UK Customer Relationship Management Market Size & Outlook
UK customer relationship management market, 2018-2030 (US$M)
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UK customer relationship management market highlights
- The UK customer relationship management market generated a revenue of USD 3,725.1 million in 2023 and is expected to reach USD 8,635.8 million by 2030.
- The UK market is expected to grow at a CAGR of 12.8% from 2024 to 2030.
- In terms of segment, retail was the largest revenue generating application in 2023.
- Telecom & IT is the most lucrative application segment registering the fastest growth during the forecast period.
Customer relationship management market data book summary
| Market revenue in 2023 | USD 3,725.1 million |
| Market revenue in 2030 | USD 8,635.8 million |
| Growth rate | 12.8% (CAGR from 2023 to 2030) |
| Largest segment | Retail |
| Fastest growing segment | Telecom & IT |
| Historical data | 2018 - 2022 |
| Base year | 2023 |
| Forecast period | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | BFSI, Retail, Healthcare, Telecom & IT, Discrete Manufacturing, Government & Education |
| Key market players worldwide | Adobe Inc, Capstone Copper Corp, Freshworks Inc Ordinary Shares Class A, Microsoft Corp, Monday.Com Ltd Ordinary Shares, Hewlett Packard Enterprise Co, Oracle Corp, Salesforce Inc, SAP SE, Hellman & Friedman, Zoho |
Other key industry trends
- In terms of revenue, UK accounted for 5.7% of the global customer relationship management market in 2023.
- Country-wise, U.S. is expected to lead the global market in terms of revenue in 2030.
- In Europe, UK customer relationship management market is projected to lead the regional market in terms of revenue in 2030.
- Spain is the fastest growing regional market in Europe and is projected to reach USD 3,454.3 million by 2030.
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Customer Relationship Management Market Scope
Customer Relationship Management Market Companies
| Name | Profile | # Employees | HQ | Website |
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UK customer relationship management market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to customer relationship management market will help companies and investors design strategic landscapes.
Retail was the largest segment with a revenue share of 23.27% in 2023. Horizon Databook has segmented the UK customer relationship management market based on bfsi, retail, healthcare, telecom & it, discrete manufacturing, government & education covering the revenue growth of each sub-segment from 2018 to 2030.
The customer relationship management market in the U.K. is expected to witness considerable growth over the forecast period owing to the growing emphasis on the adoption of analytical tools and customer engagement software to support sales, customer service, and marketing activities across all the industry verticals.
Further, the market in the U.K. has seen significant technological advancements in recent years, driven by the increasing demand for more effective and efficient CRM solutions. Cloud-based CRM solutions have become increasingly popular in the U.K., offering businesses a more flexible, scalable, and cost-effective way to manage their customer relationships. These solutions allow businesses to access their customer data from anywhere, at any time, and on any device.
Furthermore, CRM solutions in the U.K. are becoming increasingly integrated with other technologies, such as marketing automation, e-commerce platforms, and social media, providing businesses with a more complete view of their customer interactions across all channels.
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Our clientele includes a mix of customer relationship management market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of country-level data and insights on the UK customer relationship management market , including forecasts for subscribers. This country databook contains high-level insights into UK customer relationship management market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
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UK customer relationship management market size, by application, 2018-2030 (US$M)
UK Customer Relationship Management Market Outlook Share, 2023 & 2030 (US$M)
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