Market revenue in 2023 | USD 65,591.9 million |
Market revenue in 2030 | USD 163,162.6 million |
Growth rate | 13.9% (CAGR from 2023 to 2030) |
Largest segment | Retail |
Fastest growing segment | Telecom & IT |
Historical data covered | 2018 - 2022 |
Base year for estimation | 2023 |
Forecast period covered | 2024 - 2030 |
Quantitative units | Revenue in USD million |
Market segmentation | BFSI, Retail, Healthcare, Telecom & IT, Discrete Manufacturing, Government & Education |
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The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to customer relationship management market will help companies and investors design strategic landscapes.
retail was the largest segment with a revenue share of 23.19% in 2023. Horizon Databook has segmented the Global customer relationship management market based on bfsi, retail, healthcare, telecom & it, discrete manufacturing, government & education covering the revenue growth of each sub-segment from 2018 to 2030.
Large businesses have already made significant investments in setting up their respective IT infrastructure. However, SMBs have not been able to invest aggressively in setting up IT infrastructure owing to budget constraints. Nevertheless, as the customer base continues to grow, deploying a cloud-based solution to cope with the changing business requirements and stay up-to-date in the market is becoming necessary for organizations of all sizes, including SMBs. At this juncture, cloud-based SaaS can particularly ensure higher levels of flexibility, easy deployment, and better user experience for SMBs .
Horizon Databook provides a detailed overview of global-level data and insights on the Global customer relationship management market , including forecasts for subscribers. This global databook contains high-level insights into Global customer relationship management market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
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