U.S. Customer Self Service Software Market Size & Outlook
U.S. customer self service software market, 2018-2030 (US$M)
Related Markets
U.S. customer self service software market highlights
- The U.S. customer self service software market generated a revenue of USD 2,831.7 million in 2023 and is expected to reach USD 11,857.7 million by 2030.
- The U.S. market is expected to grow at a CAGR of 22.7% from 2024 to 2030.
- In terms of segment, cloud was the largest revenue generating deployment in 2023.
- Cloud is the most lucrative deployment segment registering the fastest growth during the forecast period.
Customer self service software market data book summary
| Market revenue in 2023 | USD 2,831.7 million |
| Market revenue in 2030 | USD 11,857.7 million |
| Growth rate | 22.7% (CAGR from 2023 to 2030) |
| Largest segment | Cloud |
| Fastest growing segment | Cloud |
| Historical data | 2018 - 2022 |
| Base year | 2023 |
| Forecast period | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Cloud, On-premise |
| Key market players worldwide | Avaya, Microsoft Corp, Nuance Communications, Oracle Corp, Salesforce Inc, SAP SE, Verint Systems Inc |
Other key industry trends
- In terms of revenue, U.S. accounted for 24.4% of the global customer self service software market in 2023.
- Country-wise, U.S. is expected to lead the global market in terms of revenue in 2030.
- In North America, U.S. customer self service software market is projected to lead the regional market in terms of revenue in 2030.
- Canada is the fastest growing regional market in North America and is projected to reach USD 3,754.8 million by 2030.
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Customer Self Service Software Market Scope
Customer Self Service Software Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|
U.S. customer self service software market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to customer self service software market will help companies and investors design strategic landscapes.
Cloud was the largest segment with a revenue share of 55.23% in 2023. Horizon Databook has segmented the U.S. customer self service software market based on cloud, on-premise covering the revenue growth of each sub-segment from 2018 to 2030.
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Target buyers of U.S. customer self service software market databook
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Our clientele includes a mix of customer self service software market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of country-level data and insights on the U.S. customer self service software market , including forecasts for subscribers. This country databook contains high-level insights into U.S. customer self service software market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
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U.S. customer self service software market size, by deployment, 2018-2030 (US$M)
U.S. Customer Self Service Software Market Outlook Share, 2023 & 2030 (US$M)
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