India Customer Relationship Management Market Size & Outlook
India customer relationship management market, 2018-2030 (US$M)
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India customer relationship management market highlights
- The India customer relationship management market generated a revenue of USD 2,088.5 million in 2023 and is expected to reach USD 6,684.8 million by 2030.
- The India market is expected to grow at a CAGR of 18.1% from 2024 to 2030.
- In terms of segment, retail was the largest revenue generating application in 2023.
- Telecom & IT is the most lucrative application segment registering the fastest growth during the forecast period.
Customer relationship management market data book summary
| Market revenue in 2023 | USD 2,088.5 million |
| Market revenue in 2030 | USD 6,684.8 million |
| Growth rate | 18.1% (CAGR from 2023 to 2030) |
| Largest segment | Retail |
| Fastest growing segment | Telecom & IT |
| Historical data | 2018 - 2022 |
| Base year | 2023 |
| Forecast period | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | BFSI, Retail, Healthcare, Telecom & IT, Discrete Manufacturing, Government & Education |
| Key market players worldwide | Adobe Inc, Capstone Copper Corp, Freshworks Inc Ordinary Shares Class A, Microsoft Corp, Monday.Com Ltd Ordinary Shares, Hewlett Packard Enterprise Co, Oracle Corp, Salesforce Inc, SAP SE, Hellman & Friedman, Zoho |
Other key industry trends
- In terms of revenue, India accounted for 3.2% of the global customer relationship management market in 2023.
- Country-wise, U.S. is expected to lead the global market in terms of revenue in 2030.
- In Asia Pacific, China customer relationship management market is projected to lead the regional market in terms of revenue in 2030.
- India is the fastest growing regional market in Asia Pacific and is projected to reach USD 6,684.8 million by 2030.
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Customer Relationship Management Market Scope
Customer Relationship Management Market Companies
| Name | Profile | # Employees | HQ | Website |
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India customer relationship management market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to customer relationship management market will help companies and investors design strategic landscapes.
Retail was the largest segment with a revenue share of 23.29% in 2023. Horizon Databook has segmented the India customer relationship management market based on bfsi, retail, healthcare, telecom & it, discrete manufacturing, government & education covering the revenue growth of each sub-segment from 2018 to 2030.
Large businesses first primarily utilized CRM and only offered the most basic features, such as customer databases. However, in recent years, even SMEs in India have begun to use CRM. Newer technology and ideas, such as SAAS and social media integrations, have made this viable.
Additionally, CRM now encompasses a 360-degree view of customer interactions across a variety of channels, including but not limited to telephone conversations, chats, emails, customer portals, and mobile apps, rather than just being a simple customer database.
Additionally, CRM is available almost everywhere in India due to the widespread use of the internet and the decreasing cost of broadband.
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Our clientele includes a mix of customer relationship management market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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Horizon Databook provides a detailed overview of country-level data and insights on the India customer relationship management market , including forecasts for subscribers. This country databook contains high-level insights into India customer relationship management market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
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India customer relationship management market size, by application, 2018-2030 (US$M)
India Customer Relationship Management Market Outlook Share, 2023 & 2030 (US$M)
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