Market revenue in 2020 | USD 2.8 billion |
Market revenue in 2027 | USD 7.5 billion |
Growth rate | 14.9% (CAGR from 2020 to 2027) |
Largest segment | Social media marketing |
Fastest growing segment | Search Engine Marketing |
Historical data covered | 2016 - 2019 |
Base year for estimation | 2020 |
Forecast period covered | 2021 - 2027 |
Quantitative units | Revenue in USD billion |
Market segmentation | Social Media Marketing, E-Mail Marketing, Search Engine Marketing, Content Marketing |
Social media marketing was the largest segment with a revenue share of 32.14% in 2020. Horizon Databook has segmented the Global marketing analytics software market based on social media marketing, e-mail marketing, search engine marketing, content marketing covering the revenue growth of each sub-segment from 2016 to 2027.
Chatbots are becoming increasingly popular in marketing technology to improve customer engagement, streamline customer service, and drive sales. Here are some ways that chatbots can be used in marketing technology: They provide 24/7 customer service to website visitors and customers. Using natural language processing (NLP) technology. Chatbots can understand customer inquiries and provide immediate assistance or route inquiries to the appropriate human customer service representative.
Chatbots also assist businesses in generating leads by engaging with website visitors and asking qualifying questions to identify potential customers. Moreover, Chatbots are part of marketing campaigns to engage with customers on social media or messaging platforms. Chatbots can provide information about promotions, contests, or new product launches and collect customer data to inform future marketing efforts.
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