharing, quality of service, and emergency transportable systems. All these factors are driving the need to implement software-based dispatch consoles.

Application Insights

The transportation segment dominated the market in 2020 and accounted for a revenue share of more than 30.0%. The layouts of transportation dispatch consoles are designed to ensure a clear view and workflow. Dispatcher integration is based on the necessity to manage and control the activities of service vehicles. Service cars are gaining significant traction across all major industries and industry verticals and all these vehicles are being outfitted with a variety of additional systems and technologies to facilitate dispatcher integration. The service vehicles used by fire departments and emergency medical services need to operate at high efficiencies and are hence being particularly outfitted to support dispatcher integration.

The public safety segment is anticipated to expand at the highest CAGR over the forecast period. The public safety segment covers the use of dispatch consoles by police and fire departments, emergency medical services, defense agencies, and paramilitary agencies, among others. All these agencies are increasingly incorporating dispatch consoles into their communications operations. Different technologies such as Terrestrial Trunked Radio (TETRA) and Digital Mobile Radio (DMR) are being used in the dispatch consoles for public safety applications. Public safety personnel posted in areas prone to severe weather conditions are particularly equipped with emergency communications systems, including dispatch consoles.

Hence, vendors of dispatch consoles are putting a strong emphasis on striking partnerships with government agencies and other public safety organizations. For instance, Avtec and Burlington Communications upgraded the Vermont State Police (VSP) dispatch system in November 2019. The upgrade included improved audio quality and consistency across all public safety channels and simplified interconnections of telephones and radio networks throughout the U.S. state of Vermont. The funds being allocated aggressively for efficient management of public safety services, such as policing and healthcare, bode well for the growth of the public safety segment.

Regional Insights

North America dominated the market in 2020 and accounted for a revenue share of over 32.0%. North America is home to several leading market players focusing on investing aggressively in emergency services applications. Moreover, governments in the region are putting a strong emphasis on drafting policies and regulations prioritizing public safety and are accordingly rolling out advanced communications and networking infrastructure. The U.S. is particularly investing aggressively in having advanced military and defense systems in place, which is driving the adoption of dispatch consoles for both public safety and defense applications.

The Asia Pacific is expected to emerge as the fastest-growing regional market over the forecast period. The evolving government policies, coupled with the continued modernization and urbanization underway in emerging economies in Asia Pacific, are driving the adoption of dispatch consoles for emergency services. In April 2021, Motorola Solutions launched WAVE PTX in Malaysia and Singapore. The instant communication service has nationwide coverage and helps both government agencies and commercial organizations in augmenting the level of public safety.

Key Companies & Market Share Insights

The global market can be described as a highly fragmented market. The incumbents of the market are particularly focusing on enhancing their product offerings to better cater to the changing needs of the end-users and stay competitive. For instance, in August 2021, Motorola Solutions introduced APX NEXTTM in Brazil. The Project 25 (P25) public safety radio is a next-generation, mission-critical radio that delivers mission-critical voice communications via LMR networks while leveraging broadband networks for data applications. Some prominent players in the global dispatch console market include:

• Motorola Solutions Inc.

• Harris Corporation

• Bosch Security Systems

• Zetron, Inc. (Kenwood)

• Avtec Inc.

• Omnitronics, L.L.C.

• Siemens Convergence Creators GmbH (AtoS)

• Catalyst Communication Technologies Inc.

• EFJohnsonTechnologies

• Cisco Corporation

Dispatch Console Market Report Scope

Segments Covered in the Report

The report forecasts revenue growth at the global, regional, and country levels and provides an analysis of the latest industry trends and opportunities in each of the sub-segments from 2016 to 2028. For this study, Grand View Research has segmented the global dispatch console market report based on type, application, and region:

• Type Outlook (Revenue, USD Million, 2016 - 2028)

  • Hardware

  • Software

  • Radio Management Systems

• Application Outlook (Revenue, USD Million, 2016 - 2028)

  • Government and Defense

  • Public Safety

  • Transportation

  • Utility

  • Healthcare

  • Others

• Regional Outlook (Revenue, USD Million, 2016 - 2028)

  • North America

    • U.S.

    • Canada

  • Europe

    • Germany

    • U.K.

    • France

    • Rest of Europe

  • Asia Pacific

    • China

    • India

    • Japan

    • Rest of Asia Pacific

  • Latin America

    • Brazil

    • Mexico

    • Rest of Latin America

  • Middle East & Africa

    • South Africa

    • Rest of Middle East & Africa