Europe Customer Relationship Management Market Size & Outlook
Europe customer relationship management market, 2018-2030 (US$M)
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Europe customer relationship management market highlights
- The Europe customer relationship management market generated a revenue of USD 16,482.6 million in 2023.
- The market is expected to grow at a CAGR of 14.3% from 2024 to 2030.
- In terms of segment, retail was the largest revenue generating application in 2023.
- Telecom & IT is the most lucrative application segment registering the fastest growth during the forecast period.
- Country-wise, Spain is expected to register the highest CAGR from 2024 to 2030.
Europe data book summary
| Market revenue in 2023 | USD 16,482.6 million |
| Market revenue in 2030 | USD 42,126.0 million |
| Growth rate | 14.3% (CAGR from 2023 to 2030) |
| Largest segment | Retail |
| Fastest growing segment | Telecom & IT |
| Historical data covered | 2018 - 2022 |
| Base year for estimation | 2023 |
| Forecast period covered | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | BFSI, Retail, Healthcare, Telecom & IT, Discrete Manufacturing, Government & Education |
| Key market players worldwide | Adobe Inc, Capstone Copper Corp, Freshworks Inc Ordinary Shares Class A, Microsoft Corp, Monday.Com Ltd Ordinary Shares, Hewlett Packard Enterprise Co, Oracle Corp, Salesforce Inc, SAP SE, Hellman & Friedman, Zoho |
Other key industry trends
- In terms of revenue, Europe region accounted for 25.1% of the global customer relationship management market in 2023.
- Globally, North America is projected to lead the regional market in terms of revenue in 2030.
- Asia Pacific is the fastest growing regional market and is projected to reach USD 35,416.0 million by 2030.
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Customer Relationship Management Market Scope
Customer Relationship Management Market Companies
| Name | Profile | # Employees | HQ | Website |
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Europe customer relationship management market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to customer relationship management market will help companies and investors design strategic landscapes.
Retail was the largest segment with a revenue share of 23.31% in 2023. Horizon Databook has segmented the Europe customer relationship management market based on bfsi, retail, healthcare, telecom & it, discrete manufacturing, government & education covering the revenue growth of each sub-segment from 2018 to 2030.
In Europe, several firms have a multi-regional user base that leads to multi-currency transactions. Thus, firms are adopting CRM solutions to make the process of transaction seamless and proactively assist customers.
Technological advancements, including the provision of gathering data and insights required to enhance operational efficiencies through customized solutions, are expected to drive the U.K. customer relationship management market over the forecast period.
For instance, in 2021, the government announced Shared Service Strategy. The initiative provides a better user experience and helps organizations achieve greater efficiency and reduce costs. Such initiatives are expected to drive the growth of the CRM market in the region.
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Our clientele includes a mix of customer relationship management market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of continent-level data and insights on the Europe customer relationship management market , including forecasts for subscribers. This continent databook contains high-level insights into Europe customer relationship management market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
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Europe customer relationship management market size, by country, 2018-2030 (US$M)
Europe Customer Relationship Management Market Outlook Share, 2023 & 2030 (US$M)
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