China Customer Relationship Management Market Size & Outlook
China customer relationship management market, 2018-2030 (US$M)
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China customer relationship management market highlights
- The China customer relationship management market generated a revenue of USD 3,100.6 million in 2023 and is expected to reach USD 9,008.9 million by 2030.
- The China market is expected to grow at a CAGR of 16.5% from 2024 to 2030.
- In terms of segment, retail was the largest revenue generating application in 2023.
- Telecom & IT is the most lucrative application segment registering the fastest growth during the forecast period.
Customer relationship management market data book summary
| Market revenue in 2023 | USD 3,100.6 million |
| Market revenue in 2030 | USD 9,008.9 million |
| Growth rate | 16.5% (CAGR from 2023 to 2030) |
| Largest segment | Retail |
| Fastest growing segment | Telecom & IT |
| Historical data | 2018 - 2022 |
| Base year | 2023 |
| Forecast period | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | BFSI, Retail, Healthcare, Telecom & IT, Discrete Manufacturing, Government & Education |
| Key market players worldwide | Adobe Inc, Capstone Copper Corp, Freshworks Inc Ordinary Shares Class A, Microsoft Corp, Monday.Com Ltd Ordinary Shares, Hewlett Packard Enterprise Co, Oracle Corp, Salesforce Inc, SAP SE, Hellman & Friedman, Zoho |
Other key industry trends
- In terms of revenue, China accounted for 4.7% of the global customer relationship management market in 2023.
- Country-wise, U.S. is expected to lead the global market in terms of revenue in 2030.
- In Asia Pacific, China customer relationship management market is projected to lead the regional market in terms of revenue in 2030.
- India is the fastest growing regional market in Asia Pacific and is projected to reach USD 6,684.8 million by 2030.
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Customer Relationship Management Market Scope
Customer Relationship Management Market Companies
| Name | Profile | # Employees | HQ | Website |
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China customer relationship management market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to customer relationship management market will help companies and investors design strategic landscapes.
Retail was the largest segment with a revenue share of 23.45% in 2023. Horizon Databook has segmented the China customer relationship management market based on bfsi, retail, healthcare, telecom & it, discrete manufacturing, government & education covering the revenue growth of each sub-segment from 2018 to 2030.
A growing number of Chinese businesses are looking for CRM solutions that support their business models, capture client demand, and—most importantly—help their companies to expand as a result of the development of the internet and the emergence of social media. With the growth of the economy, the east coast of China's CRM market will continue to develop and become more mature.
China's domestic CRM software companies are rapidly growing in the market owing to the country's advancements in cloud computing technologies. Fxiaoke, Xiaoshouyi, Yonyou, Waiqin 365, and Tencent are some of the major providers of CRM solutions in China.
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Our clientele includes a mix of customer relationship management market companies, investment firms, advisory firms & academic institutions.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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Horizon Databook provides a detailed overview of country-level data and insights on the China customer relationship management market , including forecasts for subscribers. This country databook contains high-level insights into China customer relationship management market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
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China customer relationship management market size, by application, 2018-2030 (US$M)
China Customer Relationship Management Market Outlook Share, 2023 & 2030 (US$M)
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